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This was a quick overnight trip. Upon our arrival the hotel concierge was friendly and made our check in very smooth. The room was clean and the bed comfortable. Did hear some road noise. I would stay there again.
It was a little frustrating when selecting a room to be forced to pick a higher priced room with unlimited snacks because it was the only one with 2queen beds. But the front desk adjusted the rate when we checked in.
Juliann
Stayed 1 night in May 2024
6/10 Okay
Mayank, Roselle Park
May 11, 2024
Liked: Cleanliness
Mayank
Stayed 1 night in May 2024
2/10 Terrible
Jorge
May 11, 2024
Disliked: Cleanliness
My room witha view was a room with a view to a ventilation units,very very load unit.
Justin, We're sorry we didn't perform on a higher scale. let me know if you have any comments you would like to share and I'll do my best to address off line.
10/10 Excellent
Deitra
May 6, 2024
Liked: Property conditions & facilities
Deitra
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Deitra,Thank you for the confidence in our service and hotel. See you soon.
Location was great for my needs in the Troy area. Breakfast could be better.
Kenneth
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Kenneth,We're alway happy to hear feedback. Breakfast is modesly priced and fresh each morning. There are many different options but if you want to suggest others, we're happy to listen and pass along to Hilton to change/update the standard. We appreciate your patronage.
Overall great hotel. The paid breakfast buffet was nice and had very friendly staff.
Jodi
Stayed 1 night in Mar 2024
Response from General Manager on Apr 13, 2024
Jodi,Thank you. I'll pass along the comments. Breakfast is freshly made each morning, by a chef who has been with us for 10+ years. A great associate who cares about quality.
10/10 Excellent
Moriah
Mar 23, 2024
Moriah
Stayed 1 night in Mar 2024
Response from General Manager on Apr 13, 2024
Moriah,Thank you for the wonderful rating. We appreciate your business and hope to see you again soon
Noise from the road was really loud. Could not get to sleep.
Also, the chicken that was on my flatbread was grissly.
The location of the hotel convenient for the event at RPI, but I may not stay there again due to these issues.
Jonathan
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Jonathan,We appreciate your business and hope to see you again, despite the traffic. I hope you addressed your flatbread concerns with the restaurant staff. They would have assisted with a replacement item. Thanks, and I'll pass along your comments
Erika,We appreciate your score and it will be reviewed with our operations team!
8/10 Good
John
Mar 9, 2024
John
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on Apr 13, 2024
John,Thank you! See you again soon.
8/10 Good
Laura
Traveled with family and small children
Mar 3, 2024
Liked: Cleanliness, staff & service
I used expedia to reserve the room.. got to the hotel and they did not have my reservation (I showed them the one I had made). They reserved a different room for me and charged me $25 more for the room.. except for getting the room, the room was nice, the pool and pool area for the kids was cold, but the staff were all amazingly nice.
Laura
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Laura,We're sorry your Expedia reservation did not make it over to the hotel system. I hope you were able to rectify it with Expedia. The pool is a great option for the kids and thank you for recognizing the staff. They do a wonderful job!
L Iced,Thank you for staying with us. The team looks forward to seeing you again, soon.
8/10 Good
Robert, Milton
Mar 1, 2024
Liked: Property conditions & facilities
Not a lot close to hotel for dining.
Robert
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Robert,Thank you for staying with us. The Recovery Sports Grille is attached directly to the hotel which offers some great fast casual dining with multiple sport programming on the 40 tv.s. Other restuarant options are located a few minutes away.
6/10 Okay
Susan
Feb 25, 2024
Susan
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Apr 13, 2024
Susan,Thank you for your for staying with us. Please keep us in mind when you travel back to the area.
I liked the young lady when I first checked in. She was very nice to me and my wife.
Devine
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Devine,Ari was the young lady. Thank you for recognizing one of our team members. It always matters and we review comments, good and bad, with the team to help celebrate and reivew opportunities.
I would have given it a 5 star rating, however, there were kids running up and down the hallway all night and screaming. Made it a little difficult to sleep. The hotel itself was nice.
Karen
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 9, 2024
Karen,So sorry about the kids and the affect they had on your stay. We do promote a quite time after 10:00pm. For the future, a quick call to the desk in most cases can assist with the behavior. We appreciate your business and hope to see you in the future
I was traveling for work my only complaint was that they barely re-fill the dispensers between each guest so I was only able to get 1-2 pumps of lotion, soap, etc to avoid that bring your own… and don’t let the sports bar fool you 1 drink was $18 henny and cranberry also my wings were 2 out of 10 they gave rubbery and under cooked
Torian
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Torian, Thank you for the feedback. The new amenity program is a great way to save on waste but our team should have recognized the levels. I'll be sure to address the group to focus on the small things.
Room was clean and comfortable. Front desk staff was professional and helpful. I enjoyed the breakfast. I liked that the hotel had excellent security and a room safe. I would stay at this hotel again when in the area and would highly recommend it for others!
Joseph
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Joseph,Thank you for your comments. We appreciate your business and look forward to a return trip.