Nice area and convenient for exploring. I like how they offered pick up from the station in the evening. We liked that there was a private onsen as we are m and f, so it was nice to be able to go together. The rooftop also had a really great view of Fuji in the morning.
But it was very very cold, the hallways were freezing and wind and cold got into the room. We had to sleep in jackets and hats. We are used to the cold so usually this is not a bother to us, but it was beyond cold for a good night sleep.
Most of the staff was kind, but the first man we met at the front desk made a very bad first impression. We arrived around noon so we wanted to leave our luggage while we explored. He would not let us sit in the lobby and even use the outlet before checkin. This is strange as we paid money to use the property. I understand there may be rules against this, but the man was very unwelcoming and sounded so panicked.
Warning ! You are not allowed to leave your luggage after checkout, so after 10am you’re on your own to find a locker somewhere to store your stuff if you’d like to continue exploring the area.
The proper is clean, but pretty run down with peeling walls and ripped carpets.