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PHÖNIX Hotel

4.0 star property
Upscale hotel with full-service spa and free valet parking

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for PHÖNIX Hotel

Reception
Sundeck
Exterior
In-room safe, desk, laptop workspace, soundproofing
Bar (on property)
Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
51702, Bergneustadt, Am Räschen 2
  • Popular LocationAggertalsperre7 min drive
  • Popular LocationMonte Mare Reichshof-Eckenhagen10 min drive
  • Popular LocationEckenhagen Monkey and Bird Park10 min drive
  • AirportDüsseldorf (DUS-Düsseldorf Intl.)75 min drive
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Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 17.0 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View | In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 24.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • Park view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Bergneustadt

PHÖNIX Hotel is located in Bergneustadt. Monte Mare Reichshof-Eckenhagen and Schemmerhausen Slope are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Gumbala Water Park and Eckenhagen Monkey and Bird Park. Dieringhausen Railway Museum and Panarbora Park are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Bergneustadt travel guideOpens in a new window

What's nearby

  • Bergisches Land Nature Park - 1 min walk
  • Aggertalsperre - 7 min drive
  • Gumbala Water Park - 8 min drive
  • Monte Mare Reichshof-Eckenhagen - 10 min drive
  • Eckenhagen Monkey and Bird Park - 10 min drive

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 48 min drive

Restaurants

  • SinThorn - 3 min drive
  • Gaststätte Rustica - 19 min walk
  • Chilis Imbiss - 16 min walk
  • China Restaurant Drachenpalast - 15 min walk
  • Clarenbach`s Cafe - 11 min walk

About this property

PHÖNIX Hotel

Upscale hotel
You can look forward to a terrace, a garden, and a playground at PHÖNIX Hotel. Treat yourself to a manicure/pedicure, a massage, or a facial at the onsite spa. The on-site Regional cuisine restaurant, Panorama Restaurant, offers lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and an elevator
  • Newspapers in the lobby, a 24-hour front desk, and a vending machine
Room features
All 58 rooms feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like separate sitting areas and bathrobes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Separate sitting areas, heating, and daily housekeeping

Languages

English, German, Polish, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per stay

Property payment types

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Does PHÖNIX Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at PHÖNIX Hotel?

As of May 14, 2024, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on May 28, 2024 start from ￥20,449, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PHÖNIX Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at PHÖNIX Hotel?

Self parking and valet parking are free at this property.

What time is check-in at PHÖNIX Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PHÖNIX Hotel?

Check-out is at 11:00 AM.

Does PHÖNIX Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is PHÖNIX Hotel located?

Situated in Bergneustadt, this spa hotel is 0.1 mi (0.1 km) from Bergisches Land Nature Park and within 3 mi (5 km) of Aggertalsperre and Lieberhausen Church. Gumbala Water Park and Eckenhagen Monkey and Bird Park are also within 6 mi (10 km).

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 100 reviews" "
Rating 8 - Good. 48 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Hans-Jörg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ilona

Traveled with partner
Liked: Amenities
Perfect hotel for relaxing. Great SPA. Wonderful view. Tasty food ❤️
Stayed 1 night in Jan 2024

10/10 Excellent

Fritz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir fühlten uns direkt zu Hause
Stayed 4 nights in Jan 2024

10/10 Excellent

Ruud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Frank

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da das Wetter am Wochenende nicht mitgespielt hat, haben wir die Saunalandschaft genossen.
Stayed 1 night in Dec 2023

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023