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Reviews of Hyatt Regency Atlanta Downtown

4 out of 5
Hyatt Regency Atlanta Downtown
265 Peachtree St NE, Atlanta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 3065 out of 5487 reviews" "
Rating 8 - Good. 1240 out of 5487 reviews" "
Rating 6 - Okay. 557 out of 5487 reviews" "
Rating 4 - Poor. 319 out of 5487 reviews" "
Rating 2 - Terrible. 306 out of 5487 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kyla

Traveled with partner
Liked: Amenities, property conditions & facilities
housekeeping didn’t come to my room for two days, the charges the hotel accumulates is ridiculous and not really worth it. the hotel looks nice but the service overall was average
Stayed 5 nights in May 2024
Response from Guest Services Manager on May 29, 2024
We’re so sorry to hear your parking experience was not up to our standards of guest care. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

8/10 Good

elena

Business traveler
Liked: Cleanliness, property conditions & facilities
as expected.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 29, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

8/10 Good

Blessing

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Wilfredo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services Manager on May 29, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

LAURE

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services Manager on May 29, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Samaria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Elevators trash
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
We’re so sorry to hear you were not completely satisfied with your stay. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For most part it was clean. It was unique. Staff was friendly. Rooms could use some upgrades. All said and done I would recommend to friends and family
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks Roger. We're so glad you enjoyed your stay, and that our terrific team could make your visit just right. We hope you'll come back and stay with us again soon.

8/10 Good

isabel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was perfect
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much! We hope you'll come back again!

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hospitality was great and it was clean elegant spot.
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're glad you enjoyed your room and stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

licia

Liked: Cleanliness, property conditions & facilities
Staff is TOP TIER!!
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay, and that our terrific team could make your visit just right. We hope you'll come back and stay with us again soon.

6/10 Okay

Candie

Liked: Cleanliness
Upon arriving we were told that the parking garage was full and we need to park in a public parking area around the corner and down 1 block. I didn’t even think it was an option that the parking garage would be full. Finally we get checked In which was fine, but we were never told at booking or check-in that the pool was closed for maintenance. Had I known, I would not have booked here. Finally, there are a few restaurants in walking distance, however the streets are flooded with homeless people and felt unsafe at times. Overall the facility was very clean and the staff was friendly enough.
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
We’re so sorry to hear you were not completely satisfied with your stay. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

8/10 Good

Gerald

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

chadd

Loved the lights under the bed!
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks Chadd! We're so glad you enjoyed the little touches in our guestrooms! Please come back again soon!

4/10 Poor

Leah Anne

Traveled with partner
Disliked: Cleanliness, amenities
Our room was not cleaned even after requesting for it during the 3rd day of our stay so we had to request for extra towels. The room had very dirty carpet flooring. The layout of the room was awkward. We are always unsure whenever we contact guest services if we will be attended to or if we need to go downstairs for help. We tried Hyatt thinking that we are upgrading our hotel stay for this trip by getting a more expensive accommodation but we definitely had a much better experience staying at Omni when we went to ATL before.
Stayed 4 nights in May 2024
Response from Guest Services Manager on May 28, 2024
We’re so sorry to hear your room and stay were not up to our standards of guest care. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Jeffrey, Granite Bay

Liked: Cleanliness, property conditions & facilities
Simple and clean. Good dining choices
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much Jeffrey! We're so glad you enjoyed and hope you'll come back again!

6/10 Okay

Vernita

Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 4 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thank you for being our guest! Please come back again soon!

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

RONALD

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful gym. Breakfast very good.
Stayed 4 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks Ronald! We're so glad you enjoyed our fitness center and our breakfast. We hope to see you again, soon!

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very walkable for events at Central Park. There’s also a lot of options of places to eat and drink around the hotel if you are interested. Only thing I’m never into is the mandatory $50 valet parking, but there is a self parking garage not too far from the hotel. That’s just not my thing. Especially when there are other options that provide self-parking that’s much less expensive.
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Pretty

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay, and that our terrific team could make your visit just right. We hope you'll come back and stay with us again soon.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and professional staff.
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay, and that our terrific team could make your visit just right. We hope you'll come back and stay with us again soon.

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean.
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're glad you enjoyed your room and stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Amer

Liked: Cleanliness, property conditions & facilities
There for a meeting, excellent location
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on May 28, 2024
We're so glad you enjoyed your stay for your meeting. We hope you'll come back again, soon!

8/10 Good

Dirk, greenville

Liked: Cleanliness, amenities, property conditions & facilities
Best feature was being connected to Marta station for easy commute to concert and downtown attractions. $55 for parking was a little steep 👎
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks Dirk! We're so glad you were able to use MARTA. It's a great way to get to and from the airport and around town. We hope to see you again, soon!

4/10 Poor

Brigitte

Traveled with group
Liked: Cleanliness
Very disappointed in our experience at the Hyatt Regency. Check in was at 4 p.m. There were no valet attendants at 4:00 p.m. due to no show attendants for their shifts, there was a convention and a concert that night. We couldn't check in to be on time at hotel to be on time for the concert. All of the cars were stuck in line waiting for valet so couldn't get out. Waited about 30 mins. We decided to drive to concert venue so paid for parking at the venue and valet parking when we checked in at Hotel after 11:00 p.m. Check in was not good either. Waited in line since there were not a lot workers at the front desk to check us in.. When finally checked in. I was handed my room keys. Go to the room and couldn't get in the room. Went back to front desk so the lady could tell me that she found out that the room was being cleaned and not ready (this is now 11:30 p.m.). The lady continued to tell me that it is first come first serve for getting a room even though I booked over 2 months again. I couldn't even check in at 4:00 p.m. so we could have our room and walk to concert. Was sent back to a new floor with new keys. This was the worst and I will not go back. I would like to get my money back on the valet as I had to pay for valet of $55 and parking at the venue for $60. That was a very expensive night.
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
We’re so sorry to hear your experience with us was not up to our standards of guest care. Please reach out to us directly if you’d like to speak to a manager about any part of your stay. We hope you’ll accept our apologies.

10/10 Excellent

LaDonna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was wonderful!
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much! Please come back again.

8/10 Good

Victoria

Traveled with partner
Liked: Amenities
45 to enter hotel, 2 people checking in understaff, room wasn’t the cleanest and small bathroom
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
We’re so sorry to hear your room and stay were not up to our standards of guest care. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very nice
Stayed 1 night in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much Kendra! Please come back again!

10/10 Excellent

Lenese A

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay here the staff was nice and the room was clean. The hotel seems to be on a main street so walking to dining, bank, CVS and a nice breakfast spot across the street was a breeze. I definitely would stay again
Stayed 3 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay, and that our terrific team could make your visit just right. We hope you'll come back and stay with us again soon.

8/10 Good

Luisa

Liked: Cleanliness, property conditions & facilities
Down town not that safe be aware
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 28, 2024
We’re so sorry to hear you were not completely satisfied with your stay. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Luther, Pickerington

Traveled with family
Liked: Cleanliness, property conditions & facilities
We really enjoyed ourselves
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much Luther! We're so glad to hear. Please come back again, soon!

6/10 Okay

Paula

Liked: Cleanliness
Disliked: Property conditions & facilities
VERY outdated hotel. The rooms were more modern, but the balcony and lobby of the hotel is concrete leftover from the 70's. Staff was friendly. The location was within walking distance to a good amount of sites. Other locations we used Uber.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager on May 28, 2024
Paula, we’re so sorry to hear you were not completely satisfied with your recent stay. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Jeremiah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 28, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Brian, Chicago

Stayed 1 night in May 2024
Response from Guest Services Manager on May 15, 2024
Thanks Brian, please come back again!

10/10 Excellent

Chelsea, Lutz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENT and beautiful hotel! Very elegant and upscale.
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on May 15, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a bit disappointed when I arrived very late at night and there was no parking
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 15, 2024
We’re so sorry to hear your parking experience was not up to our standards of guest care. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Kevin

Stayed 1 night in May 2024
Response from Guest Services Manager on May 15, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely nice place! Great food and activities around this wonderful hotel! Highly recommend!
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 15, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Aki, Bellevue

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 15, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

eulica

Stayed 1 night in May 2024
Response from Guest Services Manager on May 29, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 15, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Alvaro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, staff was friendly, the room was clean. I would stay here again and recommend it to my family.
Stayed 4 nights in May 2024
Response from Guest Services Manager on May 7, 2024
Thanks so much! We're so glad you enjoyed your room and stay. And please do tell your family, we'd love to have them as our guests!

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, huge hotel. I was aggravated about the parking but found a near convenient parking lot. I also wish there was a microwave in my room.
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 7, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services Manager on May 7, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

marvin

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 6, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

6/10 Okay

Michael

Traveled with partner
Liked: Property conditions & facilities
We weren’t happy with not enough space for parking or valet. And limited help with check in for such a busy hotel,
Stayed 1 night in May 2024
Response from Guest Services Manager on May 7, 2024
We’re so sorry to hear you were not completely satisfied with your stay. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

6/10 Okay

Bradie

Traveled with family
Your only parking options were valet or walk half a block around the corner to a overnight parking garage that cost $20 bucks for a hotel that cost that much to stay in that is just ridiculous!
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 6, 2024
We’re so sorry to hear you were not completely satisfied with your stay. Please reach out to us directly if you’d like to speak to a manager. We hope you’ll accept our apologies.

10/10 Excellent

Volana

Traveled with family
Balcony
Stayed 1 night in May 2024
Response from Guest Services Manager on May 6, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 6, 2024
Thanks so much for being our guest. We're so glad you enjoyed your stay. We hope you'll come back and stay with us again soon.