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Reviews of Citadines Sukhumvit 16 Bangkok

4 out of 5
Citadines Sukhumvit 16 Bangkok
38 Sukhumvit 16, Sukhumvit Road, Klongtoey, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 290 out of 608 reviews" "
Rating 8 - Good. 251 out of 608 reviews" "
Rating 6 - Okay. 56 out of 608 reviews" "
Rating 4 - Poor. 8 out of 608 reviews" "
Rating 2 - Terrible. 3 out of 608 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naty

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
good
Response from Package on Mar 2, 2024
We truly appreciate your review. From all of us at Citadines Sukhumvit 16 Bangkok, we look forward to welcoming you back again for another wonderful stay. Kind regards,

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location good coffee shops. Close to public transportation, 24 hour Foodland for restaurant and grocery
Stayed 2 nights in Jan 2024
Response from Package on Feb 8, 2024
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay.Kind regards,

10/10 Excellent

Jenny, Houston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money.
Stayed 28 nights in Jan 2024
Response from Package on Feb 8, 2024
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay.Kind regards,

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very friendly staff, clean and comfortable
Stayed 3 nights in Jan 2024
Response from Package on Feb 8, 2024
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay.Kind regards,

8/10 Good

daniel

Liked: Cleanliness, property conditions & facilities
Very nice rooms, very spacious, clean, comfortable
Stayed 2 nights in Jan 2024
Response from Package on Jan 31, 2024
We truly appreciate your review. From all of us at Citadines Sukhumvit 16 Bangkok, we look forward to welcoming you back again for another wonderful stay. Kind regards,

10/10 Excellent

mohamed, newhaven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in central Bangkok with lots of options for dining and shopping
Stayed 1 night in Nov 2023
Response from Package on Nov 19, 2023
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay.Kind regards,

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Freindly Staff & Quiet Rooms with Clean Kitchens .
Stayed 1 night in Jul 2023
Response from Nina on Jul 10, 2023
Thank you for your kind feedback and We do apologize for the inconvenience. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

Benjalux, Chicago

Liked: Cleanliness, amenities
Friendly staffs and good location!
Stayed 4 nights in Jun 2023
Response from Nina on Jul 1, 2023
Thank you for your kind feedback and We are pleased to know that you were satisfied with the location and staff. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

Jolene Joy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Nina on Jun 29, 2023
Thank you for your kind feedback and We are looking forward to welcoming you again soon.Kind Regards.

6/10 Okay

Cheryl

Liked: Cleanliness, room comfort
I liked the room style, but it had some wear and tear. The towels and some of the linens were well used. Also the pool was closed and the only compensation was to use one of the other branches pools, which was definitely inconvenient. The best thing about the hotel was its location. Also I'd recommend that the hotel gets rid of the breakfast voucher and just has the guest give their room number.
Stayed 2 nights in Jun 2023
Response from Nina on Jun 27, 2023
Thank you for your kind feedback and We do apologize for the inconvenience. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

Benjalux, Chicago

Stayed 2 nights in Jun 2023
Response from Nina on Jul 10, 2023
Thank you for your kind feedbacK. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay. Staff exceptional
Stayed 1 night in Apr 2023
Response from Nina on Apr 7, 2023
Thank you for your kind feedback and We are pleased to know that you were satisfied with the service. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

ADAM

Liked: Cleanliness, amenities, property conditions & facilities
Still a hotel I'm happy to come back to. Tee, Nina & Pum are fantastic & sorted any issues with speed & a big smile. One item wasn't strictly to do with the hotel but Tee came through for me.
Stayed 11 nights in Mar 2023
Response from Nina on Apr 6, 2023
Thank you for your kind feedback and We are pleased to know that you were satisfied with the service. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

mohamed, newhaven

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean safe hotel near to all the shopping malls and great local food
Stayed 1 night in Mar 2023
Response from Nina on Mar 10, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with location. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

mohamed, newhaven

Business traveler, Traveled with family
Liked: Cleanliness
Great place to stay in heart of Bangkok and a clean safe hotel with wonderful helpfull staff
Stayed 1 night in Mar 2023
Response from Nina on Mar 9, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with service. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

Anthony

Stayed 5 nights in Feb 2023
Response from Nina on Mar 19, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with the property. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

mohamed, newhaven

Liked: Cleanliness, amenities, property conditions & facilities
Great location in heart of Bangkok city with plenty of food options nearby a must place to eat at reasonable price is FOODLAND few meters away from citadines16 hotel
Stayed 1 night in Jan 2023
Response from TEE on Jan 27, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with location. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

Simon

Stayed 5 nights in Jan 2023
Response from Nina on Jan 17, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with location and room. We are looking forward to welcoming you again soon. Kind Regards.

8/10 Good

Sherman Wei Woon

Liked: Cleanliness, room comfort
Hotel near Terminal 21/BTS Asok
Located conveniently closed to BTS Asok and Terminal 21. It is located in a quiet neighbourhood. The room is big and equipped with a kitchenette that is well stocked with crockery and pots & pans. The room cleanliness and condition are acceptable and comfortable enough, although staying at 2nd floor, there is no view outside.
Stayed 2 nights in Dec 2022
Response from Nina on Jan 17, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with location and room. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

Keith

Stayed 1 night in Jan 2023
Response from Nina on Jan 9, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with location. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly, clean rooms, small room
Stayed 14 nights in Dec 2022
Response from Nina on Jan 7, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with service. We are looking forward to welcoming you again soon. Kind Regards.

4/10 Poor

Jay

Business traveler
Disliked: Room comfort
2 star hotel with 4 star prices. Shabby, poor.
Below average 3 star hotel with 4 star prices. Location is terrible and building has no character or views. Rooms are shabby. AC only has one setting, extremely cold. Bfast was indifferent and restaurant was staffed by an old aggressive waitress/hostess who was generally clueless and demanded coupons for each visit. This was a way below average experience and booking the hotel was a mistake.
Stayed 3 nights in Dec 2022
Response from Gift on Jan 1, 2023
Thank you for your kind feedback. We are pleased to know that you were satisfied with service. We are looking forward to welcoming you again soon. Kind Regards. Nina //DM

8/10 Good

Jen Hui

Stayed 3 nights in Dec 2022
Response from Nina on Dec 28, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with service. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

A

Liked: Cleanliness, room comfort
Great stay. Super comfortable, spacious, and clean. Well located. A/C was a bit loud but manageable.
Stayed 2 nights in Dec 2022
Response from Siriwimon. on Dec 21, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with good location. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

Axana

Response from Package on Nov 19, 2023
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay.Kind regards,

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is perfect. Everything is walkimg distance. Theres even a 24hr suoermarket 2 minutes walkimg.
Stayed 10 nights in Nov 2022
Response from Nina on Nov 30, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with good location. We are looking forward to welcoming you again soon.Kind Regards.

8/10 Good

Choo

Business traveler
Liked: Cleanliness, room comfort
Nice Hotel
Decent hotel that near Sukhumvit area with lots of food and drinking places nearby. Terminal 21 and Asok station are just under 10min of walking distant. Upon check in, i was welcome by friendly front deck lady. Explained everything in details and I was told that due to the last min of my booking all non smoking room are taken. Offer me a night in smoking level and assure me the room is not as bad as corridor. If unbearable, they will make arrange tomorrow on my request. My advice if you are really a non smoker change the room asap when available. I can feel the smoke while sleeping. Beside of this, you will have a hard time trying to turn on the TV with 2 remote control. Sometimes it show no cable or signal, till I gave up on my 2nd night. Overall, with everything they have inside the room. Can really make you feel at home. All the kitchen appliances like microwave, plate, pan, utensils and even wine opener. Your food will never get cold. Is still worth a stay, with the location, price and friendly staff will make your stay comfort.
Stayed 2 nights in Nov 2022
Response from Nina on Nov 16, 2022
Thank you for your kind feedback. We are apologizing for during stay. We are looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022
Response from Gift/GSO on Nov 15, 2022
Thank you for your kind feedback. We are apologizing for during stay. We are looking forward to welcoming you again soon. Kind Regards.

8/10 Good

Bradley

Stayed 1 night in Oct 2022

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel, area is great and safe. walking distance to Terminal 21. Fruit stands, a 24hr supermarket and 7 eleven all within a 5 minute walk. The hotel is clean. Laundry machines onsite. Roof top Pool, nice. also a small gym. Breakfast is very good also. I really enjoyed my stay.
Stayed 2 nights in Oct 2022
Response from Nina on Oct 15, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our location. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The workers are amazing
Stayed 3 nights in Sep 2022
Response from Nina on Oct 7, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our service. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

adam richard

Liked: Cleanliness, amenities, property conditions & facilities
Very impressed with the friendly staff, especially the lovely reception lady who couldn't do enough for me.
Stayed 10 nights in Sep 2022
Response from Nina on Sep 25, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our service. We are looking forward to welcome you again soon.Kind Regards.

8/10 Good

mark

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel but it's starting to show wear and tear in some areas and my floor reeked of cigarette smoke. This hotel is still an excellent value for the money, love the little pool, the gym and the kitchenette. Room was still in good shape and was clean. Foodland supermarket is close by, and taxis and ride shares were readily available.
Stayed 1 night in Sep 2022
Response from Nina on Sep 22, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon. Kind Regards.

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s the workers of Citadines 16 who made our stay meaningful and memorable. Special mention to Te and Nina of front desk :)
Stayed 5 nights in Sep 2022
Response from Nina on Oct 11, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our service. We are looking forward to welcoming you again soon.Kind Regards.

10/10 Excellent

mohamed, newhaven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel very quite soi and wonderful friendly staff
Stayed 1 night in Sep 2022
Response from Nina on Sep 16, 2022
Dear Mohamed,Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon. Kind Regards.

10/10 Excellent

mohamed, newhaven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean apart hotel very safe and friendly staff
Stayed 1 night in Sep 2022
Response from Nina on Oct 16, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our service. We are looking forward to welcoming you again soon. Kind Regards.

6/10 Okay

Kamlesh

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Nina on Aug 7, 2022
Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. We are looking forward to welcome you again soon. Best Regards.

8/10 Good

Kok Cristal Su

Traveled with family
Liked: Cleanliness, amenities
Room space very good. We have an extra bed still able to walk around in the room. A bit run down.
Stayed 4 nights in Jul 2022
Response from Nina on Jul 29, 2022
Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. We are looking forward to welcome you again soon. Kind Regards.

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice place to stay, safe and convenient to all other fun locations
Stayed 11 nights in Jul 2022
Response from Nina on Jul 28, 2022
Dear Allan, Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon. Kind Regards.

8/10 Good

Keng Hiang

Traveled with family
Liked: Cleanliness, amenities
Condition of the property is average. Things like cabinet hinges are falling apart. Pool is very small. Pool and gym only allows 1 guest at a time but I don’t think it is enforced. I wouldn’t rate this a 4 star hotel, it’s at best 3.5 star.
Stayed 4 nights in Jul 2022
Response from Nina on Jul 18, 2022
Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. We are looking forward to welcome you again soon. Kind Regards

8/10 Good

Li hwa

Liked: Cleanliness, room comfort
Location is very good . Just 10 minutes walk to Asok BTS station . Room was spacious and clean.
Stayed 4 nights in Jun 2022
Response from Nina on Jul 8, 2022
Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon. Kind Regards.

10/10 Excellent

mohamed, newhaven

Liked: Cleanliness
Great hotel near shopping malls very friendly staff and safe with parking
Stayed 2 nights in Jun 2022
Response from Nina on Jun 23, 2022
Thank you very much for your rating, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay. Kind Regards,

8/10 Good

John

Liked: Room comfort
Stayed 1 night in May 2022
Response from Jaruphan Y. on May 20, 2022
Thank you very much for your rating, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay. Kind Regards,

10/10 Excellent

mohamed, newhaven

Liked: Cleanliness
Great hotel and large clean rooms with Kitchenette and all utensils provided
Stayed 1 night in Mar 2022
Response from Jaruphan Y. on Mar 31, 2022
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay. Kind Regards,

10/10 Excellent

mohamed, newhaven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice units and with all amenities and very clean my only concern is the windows are locked so there’s no fresh air to the rooms something the management can consider especially we ar3 told to keep windows open in this pandemic.
Stayed 1 night in Mar 2022
Response from Jaruphan Y. on Mar 30, 2022
Thank you for taking the time to share your recent experience with us. We are looking forward to welcoming you back to Citadines Sukhumvit 16 Bangkok on your next trip to Bangkok.  Kind Regards.

10/10 Excellent

Antony

Liked: Cleanliness, room comfort
NIce Place
Nice Hotel-Apartment very good located
Stayed 3 nights in Mar 2022
Response from May on Mar 10, 2022
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay. Kind Regards,

10/10 Excellent

Semih

Liked: Amenities, property conditions & facilities
It was the most pleasant experience ive ever had
Stayed 16 nights in Nov 2021
Response from Jaruphan Y. on Dec 6, 2021
Thank you for taking the time to share your recent experience with us. We are looking forward to welcoming you back to Citadines Sukhumvit 16 Bangkok on your next trip to Bangkok.  Kind Regards.

10/10 Excellent

ian

Traveled with family
Liked: Cleanliness, room comfort
Good hotel
I stayed there for a short time when I left a asq hotel and was very impressed with the Room and staff
Stayed 4 nights in Mar 2021
Response from Jaruphan Y. on Mar 14, 2021
Thank you very much for your review, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay. Kind Regards,

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020
Response from May on Mar 10, 2020
Dear Value Guest, Thank you very much for your rating, we very much appreciate. We look forward to welcoming you back to Citadines Sukhumvit 16 Bangkok for another memorable stay. Kind Regards, Guest Service Supervisor

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air con is a bit noisy and the hot water shower not be responsive. Hope they can check.
Stayed 2 nights in Feb 2020
Response from May on Feb 10, 2020
Dear Guest, Thank you very much for your kind feedback. Kindly provide us for more details such as room number and period of your stay. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. We are looking forward to welcome you again soon. Kind Regards. May|Guest Service Supervisor