Exterior

Reviews of Sleep Inn Cartersville - Emerson Lake Point

2.5 out of 5
Sleep Inn Cartersville - Emerson Lake Point
146 Old Allatoona Rd. SE, Building A, Cartersville, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 225 out of 348 reviews" "
Rating 8 - Good. 77 out of 348 reviews" "
Rating 6 - Okay. 18 out of 348 reviews" "
Rating 4 - Poor. 18 out of 348 reviews" "
Rating 2 - Terrible. 10 out of 348 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in May 2024
Response from Carrie Fueston Assistant Manage on May 24, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Carrie Fueston Assistant Manager on May 4, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

Dona

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I did not like the dirt in parking area and the dirt on the 2 entrance rugs due to the construction guests staying there. These vehicles should be moved to the parking on the left side. Parking lot and entrance needs to be washed with hose. Otherwise, a very clean facility.
Stayed 6 nights in Apr 2024
Response from Carrie Fueston Assistant Manager on Apr 21, 2024
Thanks for letting us know your thoughts regarding your stay! Making sure our guests aresatisfied is our top priority! We can’t wait to see you next time you visit Emerson.-Carrie FuestonAssistant Manager

8/10 Good

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
good for night stay
Stayed 1 night in Apr 2024
Response from -Carrie Fueston Assistant Manager on Apr 19, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carrie Fueston Assistant Manager on Apr 24, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

10/10 Excellent

Tiffany

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Staff was very nice. Updates are needed for this price
Stayed 1 night in Apr 2024
Response from Carrie Fueston Assistant Manager on Apr 14, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

Phillip

Liked: Cleanliness
Very clean and great location
Stayed 2 nights in Apr 2024
Response from Carrie Fueston -Assistant Manager on Apr 8, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on Apr 2, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Dorothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine. Granddaughter loved the swimming pool.
Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on Apr 2, 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Jazmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property well kept
Stayed 1 night in Mar 2024
Response from Carrie Fueston Assistant Manager on Mar 30, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We look forward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

Alexander J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carrie Fueston Assistant Manager on Mar 29, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

4/10 Poor

Brittany

Liked: Cleanliness, staff & service
There is little to no soundproofing. It sounded like the people above would come through the ceiling and beside us we could hear them just talking in normal voices. Windows are thin, loud trucks all night. The AC unit was so loud I had to turn it off to sleep. We could still hear the ones running in neighboring rooms. The bathroom had clear areas of mildew in many places. The bed was a rock. Won't be back.
Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carrie Fueston Assistant Manager on Mar 24, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well kept however wasn’t very walkable. Enjoyed eating breakfast at the hotel.
Stayed 3 nights in Mar 2024
Response from Carrie Fueston -Assistant Manager on Mar 19, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

BRANDON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easily accessible property.
Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on Mar 19, 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on Mar 12, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

4/10 Poor

Vinayak

Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on Mar 5, 2024
Thank you for your honest feedback! Guest satisfaction is our top priority. Please feel free to reach out to us regarding any concerns you may have, or any idea you have to help us get to that 10/10 rating. We are always here to listen, and will also always be open to constructive criticism!

10/10 Excellent

BRANDON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to food and lakepoint.
Stayed 1 night in Mar 2024
Response from Carrie Fueston Assistant Manager on Mar 3, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We look forward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Carrie Fueston -Assistant Manager on Feb 26, 2024
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carrie Fueston -Assistant Manager on Feb 27, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

ellen, whitehouse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so clean and offers everything we needed after a long day on the road! There’s a great pool, exercise room, and nice dining room for breakfast. The reception staff, Presley, was so nice and welcoming! I’d def stay here again!
Stayed 1 night in Feb 2024
Response from Carrie Fueston Assistant Manager on Feb 23, 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time!-Carrie FuestonAssistant Manager

10/10 Excellent

Artur

Stayed 1 night in Feb 2024
Response from Carrie Fueston Assistant Manager on Mar 21, 2024
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad tosee you had a great experience. I can say, on behalf of our entire team, that we hope your nextvisit is as excellent as the last!-Carrie FuestonAssistant Manager

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carrie Fueston Assistant Manager on Jan 31, 2024
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad tosee you had a great experience. I can say, on behalf of our entire team, that we hope your nextvisit is as excellent as the last!-Carrie FuestonAssistant Manager

8/10 Good

anvenitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Carrie Fueston Assistant Manager on Jan 28, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

8/10 Good

Priscilla

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Carrie Fueston -Assistant Manager on Jan 23, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We look forward to seeing you next time you are in Emerson!

8/10 Good

Justine, Greenfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was exactly what I would expect for a 2 star hotel.
Stayed 4 nights in Jan 2024
Response from Carrie Fueston Assistant Manager on Jan 10, 2024
Thanks for letting us know your thoughts regarding your stay! Making sure our guests aresatisfied is our top priority! We can’t wait to see you next time you visit Emerson.-Carrie FuestonAssistant Manager

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carrie Fueston Assistant Manager on Jan 10, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carrie Fueston Assistant Manager on Jan 10, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel for the price. Room and bathroom were good size. Breakfast buffet was great.
Stayed 1 night in Dec 2023
Response from Carrie Fueston Assistant Manager on Jan 10, 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

8/10 Good

Beverly, Cape Coral

Stayed 1 night in Oct 2023
Response from Carrie Fueston Assistant Manager on Jan 3, 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Well lighted parking lot. Breakfast could have been better supplied most of the food choices were almost gone 15 minutes into the time it was opened and not refilled. But we're stay again.
Stayed 1 night in Dec 2023
Response from Carrie Fueston Assistant Manager on Jan 3, 2024
Guest Satisfaction is our number one priority! Thank you for your kind words regarding yourvisit. We hope to have the chance to WOW you with our customer service next time you chooseto stay with us.-Carrie FuestonAssistant Manager

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Leaky shower door in bathroom and mildew around the base. Overall a quiet decent stay.
Stayed 1 night in Dec 2023
Response from Carrie Fueston Assistant Manager on Jan 3, 2024
Thanks for letting us know your thoughts regarding your stay! Making sure our guests aresatisfied is our top priority! We can’t wait to see you next time you visit Emerson.-Carrie FuestonAssistant Manager

8/10 Good

Samik, OKEMOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 31, 2023
Thank you for your honest feedback! Guest satisfaction is our top priority. Please feel free to reach out to us regarding any concerns you may have, or any idea you have to help us get to that 5/5 rating. We are always here to listen, and will also always be open to constructive criticism!

10/10 Excellent

Marti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 31, 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 31, 2023
Guest Satisfaction is our number one priority! Thank you for your kind words regarding your visit. We hope to have the chance to WOW you with our customer service next time you choose to stay with us.

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 31, 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

8/10 Good

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 27, 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carrie Fueston Assistant Manager on Dec 21, 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad tosee you had a great experience. I can say, on behalf of our entire team, that we hope your nextvisit is as excellent as the last!-Carrie FuestonAssistant Manager

2/10 Terrible

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Room
Filthy room! Computers were down, had a 30 minute wait to get our room.
Stayed 1 night in Dec 2023
Response from -Carrie Fueston Assistant Manage on Dec 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. On behalf of our entire team, I would like to apologize for failing to exceed yourexpectations. Your satisfaction is important to us and we will be using the feedback youprovided to make improvements to ensure we offer an exceptional experience for our guests inthe future. I hope that you will consider staying with us again so that we can have anotherchance to provide you with a superior experience.-Carrie FuestonAssistant Manager

10/10 Excellent

Homer

Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 19, 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

2/10 Terrible

Stephanie

Traveled with family
Disliked: Staff & service
Didn’t get my room.
Unfortunately, they gave away my room and could not accommodate us. To add insult to injury, I had a feeling that we couldn’t get in by the amount of time the lady at the desk spent calling her manager, so I asked if it would take a long time to figure things out just to have to leave without a room. She told me it would not. We spent 45 minutes waiting without interrupting her or causing problems. We did not get a room, but I did get my refund a few days later. I’m sure it was a simple mistake, but it made for a long day and longer night.
Stayed 1 night in Dec 2023
Response from Carrie Fueston, Assistant Manager on Dec 16, 2023
Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hearwe didn’t meet your expectations. Please note that your comments are used to better our futureguest experience. I hope this does not deter you from choosing to stay with us in the future!-Carrie FuestonAssistant Manager

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 11, 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 11, 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe, quiet, and clean!!!!!
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 11, 2023
Guest Satisfaction is our number one priority! Thank you for your kind words regarding your visit. We hope to have the chance to WOW you with our customer service next time you choose to stay with us.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Great hotel, clean, awesome water pressure in the shower. Very comfortable beds. Breakfast was good to. We would stay here again.
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on Dec 11, 2023
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty ,food left in refrigerator took me two hours to get somebody to give me a refund on the room, would never go there again
Stayed 1 night in Nov 2023
Response from Carrie Fueston -Assistant Manager on Dec 11, 2023
Thank you for taking the time to speak with me regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our guest room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I have forwarded this to our housekeeping in maintenance departments for further investigation. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Stephen G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean updates and good value
Stayed 1 night in Nov 2023
Response from Carrie Fueston -Assistant Manager on Nov 28, 2023
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Askhad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Carrie Fueston -Assistant Manager on Nov 29, 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Angel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Carrie Fueston -Assistant Manager on Nov 28, 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

Dylan

Business traveler
Liked: Cleanliness, staff & service, amenities
Beds are comfortable and slept great. You can hear people in other rooms and loud tv playing. This seems like a busy place so Id recommend earplugs for quiet.
Stayed 1 night in Nov 2023
Response from Carrie Fueston -Assistant Manager on Nov 28, 2023
Thanks for letting us know your thoughts regarding your stay! Making sure our guests are satisfied is our top priority! We can’t wait to see you next time you visit Emerson.