Courtyard

Reviews of Home2 Suites by Hilton Portland Hillsboro

3 out of 5
Home2 Suites by Hilton Portland Hillsboro
9790 NE Tanasbourne Drive, Hillsboro, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 362 reviews" "
Rating 8 - Good. 56 out of 362 reviews" "
Rating 6 - Okay. 21 out of 362 reviews" "
Rating 4 - Poor. 12 out of 362 reviews" "
Rating 2 - Terrible. 14 out of 362 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nicely situated close to the freeway yet quiet area, close to many dining options and shopping centers.
Stayed 6 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello bryan,We are delighted to hear that you enjoyed our convenient location near the freeway and various amenities such as dining and shopping options. Your satisfaction is our priority, and we hope to welcome you back on your next visit.

10/10 Excellent

Eva

Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Eva,We are grateful to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another great experience.

8/10 Good

Kenneth J

Business traveler
Liked: Cleanliness, property conditions & facilities
The location was nice and the room was clean.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Kenneth J,We appreciate your positive feedback about our location and room cleanliness. Our team works hard to provide a comfortable stay for all our guests. Should you have any further comments or suggestions, please do not hesitate to contact us directly.

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and everything is new. Would stay here again. It would be better if parking is free.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Carolina,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found our hotel to be in great condition. We appreciate your suggestion regarding parking fees and will take it into consideration for future improvements. We hope to welcome you back again in the future.

10/10 Excellent

Eva

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Facility super claen. Roomy and excellent breakfast. Hot tub relaxing with co lighting. Pool a little small.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Eva,We're delighted to hear that you enjoyed the friendly staff, clean facility, spacious room, and excellent breakfast during your stay. It's great to know you found the hot tub relaxing, although we're sorry to hear the pool size didn't meet your expectations. We appreciate your feedback and hope you had an overall pleasant experience with us. Thank you for sharing your thoughts.

8/10 Good

Marcella

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property .. amazing service, breakfast is great was a little disappointed that it seemed like they couldn’t find my reservation and gave me a room very different than I reserved also I had requested a bathtub and I was given a walk in shower only ..which seems like very poor customer service from booking management .. I was also charged extra for the room I didn’t reserve, but was reimbursed, the young lady who helped at check out was exceptionally and above and beyond courteous and professional and very apologetic ( wasn’t her fault ) ..rooms are very clean, and staff is very nice , room has an entire kitchen set up but no stove top to actually cook on , which was confusing . travel for business quite a bit and prefer to book rooms that make me feel like I have home away from home .. laundry room and exercise room were a bonus as well
Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Marcella, We appreciate your kind words regarding our clean property and excellent service. It's unfortunate to hear about the reservation mix-up and the room not meeting your expectations. Your feedback is important to us to improve our services for guests in the future. We are glad to hear that our staff was helpful during your stay, and we hope to have the opportunity to welcome you back to our hotel.

6/10 Okay

Jennie

Traveled with family and small children
Disliked: Staff & service
Was not happy that when we should up 3 hours after checkin time there was not a room available! Excuse was due to short staffed and there was a bunch of people there before that had to clean. Did not keep up on breakfast had to wait for food and coffee. Did like the size of the rooms and pool area!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Jennie, We apologize for any inconvenience you experienced upon arrival. We strive to provide comfortable accommodations while managing high occupancy levels. Your feedback on breakfast service has been noted for improvement. We are pleased to hear that you enjoyed the room size and pool area during your stay. Thank you for sharing your thoughts with us.

10/10 Excellent

Ted

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, quiet , we really liked the place and would definitely stay there again… and dog friendly
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Ted,We are glad to hear that you enjoyed your stay with us and found our rooms clean and quiet! We appreciate your feedback and look forward to welcoming you back in the future. Should you have any concerns or special requests for your next visit, please do not hesitate to contact our management team directly.

10/10 Excellent

Lindsey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and nice clean rooms
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Lindsey,Thank you for your kind feedback! We're thrilled to hear that our staff provided exceptional service and that you found our rooms clean. We appreciate your positive review and hope to welcome you back soon.

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Cesar,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future visits even more enjoyable, please let us know. We look forward to welcoming you back soon!

6/10 Okay

Koichi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Koichi, We appreciate you choosing to stay with us. We apologize if there were any inconveniences during your stay and encourage you to reach out to us directly if there is anything specific we can address. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

zachary

Business traveler
Disliked: Staff & service, amenities
i didnt even get to stay in the room the rude lady at the desk said ahe canceled my reservation and said i missed check in and wont be refunded
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello zachary,We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service, and we'll address this issue with the staff member involved. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello bryan,We are thrilled to hear that you enjoyed your stay with us! It was our pleasure to provide you with a great experience. If you have any further feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future.

10/10 Excellent

Kara Lashay

Liked: Cleanliness, staff & service, property conditions & facilities
Best home 2 I’ve stayed at
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Kara Lashay,Thank you for choosing to stay at our Home 2 hotel. We're delighted to hear that it was your best one yet. We strive to provide exceptional experiences for all our guests. Your positive feedback is greatly appreciated!

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Luis,We are thrilled to hear that you had a fantastic experience during your stay with us! It was a pleasure to have you as our guest, and we're glad that everything met your expectations. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Naveen, Sammamish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Naveen,Thank you for choosing our hotel for your stay. We appreciate your excellent rating and are thrilled to hear that you had a great experience with us. If you have any further feedback or comments, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 6, 2024
Hello Gordon,Thank you for taking time to rate us and for choosing our hotel! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. If you have any future travel plans, we would love to welcome you back for another enjoyable stay.

8/10 Good

YUJI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to freeway
Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello YUJI,Thank you for sharing your feedback regarding our hotel's convenient location near the freeway. We appreciate you choosing our hotel for your stay. We hope you had a comfortable stay and enjoyed our convenient access to the freeway. We hope to serve you again in your future travels.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Stayed twice at this Hotel and enjoyed the spacious rooms and especially the staff. They were friendly and helpful with my needs.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Roland,Thank you for taking the time to share your positive experience at our hotel! We are thrilled to hear that you found our staff to be friendly and helpful throughout your stay. Offering spacious rooms is one of our top priorities to ensure your comfort. We appreciate your loyalty and hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Matthew,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to know that you had a great experience. We hope to welcome you back in the future and provide you with another excellent stay. Please don't hesitate to reach out if there's anything else we can assist you with.

8/10 Good

Robert

Traveled with family
Studio with roll in shower
Most of bathroom floor tiles in room 228 with roll in shower have little or no grout and are very loose. We’ve stayed in that room many times and it’s perfect for wheelchair accessibility … wish you had more of those studio rooms with roll in shower
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Robert,Thank you for your feedback regarding the bathroom floor tiles in room 228. We appreciate your continued patronage and your preference for our wheelchair accessible rooms with roll-in showers. We value your input and will share your comments with our team for further improvement.

10/10 Excellent

Angelica

Traveled with family
Liked: Amenities
Nice place inside and out. Everything felt clean and updated from the carpet to the showers. We stayed in a suite which had a lot of space for the five of us including our luggages. The furniture was in good condition. We didn't have a chance to take advantage of the amenities due to our schedule, but the food served at the breakfast bar looked really good on our way out!
Stayed 1 night in Nov 2023
Response from Daniel Hurtado - Assistant General Manager on Nov 13, 2023
Dear Angelica,Thank you for your kind words and for choosing Home2 Suites by Hilton Hillsboro for your stay. We're thrilled to hear that you found our property clean, well-maintained, and updated, from the carpet to the showers. We're delighted that the suite provided ample space for your family, and you found the furniture in good condition. Although you couldn't enjoy our amenities this time, we hope you'll have the opportunity to do so during your next visit. We're pleased to hear that our breakfast options caught your eye. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.

10/10 Excellent

Irene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family takes an annual trip to Hillsboro to kick off holiday shopping and this is our first time at this hotel. The staff are friendly and provided excellent customer service. Rooms looked brand new and were clean and comfortable. My husband’s favorite part was that the water in the pool was warm (which apparently is hard to find:-) Love the free breakfast especially since I have little ones to feed). Will plan to visit again for our next trip.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Irene,Thank you for choosing our hotel for your annual trip to Hillsboro! We're delighted to hear that you had a great experience with our friendly staff and enjoyed our clean and comfortable rooms. It's wonderful to know that your husband loved the warm water in the pool. We're glad that you also enjoyed our complimentary breakfast, which is perfect for families. We look forward to welcoming you back on your next trip!

10/10 Excellent

Shannon

Stayed 1 night in Nov 2023
Response from Daniel Hurtado - Assistant General Manager on Nov 11, 2023
Thank you so much for providing us your feedback regarding your stay. We are so happy we have received the perfect score in your eyes. We will ensure to pass your praises with our entire hotel team.

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights for personal leisure. Arrived early and was able to do an early check in. Great staff. Breakfast was good. Rooms were quiet and spacious. Would stay here again.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Caryn,Thank you for choosing our hotel for your leisure stay. We are delighted to hear that you found our staff to be great and enjoyed the early check-in. It's wonderful that you found our breakfast to be good and the rooms to be quiet and spacious. We appreciate your positive feedback and hope to welcome you back again in the future.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Annie,Thank you for your 5-star review! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Ajdin, burien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks new.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Ajdin,Thank you for your feedback! We take pride in maintaining our hotel's appearance to provide a fresh and modern experience for our guests. We hope to welcome you back soon!

10/10 Excellent

Shobhit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Although there was no toiletries in the room initially but the staff was prompt to take care of that.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Shobhit,Thank you for your feedback! We apologize for the oversight with the toiletries and we are glad our staff was able to resolve it promptly. We hope to welcome you back soon!

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, safe, easy, roomy; and close to shopping.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hi Samantha,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 Excellent

Janya, seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. The convenience of having a kitchen is a big plus for our family. This is our third time staying here. My 11 year old wanted to come and stay here for his birthday. Staff are so nice and friendly. Highly recommend!
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Janya ,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Kosturi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’ve great staff & excellent customer service. They really have very good breakfast options. Parking is paid but safe. Overall it’s a quite & nice place to stay.
Stayed 7 nights in Aug 2023
Response from Manager on Sep 9, 2023
Hi Kosturi,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Francisca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charges, and my daughter fell in the pool because the floor is slippery. The cost of the parking lot is very expensive.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hello Francisca, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

toe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden getaway
Love Hillsboro area, close to Portland and great food choices and close to Oregon coast
Stayed 2 nights in Aug 2023
Response from Manager on Sep 7, 2023
Hello toe,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Avenier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need free parking. Why am I paying so much for a hotel and dont have free parking?
Stayed 4 nights in Aug 2023
Response from Manager on Sep 7, 2023
Hello Avenier,Thank you for sharing this honest review and feedback about our parking. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Ajdin, burien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Area is quiet, close to shopping and main road. Very convenient.
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Ajdin,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our area. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Very nice hotel, very clean, large rooms. Only drawback was the covered seating area out front reeked of cigarette smoke and they allowed smoking right in front of the entrance so a non smoker couldn’t enjoy sitting out front.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Dear Guest,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Susan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN!!! <3
We were pleasantly surprised with how clean our room was!! Great job housekeeping! Everyone was friendly as well. M
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hi Melissa,I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

2/10 Terrible

Wasim

Disliked: Staff & service, property conditions & facilities
They did not give us the room that we paid (2 Queen beds) and i had to sleep on the floor, as they just gave one bed. The reason stated was that they overbooked.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Wasim, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Stay at Modern Hotel
Hotel was very clean. Room was large and comfortable. Staff was accommodating but seemed short-handed during breakfast. They need hotel logo shirts. Bathroom was small. Breakfast service area consolidated against one wall was awkward as guests waiting for toast or waffles backed up serving line. Omelets and sausages were delicious but hard to reach in very hot serving box. Pool area is pretty small with only a few lounge chairs available. Pool deck is dangerously slippery when wet (smooth ceramic tile).
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Dennis, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Eris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the landscaping around the property was beautiful.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hello Eris,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. We hope to someday have another opportunity to host your stay.

10/10 Excellent

kim

Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello kim,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Janya, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hi Janya,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello Amanda,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Carmina

Stayed 3 nights in Jul 2023
Response from Manager on Aug 13, 2023
Hello Carmina,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the layout of the rooms with the kitchenette and stand up shower. The breakfast buffet has a good variety and is well stocked. The area around the hotel is quiet. I did not like the surprise $10 per night parking fee, since anyone staying at this hotel would have driven. Seems like an unnecessary fee that hotel patrons have no choice but to pay if they stay here.
Response from Manager on Jul 19, 2023
Hi Michael,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review and feedback regarding the 10 charge, noted on this. We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for my daughter soccer tournament. Hotel is clean, great customer service and good location. Definitely staying here again.
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hello Tatyana,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location and your comments about our service. Please do consider us again on your next visit to the area.

8/10 Good

Christina

Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Christina,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello Carolina,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Customer Service, well lit parking lot, large family-style rooms, clean pool & workout area, generous breakfast options, sanitizing wipes for keeping things clean like handles, elevator, room surfaces. Bright & cheery interior, lovely trees outside & pleasant territorial views from windows. Family friendly atmosphere & quiet location. Staff able to assist w/extra towel request, delayed check out, greeting at check-in.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 7, 2023
Hello Frederick,Thank you for sharing your experience with us. We appreciate the input referring to our staff and your comments about our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.