Front of property

Reviews of La Quinta Inn & Suites by Wyndham San Antonio Medical Ctr NW

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1660 out of 3024 reviews" "
Rating 8 - Good. 771 out of 3024 reviews" "
Rating 6 - Okay. 306 out of 3024 reviews" "
Rating 4 - Poor. 151 out of 3024 reviews" "
Rating 2 - Terrible. 136 out of 3024 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Evangelina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great price! We were super comfortable, room was clean, elevators we working and didn't take long. Breakfast was good. Overall super happy with our stay.
Stayed 2 nights in May 2024

10/10 Excellent

Remon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean,good breakfast, and not bad location
Stayed 3 nights in May 2024

10/10 Excellent

Yecenia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall Very well recommended place to stay
Stayed 2 nights in May 2024
Response from Nancy on May 28, 2024
Thank you for your recent stay with us, Yecenia and for all the kind words. We are so pleased that we could deliver a great experience. We look forward to welcoming you back the next time you are in San Antonio.

6/10 Okay

lena

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed in the room we were supposed to have a pull out couch and our suite had 2 chairs. Also room was dirty and horrible ac.
Stayed 3 nights in May 2024

10/10 Excellent

Komi

Liked: Cleanliness, property conditions & facilities
Nice jawn
Stayed 1 night in May 2024
Response from Nancy on May 28, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon, Komi.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy on May 28, 2024
We appreciate your review, Stephen and hope to see you again, soon.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Nancy on May 28, 2024
Thanks so much for the perfect score, Nicholas. Please come back and see us soon.

10/10 Excellent

Pedro

Business traveler, Traveled with partner
Nice, clean and excellent attention
Stayed 2 nights in May 2024
Response from Nancy on May 20, 2024
Thank you for your 5-star rating! We are happy you loved your stay, Pedro. We hope to see you again soon.

10/10 Excellent

Flavio Jr, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Its always a quiet and clean place to stay.
Stayed 1 night in May 2024
Response from Nancy on May 17, 2024
Thank you for your recent visit and excellent review. We are really delighted to hear about your experience, as we strive to make every guest's visit memorable. Thank you so much for choosing our hotel. We hope to have the opportunity to serve you again soon, Flavio.

6/10 Okay

Sireesha

Traveled with family
Property is very old. The room floors felt sticky.Toiletries provided were not sufficient.
Stayed 2 nights in Apr 2024
Response from Nancy on May 16, 2024
Thank you for evaluating your stay at our hotel, Sireesha. Please accept our apologies for the maintenance and cleanliness issue you experienced. We do not take such concerns lightly; therefore, we will share your comments with our appropriate teams as we strive to improve our guest experience. Thank you again for your feedback.

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was great, room & common areas were clean. The front desk staff were all very friendly & helpful.
Stayed 2 nights in May 2024
Response from Nancy on May 13, 2024
Thank you for your recent visit, Amanda and excellent review. We are really delighted to hear about your experience, as we strive to make every guest's visit memorable. Thank you so much for choosing our hotel. We hope to have the opportunity to serve you again soon.

4/10 Poor

Erin

Traveled with partner
Disliked: Cleanliness
Just filthy!
Stayed 1 night in May 2024
Response from Nancy on May 13, 2024
Thank you for giving us your feedback, Erin. Our General Manager reimbursed you for your stay and your concerns will be addressed by the appropriate department.

10/10 Excellent

Malba

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, I don’t have any complaint
Stayed 3 nights in May 2024
Response from Nancy on May 10, 2024
Thank you for your 5-star rating, Malba! We are happy you loved your stay. We hope to see you again soon.

10/10 Excellent

Celsa

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, staff was very helpful & kind. Took advantage of the hottub & the free breakfast. Will book for future stays in town.
Stayed 2 nights in May 2024
Response from Nancy on May 8, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW, Celsa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only issues we had was we could not communicate with housekeeping in the hall and the last night there was a water issue and we could not shower after getting out of the pool.
Stayed 3 nights in May 2024
Response from Nancy on May 8, 2024
Hi Katherine, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with your interaction with the staff as well as the water issue in your room and have shared this feedback with the appropriate department. We hope to see you again soon. Have a good day!

6/10 Okay

Thomas

Stayed 4 nights in May 2024
Response from Nancy on May 28, 2024
Thank you for the feedback, Thomas.

8/10 Good

Stephanie

Easy access from the freeway with restaurants nearby. The breakfast was good. This property is overdue for updates or a remodel. My hotel room had a smell but I think it’s from poor air circulation. Cracks on the wall in the bathroom. This hotel is fine for a short stay.
Stayed 2 nights in May 2024
Response from Nancy on May 6, 2024
Thank you for the review, Stephanie. We appreciate reading the positive aspects of your visit and your comments will be shared with the team about some of the other aspects of it as well. Thank you again, and we hope to see you again, soon.

2/10 Terrible

Alexander, Rosharon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Truck stolen with security guard driving around...no fault of La Quinta, but I will never stay there again.
Stayed 1 night in Apr 2024
Response from Nancy on May 6, 2024
Thank you for your previous stay, Alexander. I apologize for the incident on our hotel property. Theft from a vehicle in our parking lots has been a very rare occurrence. During the overnight hours we have security making regular rounds.Again, thank you for your business and I am very sorry about your loss.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was very nice and the staff was very courteous and helpful
Stayed 1 night in May 2024
Response from Nancy on May 6, 2024
We are delighted to read the review of your stay. It was our pleasure to host you, and we hope to see you again whenever you return to our exciting area, Brenda.

10/10 Excellent

Raymond

Stayed 1 night in May 2024
Response from Nancy on May 28, 2024
Thank you for your feedback, Raymond. We are very happy to read that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Isaac

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy on May 6, 2024
Thank you for taking the time to rate us. We look forward to seeing you again soon. Have a great day, Isaac!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and comfortable and the free breakfast was great. There’s also a wonderful Mexican restaurant you can walk too next to the hotel . The park and ride is close too if you don’t want the hassle of parking in town . The pool area was lovely but the pool is not heated so it was cold when we stayed and the jets in the hot tub didn’t work very well. I would definitely stay here again
Stayed 7 nights in Apr 2024
Response from Nancy on May 6, 2024
Thank you for letting us know about your recent stay at our hotel. We appreciate and value your feedback and will share it with our team. Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests, Ronald. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location.
Stayed 3 nights in Apr 2024
Response from Nancy on May 6, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Frank.

6/10 Okay

Tabetha

Traveled with family
Liked: Amenities
My rental car got broken into and other cars as well. No security. My side window was broken and I had to pay for it😞
Stayed 3 nights in Apr 2024
Response from Nancy on May 6, 2024
We sincerely regret, the issue you encountered during your recent stay with us. During the overnight hours, we do have a watchman that walks the property. Vehicle thefts occur very seldom, and we apologize that it happened to you.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness
Beautiful hotel
Response from Nancy on May 3, 2024
Thank you for your recent visit and excellent review, Carol. We are really delighted to hear about your experience, as we strive to make every guest's visit memorable. Thank you so much for choosing our hotel. We hope to have the opportunity to serve you again soon.

8/10 Good

Yahveh

Traveled with family and small children
Liked: Amenities
Love the pool facilities wich I used daily with my kid.
Stayed 5 nights in Apr 2024
Response from Nancy on May 2, 2024
It's great to know you had a positive experience at La Quinta San Antonio Medical Center, Yahveh. We aim to provide excellent service and comfort for our guests, and we're delighted your stay reflected that. We appreciate your feedback and eagerly look forward to your next visit.

2/10 Terrible

Angela

Traveled with family
Disliked: Property conditions & facilities
First room placement, a dog down the hallway barking loudly Room change, second room had bed bugs, my initial instinct was to grab a napkin and kill it after my daughter screamed out after being bitten and saw it crawling. Took it down to the front desk. Also found a dead one under the mattress. Was told that an exterminator company had to do an official inspection. Was late updated that no bedbugs were found
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 30, 2024
On behalf of the whole team, Angela, please accept our apologies for the disappointing stay you had, and we regret the issues you encountered in your room. Moreover, we are sorry we did not resolve this to your satisfaction. Your comments will be shared with our team so we can work to improve the areas you brought to our attention. We appreciate your patience and hope you and your family will give us another chance to regain your trust on your next visit to the area.

10/10 Excellent

Briseida

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was centralized
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 30, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Briseida.

6/10 Okay

Omar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room I saw on the phone on the app when I picked it wasn't the room I got it didn't have the jacuzzi tub I thought I was getting it
Stayed 1 night in Apr 2024
Response from Nancy on Apr 30, 2024
Thank you for being our guest, Omar. I'm not sure where you got the photo, but we have no jacuzzi tubs in our guest rooms. I've looked over all the websites I could find and did not find any photos of that. Please accept our apologies for the disappointment.

10/10 Excellent

Honee

Stayed 2 nights in Apr 2024
Response from Nancy on May 15, 2024
Thank you for your 5-star rating, Honee! We are happy you loved your stay. We hope to see you again soon.

2/10 Terrible

Martin Roberto Angeles

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was unfortunate to return and find a hotel in decay, there was a robbery with broken windows on 12 cars during the early hours of my arrival. We started by cleaning the rooms: they had just assigned us the rooms and they were not clean (we arrived at 9pm), I made the payment and reserved the rooms more than a month in advance asking to be assigned a room for people in wheelchairs (without a bathtub) and the other room adjacent to this one, since we had to monitor the greeting every 2 hours to a person who travels with us and they gave us separate rooms, with a bathtub and on another floor. The icing on the cake was finding bed bugs in the room: infested and we were already bitten. I will never stay at a Quinta Inn again in my life. CHECK THE MATTRESSES IF YOU DECIDE TO STAY HERE
Stayed 7 nights in Apr 2024
Response from Nancy on Apr 24, 2024
On behalf of the whole team, please accept our apologies for the disappointing stay you had. We regret the issues you encountered.

6/10 Okay

Delia

Liked: Cleanliness, amenities, property conditions & facilities
Clerk really had trouble finding my reservation. I thought I made the reservation for possible stay of second day, but was told had to wait until morning to see if could stay in same room. My sister is very ill in Methodist Hospital and I really need the extra day.
Stayed 1 night in Apr 2024
Response from Nancy on Apr 24, 2024
Thank you for being our guest, Delia. We sincerely regret your experience wasn't completely to your satisfaction. We hope you will return so that we have an opportunity to provide you with a better experience.

8/10 Good

Sonya

Traveled with partner
Property is aging. A/C unit not working well in our room. Quiet. Safe. Good location.
Stayed 4 nights in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you for your review, Sonya. Your comments will be shared with the team. We hope to see you again soon!

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Left because a flea was in my scrambled eggs…air cooler did not work well…elevator was dirty..walls looked very dated in coloring, etc….did not look like a modern hotel like some others in the area….lady at front desk did seem to be too concerned when I left because of the flea…
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you for taking the time to share your feedback, Robert. We apologize for the issue you have encountered in the breakfast area and have shared this feedback with the appropriate department.

8/10 Good

LOUIS

Traveled with partner
Liked: Cleanliness, amenities
The hotel is ok. I think it’s old and needs repairs done and the tub needs to replaced. The bed was comfortable and air conditioning worked well.For the price it was good.
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you for taking the time to rate us. We look forward to seeing you again soon. Have a great day!

2/10 Terrible

Susan

Stayed 2 nights in Apr 2024
Response from Nancy on May 13, 2024
We noticed that your recent experience didn't meet your expectations. While we don't have specifics regarding your stay, we understand that we have areas where improvements are necessary. Rest assured, we are committed to continuously enhancing our offerings and services. We hope for the opportunity to better serve you in the future, Susan.

10/10 Excellent

Shyanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is nice and clean! Employees are always so nice. Breakfast included is great! Different breakfast options each day we stayed. This is our go to hotel in San Antonio
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 22, 2024
It's great to know you had a positive experience at La Quinta San Antonio Medical Center, Shyanne. We aim to provide excellent service and comfort for our guests, and we're delighted your stay reflected that. We appreciate your feedback and eagerly look forward to your next visit.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great. It was convenient for our needs, easy to find. It seems to be an older property, could use some attention, but very nice. Would definately stay there again.
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you for letting us know about your recent stay at our hotel. We appreciate and value your feedback and will share it with our team, Neil. Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Delia

Liked: Cleanliness, amenities, property conditions & facilities
Location convenient to medical center
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW, Delia. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Melissa.

10/10 Excellent

Becky

Stayed 1 night in Apr 2024
Response from Nancy on May 10, 2024
Thank you for your feedback. We are very happy to read that you enjoyed your stay, Becky. We hope to see you again soon.

10/10 Excellent

alexa

Business traveler, Traveled with family
Liked: Cleanliness
Limited parking, pullout bed was old
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you, Alexa for posting your feedback. Your comments will be shared with the team. We hope to see you again.

4/10 Poor

Patrick

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy on Apr 22, 2024
Thank you very much for your rating! We are always striving to improve, so if you were willing to share more about your experience, I would be very grateful. We hope that you will give us another opportunity in the future to exceed your expectations. Thank you.

10/10 Excellent

Raphael T

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 19, 2024
Thanks for the feedback, Raphael. We are so excited you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Did not inform about or acknowledge Expedia voucher per room. Stated they were not informed by you. Didn’t realize I’d have to work so hard to get it.
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 17, 2024
We're sorry that your recent experience did not meet your expectations, Maria. Sometimes, the notifications from Expedia do not come through correctly and it does cause confusion at check-in. We hope you'll give us another try.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 17, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Lisa.

10/10 Excellent

Ramon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Customer Service & Very Clean
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 15, 2024
Thank you for your feedback. We are very happy to read that you enjoyed your stay, Ramon. We hope to see you again soon.

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Like staff at check in - she was super friendly and efficient! :-)
Stayed 1 night in Apr 2024
Response from Nancy on Apr 15, 2024
We are delighted to read the review of your stay. It was our pleasure to host you, and we hope to see you again whenever you return to our exciting area, Jean.

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and nice hotel to stay with family and my family love the breakfast
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 15, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW, Luz. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very kind. Enjoyed free breakfast too. Some items were biscuits and gravy, fried eggs, scrambled eggs, cereal, baked goods area, and waffles. Every day is different. Only thing that I didn't enjoy was that there wasn't much walkable places (15 minute radius) around the hotel, but that's not something the hotel is in control of.
Stayed 4 nights in Apr 2024
Response from Nancy on Apr 15, 2024
Thank you for your recent visit and excellent review. We are really delighted to hear about your experience, as we strive to make every guest's visit memorable, Alfred. Thank you so much for choosing our hotel. We hope to have the opportunity to serve you again soon.