Interior entrance
Check availability

Reviews of Sheraton Changsha Hotel

4.5 out of 5
Sheraton Changsha Hotel
Yunda International Plaza, 478 Furong Zhong Lu, Section 1, Changsha, Hunan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 49 out of 86 reviews" "
Rating 8 - Good. 26 out of 86 reviews" "
Rating 6 - Okay. 9 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

LEE THOUN

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The central heating is far too warm and felt suffocating and sweating. The temperature setting was around 26-30c which is not ideal and definitely not the right setting. Sheraton should have a standard data on suitability ambient temperature for public.
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton in Changsha
Never get wrong to choose Sheraton in China because of good location, service excellent throughout all level, staff always warm and caring. Morning breakfast buffet is good with lots of varieties. I enjoyed my stay in Sheraton
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and clean. Friendly stuff. Although it is quite a long distance to the metro station. 15 min walk. Overall, we had a nice stay.
Stayed 3 nights in Jun 2019

8/10 Good

Foivos

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Christina on Jun 13, 2019
尊敬的贵宾，感谢您选择长沙运达喜来登酒店！酒店位于长沙CBD，地理位置方便，是您聚餐休闲的优质选择，酒店非常重视您的服务体验，为每一位客人提供温暖舒适，亲切专业的服务是我们始终追求的目标与要求，酒店工作人员将会不定期为顾客创造惊喜，很高兴了解到您有好的用餐体验，如果您有好的建议欢迎随时告知我们工作人员，我们将竭诚为您服务。感谢您的点评，期待再次为您服务！

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the place is clean, neat and tidy
Stayed 1 night in Apr 2019
Response from Christina on May 1, 2019
Distinguished guests, Thank you for your support to Sheraton Changsha Hotel! Hotel is located in Changsha CBD, convenient geographical location, facilities good. It's the good choice for your travel. Hotel attaches great importance to the guest service experience, to provide warm and comfortable to each guest, cordial and professional service is our goal and requirements, hotel staff is committed to create surprise for the customer, very glad to know that you have a satisfying experience, please let us know if you have any good Suggestions welcome to tell our hotel staff, we will serve you wholeheartedly. Thank you for your comments and look forward to serving you again in Changsha!

8/10 Good

Bubu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean, bed is big n comfortable Location is good
Stayed 1 night in Jan 2019
Response from Christina on Jan 23, 2019
Distinguished guests, Happy New Year! Thank you for your support to Sheraton Changsha Hotel! Hotel is located in Changsha CBD, convenient geographical location, facilities, good is the good choice for your travel, hotel attaches great importance to the guest service experience, to provide warm and comfortable to each house guest, cordial and professional service is our goal and requirements, hotel staff is committed to create surprise for customers, if you have any good Suggestions please feel free to inform our staff, we will serve you wholeheartedly. Thank you for your comments. We look forward to serving you again in Changsha!

6/10 Okay

Shung Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so hotel for business
It takes more than 15minutes to checkout even in the early morning, each of the guest takes the same long time, don't how the staff trained for doing checkout. Concierge is not friendly at all, especially asking restaurants or for an umbrella during raining day.
Stayed 3 nights in Jan 2019
Response from Christina on Jan 13, 2019
Distinguished guests, Happy New Year! Thank you for your support to Sheraton Changsha Hotel! Hotel is located in Changsha CBD, convenient geographical location, facilities, good is the good choice for your travel, hotel attaches great importance to the guest service experience, to provide warm and comfortable to each house guest, cordial and professional service is our goal and requirements, hotel staff is committed to create surprise for customers, I'm sorry to know that you have an unpleasant experience, we have to report back to the hotel management as well as the front office, if you have any good Suggestions please feel free to inform our staff, we will serve you wholeheartedly. Thank you for your comments. We look forward to serving you again in Changsha!

10/10 Excellent

Cam T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Christina on Oct 30, 2018
Distinguished guests, Thank you for staying at Sheraton Changsha Hotel! The hotel is located in the CBD of Changsha, which is convenient in geographical location. Hotel attaches great importance to your service experience, to provide warm and comfortable to each house guest, cordial and professional service is our goal and requirements. the hotel staff will regular service for customers to create surprise, if you have any good suggestions please feel free to inform our staff, we will serve you wholeheartedly. We are look forward to serving you again in Changsha!

10/10 Excellent

Shen Shi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018
Response from Christina on Jul 15, 2018
尊敬的贵宾，您好！感谢您下榻长沙运达喜来登酒店，酒店开业至今，为每一位住店客人提供温暖舒适，亲切专业的服务是我们始终追求的目标与要求，您的肯定是对我们工作人员服务的最大鼓励，期待在长沙能再次为您服务。

8/10 Good

Iram

Liked: Staff & service, property conditions & facilities, room comfort
A good business hotel
A more smiling kitchen staff would be helpful.
Stayed 3 nights in Mar 2018
Response from Christina on Jul 13, 2018
Distinguished guests: Thank you for choosing Sheraton Changsha Hotel. The hotel for each guests with warm and comfortable, cordial and professional services is our goal and pursue, your affirmation is to our biggest encouragement. Look forward to serving you again in Changsha!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Hotel was clean and nice-excellent spa & good breakfast buffet
Stayed 1 night in Jan 2018
Response from Grace on May 6, 2018
Dear Raquel, Thanks for your choosing Sheraton Changsha Hotel and sharing your stay experience with us. We're so honored that you have a nice review about our Spa and breakfast buffet. In the meantime ,we are looking forward to you come back in the near future. Best Regards

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
poor hotel facility with sheraton standard and inexperienced staff to deal with check out and bar stuff
Stayed 4 nights in Oct 2017

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Okay stay.
Although this is a Sheraton in the room was a bit small and the bathroom was offset but Comfort was still there.
Stayed 3 nights in Sep 2017

8/10 Good

Jun, Perth, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
central location
Location is good, but staff can be more friendly. Been to six different hotels on this trip, the staff at all other hotels are much more friendly with greetings and smiles on their faces, but staff at this hotel are disappointing: cold and avoid contacts with customers.
Stayed 3 nights in Jul 2017
Response from Online Marketing Manager-Grace on Aug 22, 2017
Dearest Jun, Thank you so much for choosing Sheraton Changsha and sharing your stay experience with us. I'm so regretful that you stay were not what you expected and deserve. Please allow me to follow up on this important issue. And your feedback is always helpful to making progress for us. We sincerely look forward to welcoming you back and being of service to you on many occasions.

6/10 Okay

Anna, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mismanaged hotel
I feel that this hotel has the potential to be something good, but it just seems very mismanaged. The staff were rude especially when it was their technical issues due to their EFTPOS not working. On top of that particular incident, there was general rudeness and a sense that I was more of a burden to them. The room is very spacious and the beds were very comfortable to sleep on. But the general rudeness left a sour taste in my mouth.

10/10 Excellent

Marshall, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but far from local restaurant and malls
Not much memorable experience. Just staying in the room and enjoy the hotel.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest and best hotel in Changsha, China
This Sheraton is one of the best hotels in this very large Chinese city. The entire experience in the hotel is 1st class. I definitely enjoyed the stay. However, the food available at the hotel restaurant is overpriced. Coffee in the hotel cost about $8 per cup...and its not as good as the typical coffee shop chains in the US. For a Chinese city, this hotel is super great. It is quite a long taxi ride from the high-speed rail station.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changsha retreat
All of the staff are exceptionally accommodating and want you to have the best experience possible. The rooms are very spacious and clean and the hotel's location is very walkable.

10/10 Excellent

Wenjia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Great service and very comfortable stay

8/10 Good

Taehyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power outlet for my notebook PC adaptor was not compatible. since mine has 3 pin plugs for 110V, but hotel's outlet has 2 holes only so physically. Changsha's power systems look like same, as I saw it at a vendor's meeting room too.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Very nice hotel with a friendly staff and a great business center (scanner, fax, and English-speaking staff). I enjoyed my stay here and absolutely loved the massage I got from the REVIVE spa. My only complaint is that my non smoking room often smelled like smoke, but I think you'd be hard pressed to find a truly smoke free environment anywhere in China. The bed was comfy and the room was spacious and clean. The Zenbar was a good, yet pricey place for a meal. Hotel breakfast buffet was very tasty, but also rather expensive compared to dining options outside the hotel. If I had to return to Changsha I would definitely stay here again.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for business travel
I spent 11 nights in Changsha for work. This was, by far, the best hotel in the area and was reasonably priced for a high end hotel. If you find that you need to visit Changsga, then choose this hotel. The business center was well appointed and was one of the few places where you could find someone who truly spoke enough English to understand your needs. I interacted with several excellent staff members and have nothing but good things to say about the hotel overall. The foot spa Revive is also worth mentioning, as it was my absolute favorite thing about Changsha. The relaxation room and massaged are equivalent to higher-end US spas for a fraction of the cost.

6/10 Okay

Jing

Liked: Cleanliness, staff & service
the hotel's facilities are old, and location is not very convenient. however, considering its services and price, overall experience is ok.

8/10 Good

Gary, California, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay at Shareton Changsha
Me and my wife stayed there for 3 nights. Good location. Nice neighborhood with good choices of small local restaurants around and a shopping mall with brand names like Tumi and LV connected to the hotel. Very friendly and helpful staff. Underground railway (Line 2) is about 10 to 15minutes of walking distance. The only drawback is the room is s little small even with an executive room. But the cloud lounge is first class including staff, food and beverage selections. I will definitely stay there again.

10/10 Excellent

Yanqun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Leila, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Pool was large, clean fabulous. Hot stone massage was fabulous. Room service was great! Sheraton even delivered a beautiful birthday cake. Staff helped with taxis & restaurant reservations.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Claes, stockholm

Liked: Staff & service, property conditions & facilities, room comfort
Good location
It was not so good that the pool was not in the same building and no good spa

6/10 Okay

Verified traveler

10/10 Excellent

David, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable experience
Room was very clean and comfortable. It was decent sized (not small, not large) but the condition made up for any potential lack in space. Shower was great, high pressure rain shower with a handle head as well. Felt very welcome from the moment you walk in to checkout. Even though I speak both English and mandarin, the staff's English was very good so for American travelers, this is a good choice.

10/10 Excellent

yvonne, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
very happy with my stay

10/10 Excellent

Business Traveller

Liked: Cleanliness, staff & service, room comfort
Great Business Hotel
This is an ideal business hotel in a very central location of Changsha. Staff were very helpful and would have no hesitation staying here again.

10/10 Excellent

Fox4gib, Colorado Springs, CO

Liked: Cleanliness, staff & service, room comfort
Exceptional but a little pricey
As a single tourist, this hotel exceeded all my expectations but was a bit more than I wanted to spend, but certainly worth it. The restaurants on the property were also outstanding, but relatively expensive. The room itself was beautiful, modern and well maintained. No complaints whatsoever.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Great, Not At All Bad
It's nicer than most hotels in Changsha.

10/10 Excellent

Tom, Cleveland, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay there again if in Changsha
Excellent hotel, extremely good service.

10/10 Excellent

Kelton, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 of the best Sheratons that I have stayed at. It is as good if not better then the Sheraton Xiamen
XXXXXXXelent. Great value!! 5 star hotel at 4 star price. Don't waste your money stay at another hotel. I recommend the Sheraton highly.

10/10 Excellent

JUNGSEOK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

BAUM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
꺠끗하고 조용합니다.
Stayed 1 night in Dec 2023

10/10 Excellent

Hsiung Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hilary Hou on Apr 13, 2021
尊敬的宾客，您好，感谢您对我们的认可，客人的每一丝需求都是我们真诚为之努力的方向。我们一定更加努力去服务，期待下一次的出行，我们能为您创造更加完美的服务。

10/10 Excellent

YINXU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境很好
Stayed 2 nights in Apr 2021
Response from Hilary Hou on Apr 8, 2021
亲爱的顾客，您好，感谢您此次出行选择长沙运达喜来登酒店并与我们分享你的入住体验和感受。非常荣幸可以带给您舒适愉悦的休闲体验。喜来登品牌一直致力于为宾客带来放松自在的生活方式，在舒适愉悦的环境中追寻真实简单的快乐。我们相信不论是环境还是服务，这里都将为您带来一场全情沉浸。再次感谢您的分享，为我们不断的完善和提升提供了坚实的基础。期待您的再次莅临。

10/10 Excellent

Menno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

WON HYUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good. But the price is......
Only the enterance is difficult to find. The other is okay. The staffs are kind and the breakfast is good. And location is near(2.0Km) to the river(downtown). Service are very nice. But the price is a little high. And the rewards... if you book other site example you booked not a direct website contacting, then the rewards is nothing.
Stayed 2 nights in Jun 2019
Response from Christina on Jul 11, 2019
Dear guest, Thank you for leaving your feedback. We appreciate the time it takes to review our hotel. We do hope to have an opportunity to host you again when your travels bring you back to Changsha to experience our enthusiastic service. Sincerely, The Sheraton Changsha Hotel Team

6/10 Okay

Verified traveler

大堂小哥很热情！
早餐可以 泳池不错。大堂小哥很热情！
Stayed 1 night in Jun 2019
Response from Christina on Jun 26, 2019
尊敬的贵宾： 感谢您在近期的长沙之旅中能选择长沙运达喜来登酒店。很高兴收到您对愉悦体验的分享。酒店位于长沙市中心，地理位置优越，步行即可到达芙蓉广场2号线地铁站，是您出行的理想选择。希望您在未来旅途中每次回到长沙，都能与我们一起创造更多回忆。期待在长沙再次为您服务！ 长沙运达喜来登酒店团队

6/10 Okay

Verified traveler

泳池不错！
地理位置不错。泳池不错！
Stayed 1 night in Jun 2019
Response from Christina on Jun 26, 2019
尊敬的贵宾： 感谢您在近期的长沙之旅中能选择长沙运达喜来登酒店。很高兴收到您对愉悦体验的分享。酒店位于长沙市中心，地理位置优越，步行即可到达芙蓉广场2号线地铁站，是您出行的理想选择。希望您在未来旅途中每次回到长沙，都能与我们一起创造更多回忆。期待在长沙再次为您服务！ 长沙运达喜来登酒店团队

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
礼宾部小哥不错，其他一般。
地理环境还是可以的，房间设施较久，冰箱都不制冷。房间点餐，图片仅供参考。中餐厅前台招待太差，像路边小餐馆大妈级别，等半天也不招呼，也没有个先来后到。所以直接走了。
Stayed 1 night in Jun 2019