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Reviews of Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 721 reviews" "
Rating 8 - Good. 190 out of 721 reviews" "
Rating 6 - Okay. 78 out of 721 reviews" "
Rating 4 - Poor. 36 out of 721 reviews" "
Rating 2 - Terrible. 17 out of 721 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Arash, sammamish

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely not a 4 star hotel ,we got inches of window on the ground and they call it canal view! very bad bathroom & towels .no refrigerator in the room & lot of noise. we also got some kind of red stain on our clean sheet , if they let me i will add photos !
Stayed 3 nights in May 2024

8/10 Good

Christopher, Crawley

Business traveler
Liked: Amenities
Lovely hotel, centrally located. Close to local train station 5 mins walk. Nespresso coffee machine in room along with tea and creamer powder. Onsite mini shop service Starbucks coffee out of a machine. Good selection of restaurants close by. Avoid the £44 for breakfast the same breakfast the will offer you for £19 on arrival. But better selection of lovely breakfast places close by
Stayed 1 night in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Christopher,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam.It is wonderful to read you enjoyed our room and hotel amenities as well as our prime location.We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and convenient location
Stayed 3 nights in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Jennifer,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We are pleased to offer such a unique location to our valuable guests.Thank you for your feedback, we do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendly and informal atmosphere. The hotel had good facilities and staff were very helpful. Great location.
Stayed 6 nights in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Diane,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam. How amazing is to understand that you enjoyed our prime location.It is also wonderful to read you enjoyed your stay with us. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them.Warm regards,Rob HemmesGeneral Manager

8/10 Good

M

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location was great but the hotel looks dated.
Stayed 3 nights in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our location to be convenient for exploring Amsterdam. However, we are sorry to hear that you were disappointed with the décor of our hotel. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future!Warm regards,Rob HemmesGeneral Manager

8/10 Good

Antony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and renovated within the past few years, so well designed and new. Great breakfast space. Easy checkin and checkout and helpful friendly checkin staff. Would have scored 5 stars but the room servicing is odd. We were not told at checkin that rooms are only serviced every three days for “environmental reasons”. We are very familiar and agree with not replacing towels every day, but I would expect rooms to be cleaned/ glasses cleaned/coffee replaced at this standard of hotel. Guests can request daily room servicing but despite us requesting this, it did not happen. On the positive, if we called housekeeping to request anything, they did bring it immediately. I still would definitely recommend this hotel for all of the other positive reasons.
Stayed 3 nights in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Antony, We are proud to offer such a unique location and comfortable interior to all our valued guests. We are also pleased to read that you felt our staff were very helpful. In our efforts to be more sustainable, we provide housekeeping the day after every third night of your stay. We would like to apologize if this was not clear in our communications and for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our services. Thank you so much for bringing this to my attention.Thank you for choosing Eden Hotel, and hope that you will allow us the pleasure of welcoming you back again soon.Sincerely,Rob HemmesGeneral Manager

10/10 Excellent

Elizabeth, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Elizabeth,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Vinca

Traveled with partner
Liked: Staff & service, property conditions & facilities
We loved our executive corner room, which was large and tastefully decorated. Staff was friendly and attentive. I had 3 issues: 1. The cleaning was never done timely. Day 1 they were in our room at 4:30pm when we needed a break after touristing all day. Day 2 they never showed even though requeste for daily service upon arrival. We had to call and be in room with cleaners again at 5pm. 2. The toilet paper is simply odd and cheap. 3. No fridge in room was very inconvenient especially at the executive level. We had to mess around with ice twice a day to keep our caviar being transported for an event cold. A bit absurd. Put back the fridges.
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Vinca,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We also glad you enjoyed the room decor and it's space.However, we do apologize for the inconvenience you felt with housekeeping timing and specially with the lack of fridge in the room. We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to welcome you back in the near future for an improved stay, Sincerely, Rob HemmesGeneral Manager

8/10 Good

Tae Hee

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Tae Hee,Thank you for staying with us. We are glad to hear that overall, your experience was positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

CHARLOTTE

Traveled with group
We loved the area, very easy to walk the canals, but also hop on a tram if going a bit further.
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Dear Charlotte,Thank you for taking the time to write a detailed and positive review of your experience at Eden Hotel Amsterdam.We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Yariv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Yariv, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon! Warm regards,Rob HemmesGeneral Manager

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 entrances, easy walk to trans, many dinner options close by
Stayed 2 nights in May 2024
Response from Rob Hemmes - General Manager on May 14, 2024
Dear Catherine,Thank you for your positive review! We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in city center. Staff was friendly and helpful, and room was very clean.
Stayed 5 nights in May 2024
Response from General Manager on May 11, 2024
Dear Jennifer, Thank you for sharing your experiences with the Eden Hotel Amsterdam,We are proud to offer such a unique location to all our valued guests. We are also pleased to read that you felt our staff were very helpful and friendly.Thank you once again for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near popular sites, good selection of walkable restaurants. Joseph the front desk MGR was most helpful with random questions and useful information.
Stayed 4 nights in May 2024

8/10 Good

Eileen, Forest Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent; always available & helpful especially with dinner reservations. Rooms are clean but small & bathrooms lack shelving; we managed; bed is comfy. Great location. Overall a wonderful stay
Stayed 6 nights in May 2024
Response from General Manager on May 11, 2024
Dear Eileen, Thank you for taking the time to write such a detailed and positive review of your experience at Eden Hotel Amsterdam. We are delighted to hear that you had a great stay with us, and that our team was able to provide you with exceptional service and comfort during your visit.We value your comments regarding the room and the cleanliness. We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great property with many amenities and staff who genuinely seem to care.
Stayed 3 nights in May 2024
Response from General Manager on May 11, 2024
Dear Daniel,Thank you so much for sharing your feedback of your stay at. It is wonderful to read you enjoyed your stay with us.We are glad to hear that overall your experience was so positive and thank you for mentioning our team!We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Danielle, Newport Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay at the Eden hotel. Convenient and very walkable area, tons of food options. Our room was very comfortable and very clean and modern with character. Staff was also very friendly and helpful, and accommodated us when we wanted to change rooms due to location. Would highly recommend and would stay again if I visit Amsterdam.
Stayed 3 nights in May 2024
Response from General Manager on May 11, 2024
Dear Danielle, Thank you for taking the time to write such a detailed and positive review of your experience at Eden Hotel Amsterdam. We are delighted to hear that you had a great stay with us, and that our team was able to provide you with exceptional service and comfort during your visit.We're especially thrilled that you enjoyed our prime location and the quality of our amenities.We always strive to make our guests feel at home and we're so glad that you felt the same way. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Walked everywhere. Excellent local restaurants
Stayed 2 nights in May 2024
Response from General Manager on May 11, 2024
Dear Brian, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay.We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was central
Stayed 2 nights in May 2024
Response from Rob Hemmes General Manager on May 10, 2024
Dear Ron,Thank you for staying with us. We are glad to hear that overall, your experience was so positive.It is great to know that you found our location convenient for your stay.We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a self serve hotel. Great location, clean rooms, but no maid service until after the third night unless requested. Took us four requests just to get extra towels. But, overall a good property. Would stay again.
Stayed 3 nights in May 2024
Response from Rob Hemmes General Manager on May 10, 2024
Dear Christopher, Thank you for staying with us. We are glad to hear that overall, your experience was so positive.It is great to know that you found our location convenient for your stay and we are are thrilled to hear that you enjoyed our rooms.However, we apologise for any confusion surrounding our Eco-Friendlier approach regarding the housekeeping service and any inconvenience it may have caused you. It was a pleasure to welcome you and we already look forward to host you again during your next stay. Warm regards,

10/10 Excellent

Erica

Traveled with partner
Liked: Amenities
Canal view was amazing! We felt close to all areas. Plenty of places to rent bikes but also walkable to many hot spots
Stayed 3 nights in May 2024
Response from General Manager on May 11, 2024
Dear Erica, Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also enjoyed the view to the canal. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with this accommodation find
Stayed 3 nights in May 2024
Response from Rob Hemmes General Manager on May 10, 2024
Dear Dana,We are incredibly grateful for your 5-star review of your experience at Eden Hotel Amsterdam.I am thrilled that you found our hotel to be a fantastic choice for your stay.It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,

4/10 Poor

Bobby

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleaning for 3 days, very noisy rooms and old and dirty property
Stayed 4 nights in May 2024
Response from General Manager on May 10, 2024
Dear Bobby, Thank you for taking the time to share your experience with regards to your recent stay at the Eden Hotel Amsterdam.We do apologize for the inconvenience you had with the noise. As part of our commitment to sustainability, we offer housekeeping the day after every third night of your stay. However, if you would prefer daily room cleaning, you can indicate this preference during online check-in or at any time during your stay without any additional charges. We apologise for any confusion surrounding this and any inconvenience it may have caused you. We take all feedback seriously and will use it to improve our guest experience.Sincerely,Rob Hemmes, General Manager

6/10 Okay

Edward

Traveled with partner
Liked: Cleanliness
Location was good. But for the cost, I expected more. The bathroom never really dried after a shower. It was always damped. The staff was ok..nothing special. We spnd the extra for a canal view..but not sure I would again. All in all...if there is no other option..would do this again...but would definitely be a last resort kinda situation
Stayed 5 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Edward,Thank you for taking the time to share your feedback with us, we are glad to know you enjoyed our prime location. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Eden Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate you sharing your concerns regarding the bathroom and cost, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Rob Hemmes

4/10 Poor

Celina

Traveled with family
Disliked: Staff & service, amenities
The location is the best thing about this property. The hotel room ( superior twins ) was small. The bedding had some hairs on it when we checked in. The shower drain was draining slowly so the water from the shower overflowed into the rest of the bathroom causing it to flood and making it impossible to use the bathroom to get ready or for the other person to shower or get ready! The design of the shower is that’s it’s all the same floor! A technician came over and fixed it after our first shower so that was great! Also poor design with frosted but essentially see through glass shower “wall” that makes it so you can see the outline of whoever is in the shower! Basically not private at all. The design of the rooms leaves much to be desired. Also, we stayed four nights but their policy is to clean on the third night. By then trash was overflowing, bathroom was pretty dirty. Had to call to make sure they would clean. Would have been better after the second night. After the “cleaning” staff only left one hand towel and one bath towel when there’s two of us needing to shower. Hand towel was ripped! once the room was cleaned, I realized I was missing a bag of snacks I had left there during the day. I’m not terribly upset but just makes me feel I can’t trust the cleaning staff there. If they took a bag of almonds, what else could they have taken that I haven’t even noticed yet? We shall see. Overall not great. Too many issues. Would not stay again.
Stayed 4 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Celina, Thank you very much for your detailed explanation about your recent stay in the hotel. We are sorry to hear that we were not able to meet your expectations. It is very unfortunate to read the missed opportunities.At the Eden Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We are highly interested in your feedback. As such, I have included our Guest Relations Supervisor in our correspondence to facilitate further discussion on this matter. Despite our attempts to reach you by phone, we have been unable to establish contact, prompting us to resort to email communication. We remain hopeful for an opportunity to connect and address your concerns comprehensively. Once again, thank you for bringing this matter to our attention.Warm regards,Rob Hemmes

2/10 Terrible

Randy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were given room 494. The room was very nice but we could hear people on the street until 4 in the morning. They were loud and drunk and it was continuous until 4. The next morning they moved us across the hallway to a very quiet room. So initial service sucked because she put us in a crappy room, but the next day they were great
Stayed 3 nights in May 2024

10/10 Excellent

Michel, Rockland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located. Three minute walk to Rembrandtplein with restaurants. Fifteen from Dam Square with the Royal Palace, Madame Tussaud Museum and shopping. Central train station is a 23 minute walk or 7 minutes on tram. Canal in front of hotel and access by the back to Floating Flower Market.
Stayed 4 nights in Apr 2024

8/10 Good

Letty

Everything is good, easy to catch transportation, restaurants etc
Stayed 6 nights in Apr 2024
Response from Rob Hemmes General Manager on May 4, 2024
Dear Letty,Thank you for sharing your great experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are thrilled to hear that you enjoyed every aspect of your stay with us. We are delighted that our prime location in Amsterdam was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Rachel Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Eden Hotel excelled our expectations. I had emailed ahead and they were extremely helpful. The beds are very comfortable and the rooms lovely and clean. Breakfast was super with lots of varieties for all tastes. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Rob Hemmes General Manager on May 3, 2024
Dear Rachel Ann,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam. I am thrilled that you found our hotel to be a fantastic choice for your stay in Amsterdam, and that you enjoyed the high level of service and care provided by our team members and also our breakfast offerings. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Lionel S

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Rob Hemmes General Manager on May 2, 2024
Dear Lionel,We are incredibly grateful for your kind 5-star review of your experience at Eden Hotel Amsterdam. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast that was provided and staff were very friendly. Also having a little shop inside the hotel was perfedt for those quick convenient needs
Stayed 2 nights in Apr 2024
Response from Rob Hemmes General Manager on May 1, 2024
Dear Caleb,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam. I am thrilled that you found our hotel to be a fantastic choice for your stay in Amsterdam, our breakfast offerings and that you enjoyed the high level of service and care provided by our team members. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rob Hemmes General Manager on May 2, 2024
Dear Stephanie,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Ronda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The amenities were wonderful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in an excellent location and had several eco-friendly features I liked, including no maid visits for three days if you choose, low flush toilets, electrical outlets and lights that only work with your card key, all sorts of things. The staff were friendly and helpful, the rooms were compact but provided everything you needed. Fully recommend.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Ronda,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam.I am thrilled that you found our hotel to be a fantastic choice for your stay in Amsterdam, and that you enjoyed our prime locations and our offerings regarding the amenities. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob Hemmes

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in Amsterdam city centre. Easy to alk around and there was a tram stop 3 minutes away
Stayed 4 nights in Apr 2024
Response from Rob Hemmes - General Manager on Apr 28, 2024
Dear Adrian,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Meenal

Traveled with group
Liked: Cleanliness
I had the smallest bathroom possible on the 1st day which they switched me to a bigger room the next day when i complained. But i had booked this hotel looking at the pictures and paid more for the bigger room. I told the staff abt this but they did nothing. Basically, i was charged the same amount for all nights even though my 1st night wasn't spent in the room i paid more for
Stayed 3 nights in Apr 2024
Response from Rob Hemmes - General Manager on Apr 29, 2024
Dear Meenal,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. My sincere apologies that the quality of service did not meet your expectations. We take all feedback seriously and will use it to improve our guest experience.Thank you for staying with us. We hope to welcome you back in the near future.Best regards,Rob HemmesGeneral Manager

4/10 Poor

Ligia

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price of the property is a rip off. My hotel room was very worn out, small, old, and smelly. It was nothing similar to the higher scale pictures advertised in Expedia. When i complained to the front desk they told me that all the rooms with canal view are old. It was very disappointing as i paid an expensive price for the room. It felt i was in a hostel. Be aware that you have the option to have a renovated room but it wont have a canal view. The staff was very polite. I won't be going back to that hotel.
Stayed 2 nights in Apr 2024
Response from Rob Hemmes General Manager on Apr 27, 2024
Dear Ligia,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our guest service. However, I am sorry to hear that you were disappointed with the décor of your room. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future with a refreshed room décor!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Subrata

Stayed 7 nights in Apr 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Subrata,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

6/10 Okay

Joseph

Stayed 4 nights in Apr 2024
Response from Rob Hemmes General Manager on May 16, 2024
Dear Joseph,Thank you kindly for sharing your experiences with the Eden Hotel Amsterdam. It was a pleasure to welcome you and we already look forward to host you again during your next stay. Warm regards,Rob HemmesGeneral Manager

6/10 Okay

DIANE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a very good location, all staff we saw were very friendly. On the downside we were a bit dissappointed that during the three nights we stayed we had no house keeping in the room, there were peanuts under the chair from previous guests, no daily towel change, no clean cups or replenishing of supplies for the coffee machine and the window wouldn't shut properly. Given the price we expected a bit more. All said it was a comfortable stay.
Stayed 3 nights in Apr 2024
Response from Rob Hemmes General Manager on Apr 23, 2024
Dear Diane,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them. We do apologize for the inconvenience you had with the cleanliness in your room during your stay. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager

8/10 Good

lauren

Liked: Cleanliness, staff & service, amenities
It’s a little tired. The rooms and hallways need some work.
Stayed 2 nights in Apr 2024
Response from Psi on Apr 22, 2024
Dear Lauren,Thank you for taking the time to share you feedback. We are so glad you enjoyed the most of your stay with us. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rob Hemmes - General Manager on Apr 20, 2024
Dear Colin,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

susan

Traveled with group
Liked: Amenities
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
Stayed 2 nights in Apr 2024
Response from Rob Hemmes General Manager on Apr 17, 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff with comfortable rooms and a good central location.
Stayed 7 nights in Apr 2024
Response from Rob Hemmes General Manager on Apr 16, 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes

10/10 Excellent

Vladislav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Stayed 7 nights in Mar 2024
Response from Rob Hemmes - General Manager on Apr 10, 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager

10/10 Excellent

vanilla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transportion, restaurants and late night food. Highend shopping in walking distance as well as Redlight district. I'm a walker so the place was perfect for me.
Stayed 2 nights in Apr 2024
Response from Rob Hemmes - General Manager on Apr 22, 2024
Dear Vanilla,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Catherine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Stayed 1 night in Apr 2024
Response from Rob Hemmes on Apr 9, 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Darlinda Jean

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Stayed 6 nights in Mar 2024
Response from Rob Hemmes on Apr 9, 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager