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"Loved our 1 night stay. The public baths were great! Loved complimentary ice cream, tea, coffee and wine served in the lobby. Buffet breakfast was fabulous!"

"This is the best hotel to view Mt. Fuji. Highly recommend to book a Mt. Fuji view room. "

"Everything was perfect in this hôtel "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"Stayed one night and a traditional Japanese room. The room was spacious (for Japanese standards) and clean. Balcony with View and sounds of the rushing river. The highlight of the hotel is definitely the onsen. Multiple indoor and outdoor bathing/soaking opportunities. We spent time in both public and private sections. Private was ¥2000 for 45 minutes. Also, a dry sauna, relaxing room, and massage chairs. Very helpful staff who gave a restaurant recommendation – – which was one of our favorite restaurants in all of Japan."

"The experience of an Onsen was great and the view of Fuji San has been memorable. We loved the varied breakfast and the option just to receive a set of clean towels everyday was veruy convient. The goods available in front of the Lift and at the Onsen were great. "

"This hotel was amazing! It was clean, friendly staff, amazing service! It’s just beautiful!"

"We loved our stay at Hyatt recency Hakone. The staff members are very nice, patient, polite, helpful, and very thoughtful. The free shuttle service between the hotel and Odawara, Sounzan, and Gora stations were so convenient. The hotel room was big and beautiful. Beds were comfortable. The onsen was very relaxing and doesn’t need a reservation. W"

"Great location, nice view of fuji-san, nice garden and trail at the back, nice breakfast with a lot of choice. The fact the rooms had some older furniture was fine since it was according to price. Easier control of hot water in the shower would be better."