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Reviews of Hides Hotel Cairns

3.5 out of 5
Hides Hotel Cairns
87 Lake Street, Cairns, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 190 out of 1006 reviews" "
Rating 8 - Good. 395 out of 1006 reviews" "
Rating 6 - Okay. 241 out of 1006 reviews" "
Rating 4 - Poor. 105 out of 1006 reviews" "
Rating 2 - Terrible. 75 out of 1006 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and conveniently located.
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel in heart of shopping district. Well kept, interesting history is displayed on a plaque within hotel. Staff were not knowledgeable about surrounding area. I asked two different staff members multiple questions about area north of Cairns and neither could answer any of them.
Stayed 1 night in May 2024

6/10 Okay

Sandra

Traveled with group
On arrival we were told $100 deposit for your room key and $10 per day parking staff were friendly room was clean ver convenient to walking everywhere
Stayed 2 nights in May 2024

6/10 Okay

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Room was clean! Downside was the walls were paper thin, you could hear everything in rooms next door!
Stayed 2 nights in May 2024

8/10 Good

thi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing good no complain only small issues like fills up (milk,toilet paper)
Stayed 5 nights in May 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An historic old Hotel, possibly the oldest remaining in Cairns. Has been updated to a good basic level. Everything you could wish for in a town centre, history hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the staff friendly and helpful.
Stayed 2 nights in May 2024

8/10 Good

Elaine

Traveled with partner
Liked: Staff & service
Great location , clean room
Stayed 5 nights in Apr 2024

6/10 Okay

Dhanya Vittal

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Breanna

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very kind and helpful, but the bathroom was covered with ants. The walls are thin and the mattress as well. Good place if you just want to sleep and store luggage but not ideal for enjoying time at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben, Inala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure to start in the middle of the city
Stayed 2 nights in Apr 2024

6/10 Okay

Josette

Traveled with family
Disliked: Amenities
Close to transport
Stayed 3 nights in Mar 2024

4/10 Poor

Cathy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Young people are out at night in the area drinking usually until 4:00 am. Why do they have to yell and scream? I didn't sleep for 3 nights. People staying here need to know this.
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very central for train and bus station. Shopping close by and ferry terminals within easy reach. Good selection of places to eat especially P J O’Brian’s Irish pub.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
There was a problem with the booking for a guest before me that took a long time to sort out. Guest had to explain what was going on. Quick acknowledgement, I won't be long with apologies for being kept waiting so long would improve the quality of service.
Stayed 1 night in Feb 2024

8/10 Good

Falekaono

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent according to the prize only there wifi is not connected
Stayed 1 night in Feb 2024

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
This is in a fantastic location to walk everywhere in Cairns. We have stayed here before and enjoy sitting on the veranda with a coffee or drink, as rooms don't have their own balcony. Rooms are clean, spacious and comfortable. However, this time, there was no person in reception, no contact phone number, no note on the counter; so I, and others, had to wait over 30 minutes for a staff member to return.
Stayed 1 night in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Jo, Thank you for taking the time to leave us your feedback. It is great to hear that you enjoyed your stay. I am sorry for any inconvenience you experienced on check in. Your feedback has been passed on to management to investigate further. I invite you to contact us directly at the hotel if you would like to discuss your experience. We hope to welcome you back in future.

2/10 Terrible

Kimberley

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Kimberley, Thank you for taking the time to leave us your rating. I invite you to contact us directly at the hotel if you would like to discuss your experience. We hope to welcome you back in future.

10/10 Excellent

Elise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything is walking distance which is handy if you dontwant to do car hire. They are very accommodating forifyou need tostore luggage for the day. Have lockers as well for day use.
Stayed 1 night in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Elise, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. We hope to welcome you back in future.

4/10 Poor

Kevin

Stayed 2 nights in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Kevin, Thank you for taking the time to leave us your rating. We hope to welcome you back in future.

10/10 Excellent

Nevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Nevan, Thank you for taking the time to leave us your rating. We hope to welcome you back in future.

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a comfortable place to stay for an overnight… close to everything & great beds
Stayed 1 night in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Celeste, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. We hope to welcome you back in future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were rude and unhelpful. Parking was a one hourly only & very unsafe out the front of hotel. The room smelt awful.
Stayed 1 night in Feb 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Amanda, Thank you for taking the time to leave us your rating. I apologise for any inconvenience you experienced during your stay and its unfortunate to hear the impression a staff member has left. Our parking is quite limited so we always request that guests book in advance. Our parking is 10 per night in our garage. I invite you to contact us directly at the hotel if you would like to discuss your experience. We hope to welcome you back in future.

8/10 Good

Rachel

Traveled with family
Disliked: Property conditions & facilities
Aircon was not working as well as it should have been. Other than that it was a great stay.
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Rachel, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. I have made note of your feedback and will have management look into this immediately. We hope to welcome you back in future.

8/10 Good

Sharolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Sharolyn, Thank you for your feedback. We appreciate the time you have taken to leave this rating. Please contact us at the hotel if you would like to stay again in future.

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big. Very clean. Room is always tidy the next day. Its got a bar fridge, a wardrobes, Jar for hot water, air conditioner & also a ceiling fan. The best. I enjoyed staying here at Hides Hotel with my son.
Stayed 6 nights in Jan 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Angela, Thank you for your feedback. We appreciate the time you have taken to leave this review. Please contact us at the hotel if you would like to stay again in future.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel.
Stayed 7 nights in Jan 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Steven, Thank you for your feedback. We appreciate the time you have taken to leave this review. Please contact us at the hotel if you would like to stay again in future.

6/10 Okay

Branden

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Not a hotel so much as a motel. But totally acceptable and nice staff - mostly backpackers…maybe all backpackers.
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Branden Thank you for your feedback. We appreciate the time you have taken to leave this review. We have passed on your feedback to staff. Please contact us at the hotel if you would like to stay again in future.

8/10 Good

shane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well situated within the Cains city area, close to everything. My room was good, the aircon was a bit weak and was concerned it may cut out during the night but it was ok, tried different modes etc Good value for money
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Shane, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. I have made note of your feedback and will have management look into this immediately. We hope to welcome you back in future.

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Terrible beds, aircon noisy and in bad position, and said parking, none was available
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on Jan 19, 2024
Hi Steve, Thank you for taking the time to leave us your feedback. I apologise for any inconvenience you may have experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss this further. We hope to welcome you back in future.

2/10 Terrible

Dave

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One horrible receptionist!
Stayed 4 nights in Dec 2023
Response from Amber, Hides Hotel Reception on Jan 19, 2024
Hi Dave, Thank you for taking the time to leave us your feedback. I would like to start by apologizing for your first impression of the hotel and our staff or any inconvenience you experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss your experience further and I will pass on your feedback to management in order to address this accordingly. We hope to welcome you back in future.

6/10 Okay

Huajun

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Quad Room was significantly worse than King Room
The King Room that we stayed in was much better than the quad room. The Quad Room's bathroom doors were very gross (bottom area was black with what looked like mold). The TV was also smaller, and not sure why the fridge is hidden in the bathroom closet. However, the Quad Room was very cheap so you get what you pay for. Would stay again at Hides but in the King Room not the Quad Room.
Stayed 1 night in Dec 2023

8/10 Good

Huajun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay in Cairns
Very convenient stay in Cairns; it's very central and across the street from a Woolworths grocery store. The King room was very good for the price (large TV and clean bathroom). Hotel patio was a nice place to sit during the hot afternoon and play cards at. Check-in time was quite strict, 2PM exactly. There was a small line at 2PM therefore to check-in. The Wi-fi wasn't great; slow and wouldn't always connect.
Stayed 2 nights in Dec 2023
Response from Amber, Hides Hotel Reception on Feb 15, 2024
Hi Huajun, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. I have made note of your feedback and will have management look into the issues you mentioned. We hope to welcome you back in future.

4/10 Poor

Jared, Long Island City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s a budget hotel.
Stayed 3 nights in Dec 2023

6/10 Okay

Nicola

Traveled with family and small children
Liked: Staff & service
Ok for a last minute stay.
Stayed 1 night in Dec 2023

10/10 Excellent

andy

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Andy Thank you for taking the time to leave us your feedback. We appreciate the 5 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

4/10 Poor

Jared, Long Island City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DIfficult check-in process.
Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Jared, Thank you for taking the time to leave us your feedback. I apologise for any inconvenience you experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss this further.We hope to welcome you back in future.

8/10 Good

Yong

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Yong,Thank you for taking the time to leave us your feedback. We appreciate the 4 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hides Hotel Cairns
Hotel was conveniently placed for restaurants etc, also close to the waterfront, for the boat trips
Stayed 3 nights in Oct 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Martin, Thank you for taking the time to leave us your feedback. I am glad to hear you found the hotel conveniently located. We appreciate the 10 out of 10 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

helen

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Helen, Thank you for taking the time to leave us your feedback. I am glad you enjoyed your stay. We appreciate the 4 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

JW

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi JW, Thank you for taking the time to leave us your feedback. I am glad you enjoyed your stay. We appreciate the 8 out of 10 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Frank, Thank you for taking the time to leave us your feedback. I am glad you enjoyed your stay. We appreciate the 4 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

Janet, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was within walking distance to everything I needed, including close to a tour to Fitzroy Island.
Stayed 2 nights in Nov 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Janet, Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

carmela

Liked: Cleanliness, staff & service
We are happy my 82 years old aunt is happy because the room is very clean and spacious and easy access with the lift available
Stayed 1 night in Nov 2023
Response from Amber, Hides Hotel Reception on Nov 16, 2023
Hello Carmela, Thank you for taking the time to leave us your feedback. We are glad to hear that your Aunt enjoyed her time with us at Hides Hotel!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is handy
Stayed 2 nights in Nov 2023
Response from Amber, Hides Hotel Reception on Nov 16, 2023
Hi Stephen, Thank you for taking the time to leave this comment. We are glad you found the hotel conveniently located and we hope to welcome you back again in future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber, Hides Hotel Reception on Nov 16, 2023
Thank you for your valued feedback

10/10 Excellent

Amritpal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
That was fantastic stay in the middle of the city. Very convenient and easy access to restaurants and shopping centre. Will definitely come again.
Stayed 3 nights in Oct 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Amritpal, Thank you for your valued feedback. I am so glad to hear you enjoyed your stay and I will be passing your feedback on to the staff. We look forward to welcoming you back to Hides Hotel in future.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay , we will be back next year . Room clean , great location , close to shops , bars and restaurants . The only negative , the hotel needs some serious tlc parts look very shabby and rundown
Stayed 4 nights in Oct 2023

2/10 Terrible

Colleen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were given the incorrect room, the website did not match, and the bathroom was not clean and there windows were filthy and cracked.
Stayed 2 nights in Sep 2023
Response from Amber, Hides Hotel Reception on Dec 28, 2023
Hi Colleen, Thank you for taking the time to leave us your feedback. I apologise for any inconvenience you experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss this further.We hope to welcome you back in future.