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Reviews of Banyan Tree Lang Co

5 out of 5
Banyan Tree Lang Co
Cu Du Village, Loc Vinh Commune, Phu Loc, Thua Thien-Hue

Reviews

9.6

Exceptional

Rating 10 - Excellent. 320 out of 392 reviews" "
Rating 8 - Good. 57 out of 392 reviews" "
Rating 6 - Okay. 8 out of 392 reviews" "
Rating 4 - Poor. 2 out of 392 reviews" "
Rating 2 - Terrible. 5 out of 392 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the lagoon view villa and could bird watch from the pool deck. There were kingfishers, bee eaters, jacanas, egrets and many other birds that came around. The pool was delightful and the perfect temperature. Using the bikes to get around the resort was fun. The beach is huge with very few people.
Stayed 4 nights in Apr 2024
Response from Franck Rodriguez on Apr 22, 2024
Dear William,Thank you for choosing Banyan Tree Lang Co and sharing your incredible feedback here. We hope to welcome you back soon to our little paradise.Best regards,Franck RodriguezArea General Manager

10/10 Excellent

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach view villa, with pool and jacuzzi was amazing. A very relaxing holiday. The staff were very attentive. The beach is a vast stretch of sand with a nice wavey sea, still quite safe for bathing. A fabulous location. Very nice to have Vietnamese restaurants but we would have liked more choice. The Azura did provide an Italian menu but it was quite limited.
Stayed 5 nights in Apr 2024
Response from Franck Rodriguez on Apr 8, 2024
Dear Clive,We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences for your recent visit to the central of Vietnam. Thank you for sharing great reviews of villa design, hotel location and dining options. We do hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager

10/10 Excellent

Chi Lon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Franck Rodriguez on Jan 31, 2024
Dear Chi Lon, Thank you for sparing your valuable time to share with us this awesome review. We do look forward to welcoming to back at Banyan Tree Lang Co in the near future should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager

8/10 Good

Bruno, Ovar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property truly shines amidst a backdrop of breathtaking nature, meticulously landscaped gardens, and a pristine beach. The staff exhibited exceptional promptness and friendliness throughout our stay. Celebrating my birthday there was made unforgettable by the thoughtful surprises they orchestrated during the day. However, there were some notable lapses in attention to detail. Upon entering our villa, a strong damp odor greeted us, and the white wine served was barely chilled in all restaurants. The main bar, while elegantly designed, oddly featured a large screen playing Netflix at a volume reminiscent of a local pub, which seemed out of place for a luxury hotel. To add to the culinary letdowns, the expensive pizza at the Italian restaurant left much to be desired, falling below the quality of even frozen options found in local supermarkets. We raised our concerns, and the restaurant kindly removed it from our bill. Perhaps the most puzzling experience was being charged for a flimsy cloth washbag containing hotel amenities like a toothbrush and haircomb. It left us wondering how such bags could be reused. In conclusion, our stay was enjoyable, but it could have easily transitioned from great to exceptional had these seemingly small yet important details not detracted from the overall experience, especially given the premium price tag.
Stayed 4 nights in Jan 2024
Response from Franck Rodriguez on Jan 23, 2024
Dear Bruno, Thank you for letting us know your experience and taking the time to comment on your observations in such a detailed and constructive manner. We have taken well note all the mentioned above to ensure we learn from our mistake and make it in line with the Banyan Tree service culture that we are striving for. Once again, it was a great pleasure to have you with us and we hope this experience will not impair your trust in Banyan Tree and give us an opportunity of welcoming you back to show you our improvements. Best regards, Franck Rodriguez Area General Manager.

10/10 Excellent

Chioi

Stayed 1 night in Dec 2023
Response from Franck Rodriguez on Jan 2, 2024
Dear Chioi,Thank you for sharing such amazing review on Banyan Tree Lăng Cô. We hope to welcome you back soon, for some more lifetime experiences!Best regards,Franck RodriguezArea General Manager

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was one of the best resorts I have been to. The 3 bedroom villa had the best view. The service and attention to detail was excellent. In particular Bich took excellent care of us.
Stayed 4 nights in Dec 2023
Response from Franck Rodriguez on Dec 27, 2023
Dear Shane,Thank you for sharing such wonderful words on Banyan Tree Lang Co and your kind appreciation to our passionate staffs whose excellent services succeeded in gaining your impression. We hope to welcome you back to Banyan Tree Lang Co soon, for some more lifetime experiences.Best regards,Franck RodriguezArea General Manager.

10/10 Excellent

Chee Cheung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Franck Rodriguez on Dec 22, 2023
Dear Chee Cheung, Thank you for your excellent review on the recent stay. We do look forward to welcoming to back at Banyan Tree Lang Co soon should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager.

10/10 Excellent

KAIJIE VICTOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I fully enjoyed the stay here with the kind care of Phung who took good care of all our needs and request. A good sanctuary to relax. Love the Champagne breakfast to kick start our day.
Stayed 4 nights in Nov 2023
Response from Franck Rodriguez on Nov 30, 2023
Dear KAIJIE VICTOR,Thank you for your wonderful comment on the recent stay at Banyan Tree Lăng Cô. We are delighted to know that you experienced a pleasant stay with our hotel services.Hope to welcome you back for another memorable stay.Best regards,Franck RodriguezArea General Manager.

10/10 Excellent

Martin, Crawley Down

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service - fabulous accommodation (hill side villa pool with ocean view of the bay)
Stayed 6 nights in Oct 2023
Response from Banyan Tree Lang Co on Nov 4, 2023
Dear Martin, We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences with us. Thank you for sharing your experiences of your holidays, and hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Banyan Tree Lang Co on Nov 4, 2023
Dear Laurence, We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences with us. Thank you for sharing your experiences of your holidays, and hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Banyan Tree Lang Co on Oct 19, 2023
Dear Susan,Thank you so much for taking the time to share with us your wonderful feedback on your recent stay at Banyan Tree Lang Co. We are delighted to learn that you had a memorable stay with our hotel services. We hope to welcome you back in the near future, for another memorable stay. Best regards, Franck Rodriguez Area General Manager

10/10 Excellent

Mamiko

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2023
Response from Franck Rodriguez on Aug 5, 2023
Dear Mamiko,Thank you for sparing your valuable time to share with us this excellent review.We do look forward to welcoming to back in the near future should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager.

10/10 Excellent

Nv LI Pui

Stayed 2 nights in Jun 2023
Response from Franck Rodriguez on Jul 19, 2023
Dear Nv LI Pui,Thank you for choosing Banyan Tree Lang Co as a destination for your vacation in Việt Nam.We are looking forward to welcoming you back soon for another memorable holiday.Thank you with the best regards,Franck RodriguezArea General Manager.

6/10 Okay

Rajendra

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dated facility but beautiful location
It was clear that the lockdown has caused some devastation to tourist industry in Vietnam. However, I am not at all impressed by their policy of taking deposit without my permission. They took deposit from my debit card instead of just swiping, on the 9th May and they still ( 2 June) owe me the difference from deductions of our spend. They assured me it would be refunded within a week! We are on a 6 week tour and if every hotel had employed this policy we would have no funds left on the charge card to live on. The staff at reception desk appeared very inexperienced. On the positive the cart drivers, chamber maids, gardeners were absolutely happy and provided service with a genuine smile. The a la cart food in the Vietnamese rest was amazing.
Stayed 4 nights in May 2023
Response from Glen Cook on Jun 17, 2023
Dear Rajendra,Thank you for your review.First and foremost, please accept my most sincere apology for the miscommunication you experienced at check-in counter.As mentioned in our email communication, we had worked with your authorized bank to identify the root causes which led to this unexpected situation and sent you the confirmation letter from the bank which informs that the amount has been returned. We are now still waiting for your response.At Banyan Tree Lang Co, we always treat guest feedback with utmost importance and seriousness to ensure we learn from our mistake and continuously maintain service standards. Therefore, I truly hope to have an opportunity to welcome you to Banyan Tree once again in the future, to bring you a more pleasurable experience .Best regards,Glen CookArea General Manager.

8/10 Good

Joey, Garden grove

Traveled with group
Liked: Cleanliness, staff & service
The hotel stay on the hidden place back are the mountain and facing to the ocean. Away from everything, crossing the tunnel every time you want to go Đa Nang and Hoi An which is i like it very much.
Stayed 3 nights in May 2023
Response from Glen Cook on May 30, 2023
Dear Joey, Thank you for choosing Banyan Tree Lang Co for your holiday. It is our sincere pleasure to have you with us. Further to your comment, we seek for your kind understanding that being located a bit far from the city so that we could provide our valued guests with tranquility and a chance to immerse yourself with nature. We do look forward to welcoming you back at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam. Best regards, Glen CookArea General Manager

10/10 Excellent

Li Li

Stayed 1 night in May 2023
Response from Glen Cook on May 24, 2023
Dear Li Li,Thank you for sharing such amazing review on Banyan Tree Lang Co. We are delighted to learn that you enjoyed the stay with us.We hope to welcome you back to Banyan Tree Lang Co soon, for some more lifetime experiences!Best regards,Glen CookArea General Manager.

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel where we were able to relax for a few days following a wonderful breakfast! Despite some construction noise in the distance, our lagoon villa and magnificent views were great and some minor issues with the villa were quickly resolved. We had a wonderful meal at Saffron which we would recommend.
Stayed 4 nights in Mar 2023
Response from Glen Cook on Apr 7, 2023
Dear Jackie,We are so pleased to know of your enjoyment during the stay at Banyan Tree Lang Co. Thank you for your compliments to our hospitality, food and villa.It was a great pleasure to have you with us and hope to see you again soon! Best regards,Glen CookArea General Manager.

10/10 Excellent

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 weeks and did not want to leave. The villa was beautiful, and the staff and service was the next level! We've never had such service at a hotel! Our host and hostess Tuan and Bich were amazing making sure we had everything we needed, even arranging foot baths for us when we returned to our villa after a long day sight seeing. If you want a hotel to totally unwind, away from shops etc then this is the place to go! Extra thank you to all the staff in the restuarants and the pool guys who looked after us every day as we relaxed. Also if you get the chance do try the spa as the deep tissue massage was the best I've had.
Stayed 13 nights in Mar 2023
Response from Glen Cook on Apr 3, 2023
Dear Mandy,Thank you for choosing Banyan tree Lang Co for your holiday trip. We are exceptionally thankful for your great review on us!We hope to welcome you back to Banyan Tree Lang Co soon, for some more lifetime experiences!Best regards,Glen CookArea General Manager.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Banyan Tree Lang Co is a small piece of Heaven, the Villas are clean, comfortable and all have beautiful views. We were treated so well by all the staff and it felt like we were saying Goodbye to family at the end of our stay. We are so in Love with this area and resort that we are planning another trip here in the near future.
Stayed 14 nights in Feb 2023
Response from Glen Cook on Mar 29, 2023
Dear Melissa,Thank you for sparing your valuable time to share with us this awesome review.We take pride in giving outstanding service to every customer and we are overjoyed to receive your compliments and appreciation.We do look forward to welcoming to back at Banyan Tree Lang Co in the near future. Best regards,Glen CookArea General Manager.

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding get away on the middle coast of Vietnam! Lots of luxury and culture. If you like golf and spa you will love this place.
Stayed 3 nights in Mar 2023
Response from Glen Cook on Mar 13, 2023
Dear Lawrence,Thank you for staying with us at Banyan Tree Lăng Cô and for posting a wonderful comment on us. It is a great honor to have you with us.Wish you all the best from our beautiful Lăng Cô bay area and hope to see you as soonest.Best regards,Glen CookArea General Manager.

10/10 Excellent

Aisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is amazing from the fresh flowers and fruit in the room to the bikes that guest can use to roam around property. Our villa was beautiful and steps away from the beach. The daily breakfast was standout with so many options AND a mimosa station. The staff were by far the friendliest out of all the places we stayed in the past. We were too jet lagged to go out for dinner so we ordered room service…they sent a delicious cake for my spouses bday WITH CANDLES. We will definitely be back with friends.
Stayed 3 nights in Jan 2023
Response from Glen Cook on Feb 7, 2023
Dear Aisha,Thank you so much for letting us know how much you enjoyed your time with us.We truly appreciate the amazing feedback you have shared and pass along your appreciation to our passionate team as it is feedback such as yours that provides motivation to continue delighting our future guests.It was a pleasure to have you with us and we look forward to welcoming you back to Banyan Tree Lang Co in the future for another memorable stay.Best wishes,Glen CookArea General Manager.

10/10 Excellent

EUN SIL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at pool villa. It has a nice Jakuji so we can swimming a bit even though cold and windy weather. Their cleaning service is great. even though i didn't ask to make our room up, they keep managing our room with cleanness. unlimited tea, coffee, cookies and water supplements. and turn down service is also great. They also provide extra blanket and heater based on my requests. The staffs are all amazing. Very well service minded and ready for helping me. Main reason to stay is hotel is playing a golf. Caddy is lind and very helpful. i am satisfied of the most of service in Banyan Tree.
Response from Glen Cook on Jan 17, 2023
Dear EUN SIL,Thank you for taking your time to share your experiences on your recent stay. We are excited to learn that you enjoyed the stay with us.We hope to welcome you to Banyan Tree Lang Co soon, for some more lifetime experiences!Best regards,Glen CookArea General Manager

10/10 Excellent

Yamin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Glen Cook on Mar 13, 2023
Dear Yamin,Thank you for staying with us at Banyan Tree Lăng Cô and for posting a wonderful rating on us. It is a great honor to have you with us.Wish you all the best from our beautiful Lăng Cô bay area and hope to see you as soonest.Best regards,Glen CookArea General Manager.

10/10 Excellent

Sin Sze

Stayed 1 night in Jan 2023

10/10 Excellent

Jc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home sweet home
A big thank you to the Bayan Tree hotel staff and managers for having taken such great care of us during our stay. Tuyen, thank you for handling all our needs ( hope we were not too demanding), Huyen for daily suggesting new and very delicious Vietnamese breakfast dishes and ensuring they were diet compliant, Hung for the hand wash and tea ceremonies, Oanh for organising the many surprises on my birthday, My and y Duong for your exceptional welcome and always smiling days. Thank you Phuoc, our buggy driver for taking us at night to angsana and Saffron. We will also remember the housekeeping team handling our villa and surprising us every day with small gifts, cool set ups, relaxing flowery bath and the aromatherapy foot wash. Last but not least, thank you for the trips to Hue and Hoi An, with an exceptionally nice, safe, knowledgeable driver, Canh. Overall, the trip was very enjoyable. Villa was very comfortable and well appointed. The hot jacuzzi was fun to use while raining and windy outside. Food wise, we never ate that much at breakfast. Dinners at Water Cress and Saffron were top! Both restaurants have great chefs and staff!
Stayed 9 nights in Dec 2022
Response from Glen Cook on Jan 11, 2023
Dear Jc,Thank you so much for letting us know how much you enjoyed your time with us.The compliment has been shared to our passionate team and it is no doubt that this amazing feedback will truly be a motivation for us to strive harder in serving our beloved guests.It was a pleasure to have you with us and we look forward to welcoming you back to Banyan Tree Lang Co in the future for another memorable stay.Best wishes,Glen CookArea General Manager.

10/10 Excellent

Dmitrii

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Could not be more helpful or do more to make your stay the most enjoyable possible
Response from Glen Cook on Nov 17, 2022
Dear Sophie,A sincere thank you for having taken the time to share your comments about your time at Banyan Tree Lang Co.It is always our pleasure to receive your feedback and we do hope to have the opportunity to welcome you once more at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam.Kind regards,Glen CookArea General Manager

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villas are far away from the lobby and a buggy ride is necessary. The dining on property is somewhat limited. Resort location is beautiful and staff are very friendly. We were upgraded and very spacious. Can't really complain about anything except the two things above. At least in our room, there was a kitchen so if we knew, we would have probably brought something to cook. However, no convenience store or anything on property and anything local was not near by.
Stayed 3 nights in Sep 2022
Response from Glen Cook on Sep 20, 2022
Dear John,Thank you for choosing Banyan Tree Lang Co for your holiday. It was our sincere pleasure to have you with us.We are happy to learn our hospitality was successful in gaining your impression and you enjoyed your stay generally.More than that, we are disappointed to know you encountered some inconvenience during your stay with us. I have personally taken note on your comments and will definitely work again with our team to look into these for further improvement. Hope to have the opportunity to welcome you back to our resort on a future occasion for a more pleasurable experience. Best regards,Glen CookArea General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Paradise
Stayed 3 nights in Jul 2022
Response from Glen Cook on Jul 27, 2022
Dear Douglas, We are so pleased to know of your enjoyment and that you found us to be “Paradise on earth”. It was a great pleasure to have you with us and hope to welcome you back soon in the near future. Best Wishes, Glen Cook Area General Manager

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the peacefulness and calm
Stayed 5 nights in Jul 2022
Response from Glen Cook on Jul 14, 2022
Dear Geraldine, Thank you for your support in sharing your wonderful comments. I am glad to know that you enjoyed while staying with us. Hope to have the opportunity to welcome you once more at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam. Kind regards, Glen Cook Area General Manager

10/10 Excellent

HOSUB

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2019
Response from Glen Cook on Jul 23, 2022
Dear HOSUB, Thank you so much for your feedback and we were happy to learn that you generally enjoyed your stay at Banyan Tree Lang Co. We hope that you will be able to visit the resort again soon enough in order to enjoy another amazing stay. Warm regards, Glen Cook Area General Manager

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at the Banyan Tree were so helpful and happy. We had a very relaxing time and our villa hosts were fantastic in getting anything we needed organised. We were especially surprised by the anniversary and birthday surprises they arranged.
Stayed 7 nights in Jun 2022
Response from Glen Cook on Jul 5, 2022
Dear Thomas, Thank you for sharing such lovely and thoughtful words on Banyan Tree Lang Co. And as always, it is our utter pleasure to have you here with us, your home away from home! We are delighted that you experienced such remarkable moments here at Banyan Tree Lang Co. Your anniversary and birthdays always mark a special place in our hearts, and being part of the Banyan Tree family, meant that we would do our absolute best to make this day a memorable one! It is my pleasure to hear how your family feels comfortable in enjoying our hospitality. We hope to welcome you back to Banyan Tree Lang Co soon, for some more lifetime experiences! Best regards, Glen Cook Area General Manager.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Staff are friendly and smiley, attentive to our needs too. Hope to be back again.
Stayed 2 nights in May 2022
Response from Glen Cook on Jul 5, 2022
Dear Frances, Thank you for your support in sharing your wonderful comments. I am glad to know that you enjoyed while staying with us. Hope to have the opportunity to welcome you once more at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam. Kind regards, Glen Cook. Area General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort despite the weather
weather was atrocious which put a bit of a dampener on the stay but obviously the hotel cannot control that. Staff were friendly and enthusiastic if a little overwhelmed at peak times. Biggest gripe was lack of food and beverage choices with only 2 restaurants open and limited menu items. Food quality was okay, not great given the cost of it relative to outside the resort.
Stayed 5 nights in Feb 2022
Response from Glen Cook on Feb 17, 2022
Dear Mr. Stephen, A sincere thank you for having taken the time to share your kind comments about your time at Banyan Tree Lang Co. I am glad to know that you enjoyed while staying with us. Besides, we are thankful that you brought Food and beverage concerns to our attention, these gives us an opportunity to renew our menu items. We do hope to have the opportunity to welcome you once more at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam. Kind regards, Glen Cook Area General Manager

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for couples and families!
Beautiful resort with outstanding staff. Peaceful and relaxing. Hillside Villa view of the beach is picturesque. The Villa is amazing.
Hillside Villa
Villa pool
Stayed 1 night in Jun 2021
Response from Glen Cook on Jun 24, 2021
Dear Adan, Greetings from Banyan Tree Lang Co! Please allow me to thank you for your support to our resort with a spectacular review and for placing your trust in the hospitality we provide here at Banyan Tree. I have to agree with you that the view from our hill villas are breathtaking. I would also love to express my gratitude for taking the time to write us a review, which undoubtedly makes our job worthwhile. We hope to welcome you back to Banyan Tree Lang Co soon should your travels ever bring you back to Central Vietnam. Best regards, Glen Cook Area General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to enjoy beautiful nature, totally relaxing. The hotel is beautiful, whole team is very friendly and professional. Hope will be back soon
Stayed 4 nights in Feb 2021
Response from Glen Cook on Mar 27, 2021
Dear our valued guest, Thank you for choosing Banyan Tree Lang Co for your holiday stay. We are thankful for your excellent feedback of Banyan Tree Lang Co and we are delighted that you had an excellent stay. We greatly appreciate your kind comments for our associates, which would tremendously encourage us all so much to deliver outstanding service to our valued guests. Once again, thank you for your fantastic praises and we hope to welcome you and your family back soon to our little paradise in Central Vietnam. Best regards, Glen Cook Area General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing at Banyan Tree
Great relaxing stay at Banyan Tree. We ate in all five restaurants including the Rice Bowl in sister hotel Angsana - the Rice bowl restaurant is very nice. Spa treatments were lovely, professional and extremely relaxing. Golf was challenging but amazing. Staff meet your every need and lastly The pool suites & resort is beautiful.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 9 nights in Dec 2019
Response from Brett Burton - Area General Manager on Jan 9, 2020
Dear valued guests, We are happy that you were satisfied with our hotel and thank you for 5-star rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway.
The 3-bedroom villa was big, clean and beautiful. We absolutely loved the private pool and jacuzzi with the stunning seaview. The breakfast was delicious and had a good selection of food and fresh juices. The staff, especially Bich was very professional and helpful and made our stay at Banyan Tree an enjoyable experience. The Banyan Spa is excellent and not to be missed.
Stayed 4 nights in Dec 2019
Response from Brett Burton - Area General Manager on Jan 10, 2020
Dear valued guests, Thank you for choosing and allowing us to be able to make your trip perfect at Banyan Tree Lang Co. It is fantastic to hear you enjoyed the time here with us thoroughly. Thank you for your kind comments about Banyan Tree hill villa, the private pool, the food, the view and esepecially our Villa Host Bich. She is indeed our super star. We would love to offer you many other yet memorable experiences at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam. Best regards, Brett Burton Area General Manager

8/10 Good

MS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Brett Burton - Area General Manager on Dec 31, 2019
Dear MS, Thank you for rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Brett Burton - Area General Manager on Dec 31, 2019
Dear valued guests, Thank you for rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

8/10 Good

Anson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and relaxing, just the food’s choices not much.
Stayed 9 nights in Nov 2019
Response from Brett Burton - Area General Manager on Nov 29, 2019
Dear okieny, Thank you for choosing us at Banyan Tree Lang Co. We are delighted to know you have a relaxing stay with us. We have noted on your comment on our food variety. We will definitely look into this for further improvement. We do hope to have the opportunity to welcome you back at Banyan Tree Lang Co should your travels ever bring you back to Central Vietnam. Best regards, Brett Burton Area General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Brett Burton - Area General Manager on Nov 29, 2019
Dear Chris, We are happy that you were satisfied with our hotel and thank you for 10-score rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

10/10 Excellent

Jonathan E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oustandingly Friendly Service
A peaceful oasis set at the base of the hills rising out of the
Stayed 3 nights in Oct 2019
Response from Brett Burton - Area General Manager on Oct 28, 2019
Dear Jonathan E, We are happy that you were satisfied with our hotel and thank you for 5 star rating for us.Thank you so much for your excellent rating and comment. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Brett Burton - Area General Manager on Oct 11, 2019
Dear valued guests, We are happy that you were satisfied with our hotel and thank you for rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tranquility and service are the two things that will stand out in our mind. The beach is spotless and the food is outstanding.
Stayed 2 nights in Oct 2019
Response from Brett Burton - Area General Manager on Oct 9, 2019
Dear valued guests, We are happy that you were satisfied with our tranquility and hotel service and thank you for 5 star rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Brett Burton - Area General Manager on Sep 25, 2019
Dear valued guests, We are happy that you were satisfied with our hotel and thank you for 5 star rating for us. We do hope to have an opportunity to welcome you back to Banyan Tree Lang Co in the near future. With Best Regards, Brett Burton Area General Manager

10/10 Excellent

Charis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Banyan Tree has once again made our holiday a very relaxing one. Service in particular is excellent! One of many examples of excellent service started with a casual conversation over breakfast where we mentioned that the bed was too soft for us. They immediately made arrangements for the bed to be flipped over to the firmer side! Another example was the offer of another villa to rest in while we wait for our flight when they could not offer us late check out due to a guest checking in. Whatever we needed, be it coffee, water, essential oil etc, the items were always promptly delivered to us. There are so many examples of good service that it would be impossible to list them all. The view from the room is also breathtaking. It has been one wonderful stay.
Stayed 1 night in Sep 2019
Response from Brett Burton - Area General Manager on Sep 16, 2019
Dear Charis, Thank you so much for your praises and for letting us know that you enjoyed throughout your stay. It is delighted to hear you and your family had great and relaxed time while staying at Banyan Tree Lang Co. It was a pleasure to have you with us. I and our entire team definitely look forward to welcoming you back to our littet paradise very soon. Best regards, Brett Burton Area General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There were constructions around the hotel it was quite noisy and not so present while we paid quite a lot money....
Stayed 3 nights in Aug 2019
Response from Brett Burton - Area General Manager on Sep 16, 2019
Dear valued guests, I would like to thank you so much for your excellent ratings and comments following your stay with us. Your feedback is very important. I was disappointed to know you encountered some noise issue during your stay. This is very unsual so please accept my apology. It is our pleasure to have you with us and we still do hope to have the opportunity to welcome you once more at Banyan Tree Lang Co if your travels ever bring you back to Central Vietnam. Best regards Brett Burton Area General Manager