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Reviews of Han She Hotel

3 out of 5
Han She Hotel
4F No 68 Chengdu Road, Taipei

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 468 reviews" "
Rating 8 - Good. 204 out of 468 reviews" "
Rating 6 - Okay. 145 out of 468 reviews" "
Rating 4 - Poor. 36 out of 468 reviews" "
Rating 2 - Terrible. 26 out of 468 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Altoon, Brooklyn

Traveled with partner
So so. . .you get what you pay for. Location near lots of things.
Stayed 1 night in May 2024

4/10 Poor

Grace

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very run-down. Halls and room smelled heavily of smoke even though there’s supposed to be no smoking. Rooms smell humid and musty. Mold all over the bathroom that didn’t have a shower curtain and the door didn’t close. There’s no safety lock for the doors. The bed is extremely uncomfortable. Each person gets one pillow and one small bath towel and nothing more. Oh, and did I mention, THERE WAS A COCKROACH IN MY BED
Stayed 5 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Travelers protect yourself
Hotel staff are friendly, only to cover up their inconsistent room conditions. I made a full price reservation under the impression I would receive two queen beds as advertised at booking, as I wanted a big room all to myself – but I was taken advantaged of as a solo traveler and put into a corner room with just 1 queen bed. The toilet stunk, bath tub has defects from deterioration, towels are yellow, room has no security lock, and windows leak in kitchen exhausts from the outside. Not only that, I was informed the hotel was at full capacity and I cannot exchange rooms. OK. It took 1 night of enduring stenches, and 5 hrs of negotiation from 9am – 2pm the next day for the manager’s assistant to reluctantly give me a room under maintenance before transitioning. I had to threaten to call the police. They also do not have any “do not disturb/make up room” signs for communication. I was pestered by phone and in-person for any personal needs to be accommodated by the hotel afterwards. This is to my understanding to pre-emptively gaslight my negative review that I have posted here for posterity. Do check Google maps and other hotels.com comments for corroboration. Stay at your own risk.
Stayed 7 nights in Nov 2023

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Okay
The entrance to the building was on a side street (alley). It's location was very convenient, and close to the Ximen. The reception was on the 4 th floor. The checkin process was quick and my request for a room with a window was fulfilled. The hallway leading to the room smelled like cigarette smoke. The room itself was okay, but the wifi was not great. I couldn't do video streaming.
Stayed 5 nights in Nov 2023

10/10 Excellent

.WANNEPADA

Stayed 4 nights in Oct 2023

4/10 Poor

Haden

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Never in this hotel again. 1. Loud renovation sounds within the building every morning for 30 mins. When contacted, the staff insist that it is not within the building but will inform the nearby contractors. The noise went on throughout my 6 nights stay no less. 2. Wifi was intermittent at best. Kept getting logged out and I had real trouble doing work when I needed internet access. 3. Yellowish face towels. I think it belongs to the floor. 4. There was a day when room wasn’t made, despite communicating with the staffs on the times I will be out of the hotel. 5. Carpet in room feels at least decades old. 6. Only saving grace is that hotel staff is pleasant.
Stayed 6 nights in Mar 2023

10/10 Excellent

Alice

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price worth for the stay and walking distance to Ximending night market

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Kim Wui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a good place to stay
Han She needs some maintenance and renovation to its rooms. They have also removed the free mini-bar which was advertised during my booking with Hotels.com. Nevertheless, what Han She lacks of, it was covered by the friendly staffs, good proximity to Ximending and clean sheets/pillows.
Stayed 4 nights in Dec 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
It was a good stay. The rooms are not as old as I initially thought.The bed is comfortable and the place is quiet for a good night sleep. Location is good and within walking distance to the Xiamen MRT station and Xiamen shopping area. Foods and 7-11 are nearby. The only issue is the poor WiFi. You may need to get your own data sim if u need access to internet. However for this room price , it still worth coming back and I would return soon.
Stayed 2 nights in Aug 2020
Response from 林特助 on Aug 14, 2020
Thanks for your affirmation. We hope to have opportunities to serve you again.

10/10 Excellent

Noreen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay! The staff was great. It's 3 mins away from Ximen MRT station. I would definitely stay here again and highly recommend the Han She hotel for both business trips or pleasure with family.
Stayed 4 nights in Jan 2020
Response from 林特助 on Jan 16, 2020
Thanks for your affirmation. We hope to have opportunities to serve you again.

10/10 Excellent

TAMAMI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Vivian on Dec 12, 2019
Thank you for updating comments. We will arrange a different room for your for your next visit. Looking forward to warm welcome you back to HAN SHE HOTEL.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as is in picture. The carpet is so dirty. The fifth floor iis non smoking but there is this one room the guest is smoking because they said the gueat is a long stay guest.
Stayed 5 nights in Nov 2019
Response from Vivian on Nov 30, 2019
Thank you for choosing Taipei Han She Hotel for your place to stay. All the remarks has been noted and will take an immediate action to it. We are sorry for the inconvenience it has been caused. We are always at your service. You can always approach our 24 hours front desk, we will solve the problem for you immediately. Hopefully we can welcome you back and serve you soon at Han She Hotel. We are looking forward to providing you a better service on your next visit.

6/10 Okay

Chee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was clean overall but wifi was bad, room has 2 bed but was too tight.
Stayed 5 nights in Nov 2019
Response from Vivian on Nov 22, 2019
Thank you for this stay.About your feeback,we will try to improve it.Hope have next opportunity to serve you again.

2/10 Terrible

Boo KEong

Disliked: Staff & service
Disappointed experience
Hotel is trying luck to give me a no window room which I actually booked a room with window. Given a very smelly room without window, changed to me after I made complaint, and no choice left with one with window but not as what I have booked. Imagine if I did not make any complains, they obviously have sold that room that I have booked to others. 2nd, forgotten to make up room the next day. Again after my complaint at late night only they do it. This mean this hotel do not have any systems and check list in place.
Stayed 3 nights in Nov 2019
Response from Vivian on Nov 19, 2019
Thank you for choosing Taipei Han She Hotel for your place to stay. All the remarks has been noted and will take an immediate action to it. We are sorry for the inconvenience it has been caused. We are always at your service. You can always approach our 24 hours front desk, we will solve the problem for you immediately. Hopefully we can welcome you back and serve you soon at Han She Hotel. We are looking forward to providing you a better service on your next visit.

6/10 Okay

Fiona

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good location which is right near ximending night market and was easy to find after reading the reviews and had the gps activated. However, it is quite noisy at night since our room on the 10th flr was located right across a night club/restaurent building on the main road. We stayed for 6 nights and except for the 1 and last day, we noticed that they do not replenish all the free amenities provided such as 1 day, we did not have the shower cap and on another day, no floss kit. We had a bathtub with detachable shower head but there no shower curtain or glass partion so you have to sit/crouch to prevent too much water spill. You cannot control the ac temperature too so it either on/off and the ac vents were position right onto one of the bed.
Stayed 6 nights in Nov 2019
Response from Vivian on Nov 19, 2019
Thank you for choosing Taipei Han She Hotel for your place to stay. All the remarks has been noted and will take an immediate action to it. We are sorry for the inconvenience it has been caused. We are always at your service. You can always approach our 24 hours front desk, we will solve the problem for you immediately. Hopefully we can welcome you back and serve you soon at Han She Hotel. We are looking forward to providing you a better service on your next visit.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was situated close to ximending station, there is also a nice coffee place along the way to the station too. Place was clean, and staff were friendly and helpful.
Stayed 5 nights in Nov 2019
Response from Vivian on Nov 17, 2019
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from 林特助 on Nov 1, 2019
謝謝您的肯定，希望我們還能有機會再為您服務

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as seen in the pictures and has sufficient amenities. Our room was big enough for our luggages which is good as some hotels are abit more cramped. However it’s inconvenient because we are required to return our keys whenever we leave the hotel.. And the hotel is located in a small road that took us awhile to find. But it is still an easily accessible place! Generally quite a good stay here.
Stayed 2 nights in Sep 2019
Response from Vivian on Sep 19, 2019
Thank you very much for your comment and so glad that you enjoyed your time here. Your comments will be shared with the team. Sincerely we look forward to serving you again soon.

4/10 Poor

Tham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not expecting this kind of experience
pros: near mrt cons: 1) room is small; 30sq ft on the internet is not true 2) toiletries are still in sachet form 3) after day 1 housekeeping, water bottle was left behind, thought it belong to cleaner but no one came to collect throughout out stay 4) we came back in the afternoon after housekeeping; rested for a while and went out to night market. upon return, found floor mat has been re-arranged and toilet cover seat put down. why would hotel do 2nd housekeeping for just 2 items? 5) wifi is slow 6) need to return key whenever we go out 7) water heater takes long time to work 8) only small paper cups is given 9) unnecessary furniture; without these space will be bigger
Stayed 3 nights in Jun 2019
Response from Vivian on Jul 3, 2019
Thank you for choosing Taipei Han She Hotel for your place to stay. All the remarks has been noted and will take an immediate action to it. We are sorry for the inconvenience it has been caused. We are always at your service. You can always approach our 24 hours front desk, we will solve the problem for you immediately. Hopefully we can welcome you back and serve you soon at Taipei HAN SHE Hotel. We are looking forward to providing you a better service on your next visit.

8/10 Good

Khaliq

Liked: Cleanliness, property conditions & facilities, room comfort
Where's the check-in counter!!
When I arrived there another couple arrived there at the same time I did and we could not fine the check-in counter. Their reception desk is not on the first floor. We had to go in the elevator and stop at every floor until we found the floor that had the check-in counter!! They should place a sign on the ground floor somewhere directing first time customers to the check-in desk!
Stayed 2 nights in Jun 2019
Response from Vivian on Jun 12, 2019
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

8/10 Good

Verified traveler

Stayed 7 nights in Apr 2019
Response from Vivian on Apr 24, 2019
Thank you for updating comments. We will arrange a different room for your for your next visit. Looking forward to warm welcome you back to HAN SHE HOTEL!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Apr 2019
Response from vivian on Apr 21, 2019
Thank you!

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank u for upgrading 2 rooms, though, u had overlooked our booking on bedroom type.
Stayed 1 night in Feb 2019
Response from vivian on Feb 27, 2019
Thank you for updating comments. We will arrange a different room for your for your next visit. Looking forward to warm welcome you back to HAN SHE HOTEL!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel.
Stayed for 4nights recently. Good hotel with friendly and helpful staff. I found it hard to find as its down a lane. Water was never very hot for a shower. Just tepid. Reception is on 4th floor which is not marked . It's very central . Xiamen mtr is the station. Leave exit 6 and walk straight ahead by under amour .it is nearly opposite Starbucks . Television was great with loads of English news and film channels. Great in room wi fi too.
Stayed 4 nights in Nov 2018
Response from Vivian on Nov 19, 2018
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

4/10 Poor

Ruby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from vivian on Oct 28, 2018
Thank you!

8/10 Good

Mey, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group holidays
We are a group of 10 persons stayed at Han She Hotel for 2 nights. Overall we are satisfied and staff are friendly. You just stop car at main road and walk few steps to hotel entrance. Just used lift go to 4th floor for check in. Easy to get food and good for shopping around hotel. We are happy to stayed here.
Stayed 2 nights in Jun 2018
Response from Vivian on Jun 19, 2018
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

8/10 Good

CHI YUNG

Liked: Cleanliness, staff & service, room comfort
Solo traveler
good , value for money
Response from vivian on May 9, 2018
Thank you very much for your comment and so glad that you enjoyed your time here. Your comments will be shared with the team. Sincerely we look forward to serving you again soon.

2/10 Terrible

Char

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is old and dirty
Response from vivian on May 7, 2018
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and huge
Stayed 3 nights from 24th March 2018 to 27th March 2018. Entrance to hotel is inside a small street and the front desk is at Level 4. Front desk staff is friendly and courteous. Room is huge as what I wanted. Decor and furnishing was dated except for the large flat-screen TV. Bathroom comes with a bathtub which we need to stand inside to bath. Aircon was working fine for the 1st night but on the 2nd and 3rd night we had to call the front desk to increase fan speed as the aircon is not cold enough. The aircon control inside the room is not working as it is being controlled by their central system. After calling them, they turned up the aircon fan speed and lowered the temp. Apart from the aircon issue, the room is clean and huge and is within walking distance to Ximending.
Response from vivian on Apr 11, 2018
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

4/10 Poor

tan

Disliked: Cleanliness, property conditions & facilities, room comfort
old hotel, room smelling
Response from vivian on Apr 12, 2018
Thank you for this stay.About your feeback,we will try to improve it.Hope have next opportunity to serve you again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not worth for value
Room space is not as big as mentioned. Feel disappointed with the room condition.
Stayed 1 night in Jan 2018
Response from vivian on Jan 30, 2018
Thank you for updating comments. We will arrange a different room for your for your next visit. Looking forward to warm welcome you back to HAN SHE HOTEL.

8/10 Good

Yangzhi

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Js, MY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is Closed By
Everything is closed by. Food, shopping, coffee, MRT, all nearby. Walking distance - 5 mins to most of the points of interest in Ximending.
Stayed 2 nights in Jan 2018
Response from vivian on Jan 12, 2018
Thank you for this stay.About your feeback,we will try to improve it.Hope have next opportunity to serve you again.

6/10 Okay

Li Hua

Liked: Cleanliness
Disliked: Room comfort
Great location
The room is very small and looked different from the picture. The location is great as it is very close to restaurants, shopping and just 3 mins walk to Ximen MRT. The inconvenience is that we to drop off or collect our room key on the 4th floor when we leave or come back to the hotel before we can go to our room. The lift is slow and sometimes we have to wait for a while for another lift just to drop off or collect the key. Very annoying.
Stayed 4 nights in Dec 2017
Response from Ethan on Dec 26, 2017
Write your comment.Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

6/10 Okay

Gan, Malaysia

Good location
Good location near to MRT station XiMenDing Walking distance to XiMenDing
Stayed 3 nights in Dec 2017
Response from vivian on Dec 26, 2017
Thank you for updating comments. We will arrange a different room for your for your next visit. Looking forward to warm welcome you back to HAN SHE HOTEL.

8/10 Good

ADELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent service!
The location was great, close enough to ximen station. The service was also excellent and the staff were overall very helpful and very attentive. However, some issues such as not being able to read mandarin proved a challenge (e.g. the room’s phone instructions was in mandarin, some special buttons in the bathroom was in mandarin) although these issues are minor as the reception was incredibly helpful to send someone up to help explain. Also, the Wi-fi on our last night didn’t seem to work well however, again, the reception was willing to send someone up despite it being well over 10pm. Also something to note is that it seems that hot water is limited as the last person to shower did not have enough hot water. Overall, I can say that this stay was comfortable and location and service was excellent!
Stayed 4 nights in Nov 2017
Response from Ethan on Dec 14, 2017
Dear Guest, Thank you for choosing HAN SHE HOTEL for your stay in Taipei. We are delighted to read your comments and thank you for sharing your experience with us. All your feedback is very important to us and we’ll make it better constantly. We are looking forward to welcoming you back on a future business/personal trip!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location is great with plenty of food shops around. Shower tub in toilet makes the water to leak onto the floor, but housekeeping is done excellently every day. A little disappointed with the unstable wifi; even when we stayed just one level above the lobby!
Stayed 3 nights in Aug 2017
Response from Ethan on Sep 10, 2017
Thank you for this stay.About your feeback,we will try to improve it.Hope have next opportunity to serve you again.

8/10 Good

benny

Liked: Cleanliness, staff & service, room comfort
a bit difficult to find initially as the entrance to the building is on the side street. once you find the building number continue walking until the corner of the block (alley), between the restaurant and bakery is a side street turn left walk 3 meters the entrance is on the left. Take the elevator to the 4th floor to get to reception. They should do away with physical key entry and introduce key card entry
Stayed 1 night in Aug 2017
Response from Ethan on Aug 12, 2017
Thank you for this stay.About your feeback,we will try to improve it.Hope have next opportunity to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly and generous with their greetings not just and also whilenwe are leaving and returning the hotel

8/10 Good

ALAN

Liked: Staff & service
Convenient
Overall is OK
Response from General Manager on Nov 19, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly counter staff and polite cleaning staff
Response from General Manager on Nov 17, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and room review
Good location where is it near to ximending and ximen station. Room wise is good where basic necessary stuff is there. However, it will be good that air-con can control temperature. Currently, there are only 3 modes (low, med, high).
Response from 林特助 on Nov 7, 2016
Thanks your affirmation.

6/10 Okay

Verified traveler

Room is big n clean. Nice decor Staff friendly
Response from 林特助 on Oct 27, 2016
Thanks your affirmation

10/10 Excellent

Choon Thin, Great Location.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Excellent Stay
Great Location and staff service excellent! Staff very friendly and helpful. Location: Exit 6 of Xiamen MRT station. Please note that entrance to the hotel is at the side of a small lane. Lobby is at the 4th floor. There are many eateries, shops and massage parlours nearby or just below the hotel. Walking distance to Ximending night market is about 5-8 minute walk. I stayed at economy room with no window. Room very cold but overall is good and comfortable.
Response from General Manager on Oct 15, 2016
Thanks your affirmation

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 5, 2016
Thanks for your affirmation

8/10 Good

Shahrom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

3/5 rating
Breakfast can be improved. Location was good tho Easy to find for food