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Reviews of Courtyard Champaign

3 out of 5
Courtyard Champaign
1811 Moreland Boulevard, Champaign, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 170 out of 355 reviews" "
Rating 8 - Good. 101 out of 355 reviews" "
Rating 6 - Okay. 45 out of 355 reviews" "
Rating 4 - Poor. 19 out of 355 reviews" "
Rating 2 - Terrible. 20 out of 355 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is a pretty average stay hotel. The rooms are nice and clean. The staff is very friendly,but there’s some things that could be improved. Had issues with the shower door and the bed is very loud just crawling in and out. Overall I’d stay here again.
Stayed 1 night in May 2024

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
There were no destination charging at the property for EV. There is no breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. The room was clean, and the bistro way good. I would stay here again
Stayed 1 night in Mar 2024
Response from Ashley Wiskow on Apr 11, 2024
We are so happy you enjoyed your stay with us, and the bistro! I will pass along your feedback to the departments!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to have Starbucks inside. This is the only option for breakfast.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for leaving a review, we appreciate your business.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place!
Finally! A nice clean place to stay that isn’t run down! We had great service and a beautiful room!
Stayed 1 night in Feb 2024
Response from Ashley Wiskow, GM on Feb 15, 2024
Thanks you for your review.

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture shows age distress, the sheets had not been changed but the bed was made up. When I pulled the top blanket down the the bed sheets were full of black hairs. It was just disgusting. Fortunately, the person on duty at the front desk was very apologetic and took care of getting clean sheets and pillow cases. I will not be returning to this property. The Marriott family has lost the value of quality. I have a relative who was quite high in this corp org and would have been horrified if he had seen the condition of the room I was in. In addition, the phone did not work.
Stayed 1 night in Jan 2024
Response from Ashley Wiskow, GM on Feb 15, 2024
We do apologize for your stay with us. I appreciate your feedback and have passed it along to all departments

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities, room comfort
Goof
Stayed 1 night in Jan 2024
Response from Ashley Wiskow, GM on Feb 15, 2024
Thank you for your response

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Wiskow, GM on Jan 19, 2024
Thank you for staying with us

10/10 Excellent

Carmen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley Wiskow, GM on Feb 15, 2024
Thanks for letting us know about your stay

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley Wiskow, GM on Jan 19, 2024
Thank you for staying with us

8/10 Good

kathleen

Business traveler
Liked: Cleanliness, property conditions & facilities
Great customer service
I checked in 11/14 in the afternoon and the front desk employee was a delight. Friendly and professional. Name? Something like kayesha maybe? The ac unit in the room was barely working though and needs repair. Room was clean and well maintained, but the bed was uncomfortably hard.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Stayed 2 nights in Oct 2023

2/10 Terrible

ANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed and unrestful! We were not warned that the morning of our stay had major renovation scheduled to remove and replace the roof! We were rattled awake at 7:30 AM (on a Sat. following a late Fri. night football game final) by what sounded like 100 people clog dancing on the roof! Then their heavy machinery noises and shouting orders to each other. We should have been warned of the disruption. I would have choose another hotel.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service
Rooms were dark and lighting was poor
Stayed 2 nights in Oct 2023

8/10 Good

Nicolas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Third Party Booking Issues
The hotel room was fine and as expected. Clean room, had a smart TV but it wasn’t intuitive and wouldn’t connect to our devices. However, we had a lot of issues during check in. We booked through a third party and this caused a lot of confusion for the individuals checking us in. After about 15 minutes we got checked in and were offered a free water as compensation (whatever, thanks?). The real issue was after check out. I was charged an additional 120$ two weeks after our stay. I called the hotel to figure out why and they said it was a mistake made during the check in. Luckily I caught the charge when reviewing my charges but otherwise they would’ve taken an extra 120$! I understand mistakes happen but you should’ve be well versed in third party booking and a 120$ mistake is quite a big blow in this economy. Additionally the pool was closed, the breakfast wasn’t free, and there was barely any parking as many of the spaces were sectioned off. We ended up parking across the way If you book third party to Champagne Courtyard be VERY cautious and triple check all your expenses so you don’t get doubled charged.
Stayed 1 night in Jul 2023

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Johnnie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 1 night in Aug 2023

6/10 Okay

Jared

Stayed 2 nights in Aug 2023

10/10 Excellent

janelle

Stayed 1 night in Aug 2023

2/10 Terrible

Wendy

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not Very Good
The staff was friendly. The room was not clean; The lamp over the bed was nasty, there was an Oder that would not go away even after I spayed the deck had over a dozen cigarette buttes and debris, windows and walls were nasty. The shower had what appeared to be some kind of black mold at the base. I did not rest well at all extremely disappointed. I hate I didn’t take pictures extremely disgusted!
Stayed 1 night in Jul 2023

10/10 Excellent

Katrina

Stayed 1 night in Jul 2023

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was filthy and smelled like smoke and mildew. There was dust on every surface and mold in the shower. Housekeeping never cleaned our room.
Stayed 3 nights in Jul 2023

10/10 Excellent

DOUGLAS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

John

Stayed 3 nights in Jun 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
The hotel was as expected, good overall.
Stayed 1 night in May 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service
Nice room and comfortable bed! Property seems to be a little older. Basic convenient breakfast. Starbucks coffee was appreciated. Good service
Stayed 1 night in May 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Alan, Westerville

Traveled with family
Liked: Cleanliness, staff & service
I expect more from a courtyard, I had to go to the desk twice, no linen for the sofa bed. Their dining options were overpriced. and no coffee in the lobby. The elevators were too small. The bathroom was excellent. The staff was very professional.
Stayed 1 night in May 2023

6/10 Okay

Mary, Chapel Hill

Liked: Property conditions & facilities
What is the point of wifi with no internet? It did not work and I had work I needed to do.
Stayed 2 nights in May 2023

6/10 Okay

Leah

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Samantha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
our rooms smelled asthough they were trying to cover up lots of cigarettes smell. It made it very uncomfortable to be in the rooms and very difficult to sleep. It gave it a very dirty feel. Would not recommend.
Stayed 2 nights in May 2023

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service
Hallway carpets were stained and floors had sticky spots
Stayed 2 nights in May 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with my stay. However, the room wasn't very soundproof, could hear people above me walking around and some noise from the parking lot. Strong disinfectant/cleaning product odor in the hall at check in was covering obvious pot smell (legal in Illinois). I'm pot friendly so it didn't bother me, others might be. The furnishings were nice. Lighting a bit muted for me. The Bistro was convenient yet overpriced. I loved the shower. The rain head and the body wash made for a relaxing and refreshing experience.
Stayed 2 nights in Apr 2023

2/10 Terrible

Bianca

Stayed 1 night in Apr 2023

10/10 Excellent

christina, monee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly upon our late arrival for Mom's weekend at UIUC. We had cute little moms welcome back waiting for us in our room. We were also surprised they had complimentary breakfast, which I didn't see on the site. The breakfast had a very nice selection of items. Very pleased with our stay, will definitely stay again.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved the executive suite for a Valentine’s weekend. The staff was incredibly friendly and attentive, the bed very comfortable, the room clean, and the lighting flattering. No complaints!
Stayed 1 night in Feb 2023

8/10 Good

debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Jan 2023

10/10 Excellent

GLENDA

Stayed 1 night in Dec 2022

8/10 Good

Darren

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, Breakfast needs some work not Very good

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture in the room was uncomfortable, the bathroom was dirty, and there were ants in the room. Really gross.
Stayed 2 nights in Oct 2022

10/10 Excellent

Brian

Stayed 1 night in Oct 2022

2/10 Terrible

Cori, Hazel green

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
States it has a restaurant and bar.and its not open. False information provided about amenities.
Stayed 1 night in Oct 2022

8/10 Good

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
The hotel stay was wonderful and the breakfast was good too
Stayed 1 night in Sep 2022

8/10 Good

Helen

Stayed 1 night in Sep 2022

6/10 Okay

Harris, Surrey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was not well maintained. However, the location and staff were excellent.
Stayed 7 nights in Aug 2022

4/10 Poor

Yolanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not for me
This was not expected. Never again
Stayed 6 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility. Staff was friendly and helpful.
Stayed 1 night in Aug 2022