Front of property
Check availability

Reviews of Best Western Inn

2.5 out of 5
Best Western Inn
1808 W Lucas Street, Florence, SC

Reviews

7.4

Good

Rating 10 - Excellent. 267 out of 861 reviews" "
Rating 8 - Good. 281 out of 861 reviews" "
Rating 6 - Okay. 157 out of 861 reviews" "
Rating 4 - Poor. 76 out of 861 reviews" "
Rating 2 - Terrible. 80 out of 861 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was small and when you turned on the light a fan went on waking my wife up when I needed the bathroom in the middle of the night
Stayed 1 night in May 2024

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for a night.
Stayed 1 night in May 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Close to I 95. Good breakfast, including scrambled eggs and potatoes. Good price through Expedia.
Stayed 1 night in May 2024

10/10 Excellent

Telisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet Comfortable. Need a night to stay during my road trip. Staff was very nice
Stayed 1 night in Apr 2024

8/10 Good

Laterketa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Edy

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
If you need a place to stay - it's nicer inside than outside. Its bare bones- but had plenty of hot water and the fridge and freezer worked well. THe staff on site were terrific!!! If you have bags and need them to be with you, there is not elevator. With a dog it is better to be on first floor.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

John, Inwood

Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Traveled with group
Liked: Staff & service, amenities
Iis getting run down in the rooms, smells like strong perfume which is used to massk old smells. We were sneezing from the scent. Behind bathroom door hasnt been cleaned in a long time as theres a pile up of dust on the trim. Carpet is very old...but bed was comfortable. And price reflects the conditions. We did see the renovations being done on the other building.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, slept very well
Stayed 1 night in Mar 2024

6/10 Okay

Ron

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Close to 95
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Tawanda, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Renelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in Feb 2024

10/10 Excellent

Glenn, Maywood

Traveled with pets, Traveled with family
Liked: Amenities
Mattress was a bit soft & lumpy.
Stayed 1 night in Feb 2024

8/10 Good

Carolyn

Stayed 1 night in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Doshie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Stayed 1 night in Jan 2024

10/10 Excellent

Lorin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Margaret

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Stephanie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old, shower fixtures were rusty, floors were filthy left our feet black and dirty, people outside begging for money and drugs. Totally not worth the money. Very unhappy.
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Grant

Stayed 1 night in Dec 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from K Patel on Dec 31, 2023
We're sorry you were unhappy. If you could please reach out to us to tell us what issues you experienced during your stay, we would greatly appreciate it so that we may continue to improve our operations. Thank you!

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, nice room, easy to find. Nothing wrong to report.
Stayed 1 night in Dec 2023

8/10 Good

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
UPON AWAKENING , WE LOOKED AT THE ROOM CLOCK. WE GOT READY FOR BREAKFAST AND WENT TO THE BREAKFAST AREA. POLITELY WE WERE TOLD IT WAS NOT OPENED YET. ACCORDING TO THE ROOM CLOCK IT SHOULD HAVE BEEN OPEN. TO OUR MISFORTUNE WE SHOWED UP OND HOUR EARLY. THE ROOM CLOCK WAS NEVER SET BACK AS PART OF THE TIME CHANGE. WAS NOT HAPPEY CAMPER GETTING UP AT 4:00 THINKING IT WAS 5:00. PLEASE MAKE BETTER EFFORT TO CHANGE CLOCKS AT APPROPRIATE TIMES.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Traveled with family
Disliked: Staff & service
Stayed 4 nights, the only services we received were breakfast on two mornings and a bag of towels put at our door on day3.
Stayed 4 nights in Dec 2023
Response from K Patel on Dec 28, 2023
I apologize for the issues you experienced during you stay. Our hotel policy, which has more so become a standard in the hotel industry since the pandemic, is to offer housekeeping services every 3rd day of your stay. However we would also provide service if requested. This should have been communicated with you upon check-in, and I will retrain my front desk staff to ensure this is properly communicated with our guests upon check-in. Also, if you leave a Do Not Disturb sign on your door, we will leave a fresh set of towels outside of your door for your convenience. Please address issues like these directly with us so that we may resolve it for you immediately. Thank you for staying with us!

8/10 Good

KOSAL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I only stay 1 night Since I passed by the state, and it was late. I like hotel staff friendly and helpful. The area looks good and safe. I would stay there again.
Stayed 1 night in Dec 2023

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how easy it was to make changes to the room temperature and fan sounds (helped hide vehicle highway sounds and train sounds), comfortable bed with 4 varieties of pillows (firm, medium, soft, and medium-firm)…Also liked the large selection of beautifully designed towels! Nice and helpful Staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Western Inn has become a regular pit to stay in Florence. The hotel is very clean,and the staff (from the front desk personnel to the house keepers) are extremely courteous and friendly.
Stayed 1 night in Dec 2023

8/10 Good

Brenda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
For the money, for a quick overnight travel stop...I was pleased with the cleaniness for being on the older side. I would stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
front desk staff was great!!!! [12/14 about 5 pm]
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa, Rocky Mount

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to I95, Ruby Tuesday within walking distance Allowed pets
Stayed 1 night in Dec 2023

10/10 Excellent

Colleen, Fredericksburg

Liked: Cleanliness

10/10 Excellent

Colleen, Fredericksburg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome! So friendly and most helpful!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's chill, it's quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 1 night in Nov 2023

8/10 Good

Lynda

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

6/10 Okay

MICHAELL, MAITE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Walid

Very loud guests at 5:30 in the morning till 8 very bad
Stayed 1 night in Nov 2023
Response from K PATEL on Nov 7, 2023
I truly apologize for the issues you experienced during your stay. Please note we have front desk staff ready to assist should you have any issues during your stay. We do have policies for guests to be "neighborly" during their stay. We thank you for your feedback and will share it with our staff to improve our operations.

8/10 Good

Sanquana

Disliked: Amenities
Good last minute one night stay
Stayed 1 night in Nov 2023