4/10 Poor
Karin
Traveled with partner
Jun 3, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Great location in the centre but we had issues with our room. At arrival there was a sock from a previous guest next to the bed. After using the neatly folded bath towel we realised in shock that it was stained with makeup (meaning it was either dirty, or it had been laundered and it was waterproof makeup). In addition, the mattress of the double bed had a very uncomfortable side where the mattress was broken. We flagged these three issues to reception but the receptionist didn’t seem to know what to do. He took a note implying there would be a a follow-up, but nothing happened and the hotel did not apologise despite us mentioning some of the problems again at checkout. The room size and bathroom were very small. The toilet flush dripped (water being wasted). Breakfast was ok. A highlight were the nice organic teas. In our case the hotel was too expensive for what we got.
Karin
Stayed 2 nights in May 2024