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Reviews of Airport International Hotel Brisbane

4 out of 5
Airport International Hotel Brisbane
528 Kingsford Smith Drive, Hamilton, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 407 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

QIUMEI

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Reception on Apr 16, 2024
Hello. We would appreciate an explanation of this poor review, if you wouldn't mind reaching out to us directly so that we know where we can improve.

6/10 Okay

Harry

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room had only one curtain, pool all green.
Stayed 1 night in Apr 2024
Response from Reception. on Apr 10, 2024
Hello Harry,Thank you for leaving us a review. We will have housekeeping check the room.Regards,Reception.

10/10 Excellent

warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 days and were very happy with the cleanliness and staff appreciation; everyone was friendly and helpful. Close by are restaurants and public transportation including water taxi. Big thumbs up!
Stayed 3 nights in Apr 2024
Response from Reception on Apr 25, 2024
Thank you for your review!

6/10 Okay

David, Cooranbong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Not the best expected a bit more of the toilet ammenities.
Stayed 1 night in Mar 2024
Response from Reception on Apr 5, 2024
Hi David. Thank you for your feedback. We are not sure what else you expect in terms of toilet ammenities. Feel free to contact us to let us know.

6/10 Okay

Melissa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very old style bathroom with limited bench space. Hot water not working well as only able to use hot water tap and was Luke warm shower. Smelly drainage system in bathroom. Booked two room at the same time and were given rooms at the opposite ends of the facility not convenient at all.
Stayed 2 nights in Apr 2024
Response from Reception on Apr 8, 2024
Hi Melissa,Thank you for your review. We will be sure to take your feedback on board. Please note that you booked both rooms separately, and two completely different room types at that. We do our best to put rooms close together but we cannot change the layout of the building unfortunately. We will assume that the issues outlined with the water/drains were found in both rooms and will attend to it immediately. Thank you,Reception

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff were excellent and very accommodating.
Stayed 2 nights in Mar 2024
Response from Reception. on Apr 2, 2024
Hello Paul,Thank you very much for the great review! We appreciate it and hope you return to stay with us again.Regards,Reception.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good and everything went as planned.
Stayed 1 night in Mar 2024
Response from Reception. on Mar 31, 2024
Hello Dan,Thak you for the rating and for leaving us a review! We appreciate it.Regards,Reception

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Reception on Mar 25, 2024
Thank you for your review!

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here for one night as we flew in from Sydney and we boarded a cruise the next day. Great location and perfect for our needs. Within walking distance of shops, transport including the city cat and we caught the bus into the city, would definitely stay there again.
Stayed 1 night in Mar 2024
Response from Reception on Mar 25, 2024
Thank you for your kind review! We would love to welcome you at our property again.

8/10 Good

Stephen

Stayed 1 night in Mar 2024
Response from Reception on Apr 12, 2024
Thank you, Stephen.

6/10 Okay

Barry

Stayed 2 nights in Mar 2024
Response from Reception. on Mar 18, 2024
Hello Barry,Thank you!

8/10 Good

Dan

Liked: Cleanliness, staff & service
Good place. Would be nice to have a shuttle service to the airport.
Stayed 1 night in Mar 2024
Response from Reception on Mar 7, 2024
Thank you for giving us your feedback. We hope to see you soon.

10/10 Excellent

Mary Anne

Stayed 2 nights in Mar 2024
Response from Reception. on Mar 25, 2024
Hello Mary-Anne,Thank you!Regards,Reception.

6/10 Okay

Lauren

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were absolutely lovely, the place was just a bit run down. There was a leak in the roof of my room that was quite bad
Stayed 2 nights in Feb 2024
Response from Reception on Feb 26, 2024
Hello Lauren,We appreciate your feedback and have noted for maintenance to check room for leaks. We are pleased that you found our staff to be "absolutely lovely" and will be sure to pass your comments onto them. We hope to see you again soon.Regards,Reception.

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Reception. on Mar 20, 2024
Hello Peter,Thank you very much for rating us a 5 out of 5! We appreciate it!Regards,Reception.

8/10 Good

Lawrence

Traveled with family
Comfortable value for money
Stayed 1 night in Feb 2024
Response from Reception on Feb 19, 2024
Hello Lawrence,Thank you for rating us a 4 out of 5! we appreciate it and look forward to welcoming you back again.Regards,Reception

8/10 Good

Angelos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and was a good size with nice pool. Only problem is not much activities, however public transport was handy.
Stayed 1 night in Feb 2024
Response from Reception on Feb 19, 2024
Hello Angelos,Thank you for leaving us a review. There are many activities to see and do when visiting Brisbane! The reception staff would have been more than happy to help you. We have pamphlets in reception and there is a QR Code that you can scan which connects you to the "Brisbane City" app. Regards,Reception.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Feb 2024
Response from Reception on Feb 14, 2024
Hello Timothy, Thank you for your review! We look forward to having you back in the future! Regards, Recpetion

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were excellent - we were early and our room was not ready, so they took our bags (5 very heavy) and put them in the room for us while we went and found a lunch nearby. At about 5pm we walked to the wharf area nearby and had a great dinner. A bit of a walk for near 80-year-olds but not bad. Great place
Stayed 1 night in Feb 2024
Response from Reception on Feb 15, 2024
Hello Mike,Thank you for the great review! we appreciate it! Where possible we can have our staff assist guests with their luggage. Our location is very convenient to everything, and we are pleased you enjoyed your stay with us. Regards,Reception.

10/10 Excellent

Angela

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying here. Plenty of food options and an easy drive to the airport. Free parking is always a bonus!
Stayed 1 night in Jan 2024
Response from Reception on Feb 6, 2024
Hello Angela, Thank you for your review! We look forward to you staying in the future! Regards, Reception

8/10 Good

Kathryn

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Plenty of room in the motel rooms. Close to meal options.
Stayed 1 night in Feb 2024
Response from Reception on Feb 6, 2024
Hello Kathryn, Thank you for your review! We are pleased to hear you had a great stay! Regards, Reception

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was the wrong room. We ordered 2 beds for 3 people and we only got 1 bed. They close at 7pm
Stayed 1 night in Feb 2024
Response from Reception on Feb 6, 2024
Hello Kevin,We apologise for your recent experience with us. You forgot to mention in your review, that our after-hours service Nitel were able to upgrade you to a 2 Bedroom Apartment.Regards,Reception.

8/10 Good

Seung Chul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is close to airport, and also has restaurant nearby. We were staying for one night before departing from Brisbane. So the close to airport is main point.
Stayed 1 night in Jan 2024
Response from Reception on Feb 6, 2024
Hello Seung Chul, Thank you for your review! we are glad you had a nice stay! Regards, Reception

4/10 Poor

Scott

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on Feb 15, 2024
Hello Scott,Please feel free to reach out to us directly if there were any concerns during your stay with us. We are always looking at ways in which we can improve our service. Regards, Reception.

8/10 Good

Gwen

Traveled with partner
Liked: Amenities
We found it difficult to find
Stayed 1 night in Jan 2024
Response from Reception on Jan 31, 2024
Hi Gwen, Thanks for your review! We are looking forward to seeing you back in the future! Regards, Reception

6/10 Okay

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on Jan 23, 2024
Hi Christian, Thankyou for your review! We look forward to having you stay again! Regards, Reception

8/10 Good

Alix

Stayed 1 night in Jan 2024
Response from Reception on Feb 7, 2024
Hello Alix,Thank you for your review! We look forward to seeing you in the future! Regards, Reception

8/10 Good

Mary Anne

Stayed 1 night in Jan 2024
Response from Reception on Jan 23, 2024
Hi Mary Anne, Thankyou for your review! We look forward to having you stay again! Regards, Reception

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Comfy bed. Will stay again.
Stayed 1 night in Jan 2024
Response from Reception on Jan 23, 2024
Hi Wayne, Thankyou for your review! We look forward to having you stay again! Regards, Reception

8/10 Good

Jody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, good amenities and close to the airport.
Response from Reception on Jan 23, 2024
Hi Jody, Thankyou for your review! We look forward to having you stay again! Regards, Reception

4/10 Poor

Kim

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive thing about this property is the staff. They were very helpful when on-site, however, the motel is old, worn and needs updating. Do not stay in room 150, as there are 8 or 10 air conditioning units attached to the outside wall backing on to the headboard. Iit sounds like you are sleeping at the end of the runway as it is noisy and the entire wall vibrates. After first night we changed rooms which was much quieter!
Stayed 2 nights in Dec 2023
Response from Reception on Feb 6, 2024
Hello Kim,Thank you for your review. You'll be pleased to know that we are in the process of renovating our property. If you choose to stay with us again, we will be more than happy to allocate you to quieter room. Regards,Reception.

8/10 Good

Kiria

Stayed 1 night in Jan 2024
Response from Reception on Jan 31, 2024
Hi Kiria, Thank you for your review! We're glad you had a comfy stay! Regards, Reception

6/10 Okay

Emmanuel

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service
Promixity to the city, easily accessible and safe. Room asssigned to me was malodorous, and had big visible stain on the carpet.
Stayed 1 night in Dec 2023
Response from Reception on Feb 15, 2024
Hello Emmanuel,We apologise for your recent experience with us. If you choose to stay with us again, we will be sure to allocate you one of the newly, renovated rooms, if completed by then. We do have our carpets cleaned regularly and are also in the process of having carpets replaced. Regards,Reception.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Reception on Jan 23, 2024
Hi Helen, Thankyou for your review! We look forward to having you stay again! Regards, Reception

8/10 Good

Prakash Srivatsan Sadagopa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely polite and friendly staff who helped with check in. The hotel is quite dated but rooms were very comfortable. In house restaurant wasn't functioning during the stay but plenty of food outlets in the neighborhood made it easy.
Stayed 2 nights in Jan 2024
Response from Reception on Jan 31, 2024
Hi Prakash, Thank you for your review! Our great location makes it very easy for outsourced restaurants and cafes. We are glad you enjoyed your stay and look forward to seeing you again in the future! Regards, Reception

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
Great little property near the airport and about 5 min walk from the local pub and eateries along the waterfront. Only disappointed about the wifi at the property, there are multiple ones to connect to but unfortunately none have strong access and constantly dropped out. I imagine this is the telco’s fault as there was little phone service at the property as well, hopefully it gets upgraded! I will stay again, staff were lovely and the cleaning staff always greeting you with a smile on their faces!
Stayed 4 nights in Dec 2023
Response from Reception on Jan 31, 2024
Hello Rebecca, Thank you for your review! We have had some problems in the past with the WiFi, it is looking at being upgraded. We're glad you enjoyed your stay! Regards, Reception

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on Jan 23, 2024
Hi Tai, Thankyou for your review! We look forward to having you stay again! Regards, Reception

8/10 Good

Donna

Stayed 1 night in Dec 2023
Response from Reception on Jan 23, 2024
Hi Donna, Thankyou for your review! We look forward to having you stay again! Regards, Reception

10/10 Excellent

wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very clean, front staff very friendly and helpful will certainly stay again
Stayed 1 night in Dec 2023
Response from Reception on Jan 2, 2024
Hello Wayne, Thank you for your review! Regards, Reception

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on Jan 2, 2024
Hello Jenny, Thank you for your review! We look forward to seeing you again soon! Regards, Reception

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on Jan 2, 2024
Hi Kenneth, Thank you for your review! We look forward to seeing you in the future! Regards, Reception

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport and International Cruise Terminal which was convenient for me.
Stayed 2 nights in Dec 2023
Response from Reception on Dec 27, 2023
Hello Anya, Thank you for your review! We look forward to having you back next time! Regards, Reception

8/10 Good

Malcolm

Stayed 1 night in Dec 2023
Response from Reception on Dec 23, 2023
Hello Malcolm, Thank you for your review! Regards, Reception

8/10 Good

Linh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Reception on Dec 23, 2023
Hello Linh, Thank you for your review! Regards, Reception

8/10 Good

Jill

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on Dec 17, 2023
Hi Jill,Thank you for your review! We look forward to seeing you again soon! Regards, Reception

6/10 Okay

Susan

Stayed 1 night in Dec 2023
Response from Reception on Dec 23, 2023
Hello Susan, Thank you for your review! Regards, Reception

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Reception on Dec 17, 2023
Hi David, Thank you for your review! We look forward to seeing you again soon! Regards, Reception

8/10 Good

Carmen

Liked: Cleanliness, staff & service
It was as expected, a room to stay in near the airport. Older building, room was clean. The receptionist was lovely, friendly and helpful. The biggest downside was the rattly, noisy airconditioning unit in the room we had, needed to turn off to get some sleep. Shops and food outlets/restaurants walking distance. Recommend for an affordable overnight stay near airport.
Stayed 1 night in Dec 2023
Response from Reception on Dec 17, 2023
Hi Carmen, Thank you for your review! We look forward to seeing you again soon! Regards, Reception

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, value for money.
Stayed 1 night in Dec 2023
Response from Reception on Dec 23, 2023
Hi Peter, Thank you for your raving review! We look forward to seeing you again in the future! Regards, Reception

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception on Dec 17, 2023
Hi Rick, Thank you for your review! We look forward to seeing you again soon! Regards, Reception