Outdoor pool, sun loungers

Reviews of Best Western Plus Orlando Lake Buena Vista South Inn & Suites

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 406 out of 1098 reviews" "
Rating 8 - Good. 284 out of 1098 reviews" "
Rating 6 - Okay. 190 out of 1098 reviews" "
Rating 4 - Poor. 105 out of 1098 reviews" "
Rating 2 - Terrible. 113 out of 1098 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 8 nights in May 2024
Response from BWPLBV on May 15, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our location, breakfast, and the cleanliness of your room. We strive to provide a comfortable and pleasant experience for all our guests, and we're delighted to hear that we succeeded with your stay. We hope to welcome you back again soon!"

8/10 Good

Sukesh

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms did not have enough lights. They only had two lights between a bedroom and living room. The room was very spacious and overall fairly good. Breakfast was workable. Need bigger dining area based on number of people that were staying. Staff was good and accommodating. Property was fairly clean.
Stayed 4 nights in May 2024
Response from BWPLBV on May 15, 2024
"Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you found the room spacious and overall fairly good, and that you found our staff accommodating. We apologize for any inconvenience regarding the lighting and the dining area size. Your comments have been noted, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future."

6/10 Okay

JASMIN

Traveled with family
Liked: Cleanliness
Por el precio está ok
Stayed 4 nights in Feb 2024
Response from BWPLBV on May 13, 2024
Have a great night.

8/10 Good

Leonard

Liked: Cleanliness, staff & service
Need some updates on the second floor in the hallways other than that a great place to stay
Stayed 1 night in May 2024
Response from BWPLBV on May 9, 2024
"Thank you for your valuable feedback! We're thrilled to hear you enjoyed your stay overall. We'll certainly take note of your suggestion regarding updates on the second floor hallways to further enhance your experience. We appreciate your support and hope to welcome you back soon!"

4/10 Poor

Sarah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location was ideal.
Stayed 10 nights in Apr 2024
Response from BWPLBV on May 9, 2024
"We're delighted to hear that you found our location ideal! Thank you for taking the time to share your positive experience. We strive to provide a convenient and enjoyable stay for all our guests. We hope to have the pleasure of hosting you again in the future!"

8/10 Good

Nelson

Traveled with partner
Liked: Cleanliness, property conditions & facilities
None
Stayed 1 night in May 2024
Response from BWPLBV on May 9, 2024
Have a great night.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from BWPLBV on May 9, 2024
Have a great night.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Julian and the lady that checked us in, are the greatest!
Stayed 4 nights in May 2024
Response from BWPLBV on May 7, 2024
"We're thrilled to hear that you loved your stay with us! Thank you for highlighting Julian and our check-in staff for their exceptional service – they'll be delighted to hear your kind words. We strive to create memorable experiences for all our guests, and we're delighted that we could exceed your expectations. We hope to welcome you back for another fantastic stay in the future!"

10/10 Excellent

Karem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Clean. Excellent staff
Stayed 1 night in May 2024
Response from BWPLBV on May 7, 2024
"Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our room clean and comfortable. It's fantastic to know that our staff provided excellent service during your visit. Your kind words will be shared with our team as encouragement to continue delivering exceptional experiences to our guests. We hope to have the opportunity to welcome you back for another pleasant stay soon!"

4/10 Poor

Rastislav

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No daily cleaning service , not even change the towels for 3 night stay. Everything you have to go to ask front desk .
Stayed 3 nights in Apr 2024
Response from BWPLBV on May 6, 2024
Thank you for your feedback. We apologize for any inconvenience caused during your stay. We strive to provide exceptional service, including daily cleaning and towel changes. Your comments have been noted, and we will work diligently to address these issues to enhance the experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to better serve you in the future."

6/10 Okay

c

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We loved Julian at the front desk. We didn’t love that our room was not as clean as excepted
Stayed 5 nights in Apr 2024
Response from BWPLBV on May 7, 2024
"We're thrilled to hear that Julian provided excellent service during your stay! However, we're disappointed to learn that your room cleanliness fell short of expectations. Please accept our sincere apologies for this oversight. Rest assured, we'll address this with our housekeeping team to ensure that all rooms meet our high standards of cleanliness. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future."

6/10 Okay

Oscar

Business traveler
Liked: Staff & service
Lots of noise from the neighbors upstairs
Stayed 2 nights in May 2024
Response from BWPLBV on May 7, 2024
We're sorry to hear about the disturbance caused by noise from neighboring guests. Our team takes noise complaints seriously, and we'll address this matter promptly to ensure a peaceful environment for all our guests. Thank you for bringing this to our attention, and we appreciate your understanding. Please don't hesitate to reach out if there's anything else we can assist you with during your stay."

8/10 Good

Colleen, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property with a nice pool in the sunshine. Clean overall. The breakfast was fine with many hot and cold buffet items. My only disappointment is that the rooms are only cleaned every three days. Otherwise, a quiet, comfortable stay.
Stayed 3 nights in Apr 2024
Response from BWPLBV on May 3, 2024
We're glad you had an overall enjoyable experience and found our property to be quiet and comfortable. We hope to have the pleasure of welcoming you back for another relaxing stay in the future!

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from BWPLBV on May 3, 2024
We hope to have the pleasure of welcoming you back any sooner in the future!

6/10 Okay

Florentino

Traveled with family
1.they don't clean the room when you are there and only when you leave the hotel 2. I made a reservation with Expedia and paid a price and when I left they charged me more than what I paid on Expedia I still haven't paid the deposit but the rest was good
Stayed 3 nights in Apr 2024
Response from BWPLBV on Apr 29, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered during your recent stay.

8/10 Good

Brianna

Traveled with family
Clean exteriors
Stayed 3 nights in Apr 2024
Response from BWPLBV on Apr 29, 2024
Thank you for sharing your feedback with us regarding the cleanliness of our exteriors. We appreciate your observation and are committed to maintaining a pristine environment for our guests. Your comments will be shared with our team to ensure consistent upkeep.We look forward to welcoming you back for an even more enjoyable experience.

4/10 Poor

LeighAnn

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Roaches in bathtub
Stayed 1 night in Apr 2024
Response from BWP on Apr 27, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 414.Sincerely,10409 PropertyNickBest Western Plus Orlando Lake Buena Vista South Inn & Suites

8/10 Good

Dorothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to restaurant options! Minor difficulties we encountered: non-functioning ice machine on our floor; broken shower diverter in roll-in shower, together with hand-held showerhead that was very difficult to manage (too heavy, no shut-off).
Stayed 1 night in Apr 2024
Response from BWPLBV on Apr 23, 2024
We're pleased to hear that you found our location convenient for accessing restaurant options. However, we're genuinely sorry to learn about the inconveniences you encountered during your stay, including the non-functioning ice machine and the issues with the shower in your room.

8/10 Good

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service
Great stay. We stayed there for one night, breakfast in the morning. Cleanly and friendly greeter.
Stayed 1 night in Apr 2024
Response from BWPLBV on Apr 23, 2024
Your kind words serve as a great motivation for our team, and we truly appreciate your recognition of their efforts.

8/10 Good

Anna Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel. We enjoyed the swimming pool and hot tub. The breakfast has hot food as well as cereal and muffins. The bed was comfy and i got a good nights sleep. Bathroom was clean. Hotel is close to shops and restaurants.
Stayed 7 nights in Apr 2024
Response from BWPLBV on Apr 23, 2024
We're also pleased to hear that you found our bathroom clean and our location convenient for accessing nearby shops and restaurants. Providing a clean and comfortable environment, as well as easy access to amenities, is always our goal.

8/10 Good

Héctor, Raleigh

Liked: Cleanliness, property conditions & facilities
The property was good the most but the only inconvenience was we spent four days at the property and never received room service -Housekeeping.
Stayed 4 nights in Apr 2024
Response from BWPLBV on Apr 21, 2024
Thank you, we hope to see you again.

6/10 Okay

ROY

Stayed 6 nights in Apr 2024
Response from BWPLBV on May 13, 2024
Have a great night.

10/10 Excellent

imran

Stayed 4 nights in Apr 2024
Response from BWPLBV on May 9, 2024
Have a great night.

10/10 Excellent

Camelo

Stayed 2 nights in Apr 2024
Response from BWPLBV on May 9, 2024
Have a great night.

8/10 Good

Edith, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BWPLBV on Apr 21, 2024
Thank you, we hope to see you again.

10/10 Excellent

Karen, East Hartford

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty awesome end it up back til the 20th because magic key did us so wrong to even try to get a room there
Stayed 5 nights in Apr 2024
Response from BWPLBV on Apr 21, 2024
Thank you, we hope to see you again.

8/10 Good

David

Stayed 2 nights in Apr 2024
Response from BWPLBV on May 9, 2024
Have a great night.

6/10 Okay

LAUREN

Stayed 3 nights in Apr 2024
Response from BWPLBV on May 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was very friendly, especially Julio. He was very attentive. I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from BWPLBV on Apr 18, 2024
Thank you so much for your kind words! We're thrilled to hear that Julio's attentive service made a positive impact on your stay. Providing exceptional hospitality is what we strive for, and we're delighted to know that you felt welcomed and well taken care of during your time with us.We would be honored to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Warm regards,

6/10 Okay

Christopher

Traveled with family
Liked: Property conditions & facilities
Don’t look under the bed
Stayed 3 nights in Apr 2024
Response from bwp on Apr 18, 2024
Thank you for bringing this matter to our attention. We take all feedback seriously, and we're concerned to hear about your experience.We apologize for any discomfort or inconvenience caused during your stay. Our housekeeping team has been notified, and we will thoroughly inspect and address any issues regarding cleanliness and room maintenance, including under the beds.If there are any specific details you would like to share with us or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly at 407-997-1700.We appreciate your feedback and hope to have the opportunity to make things right and regain your trust.Warm regards,

2/10 Terrible

Kimberlee

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator for the entire hotel is not enough, always waiting or people rudely crammingbin with no rokm just to not have to wait. Room was dirty, closet door was broken and handle fell on 2 year old daughter. Staff was extremely rude during check out because we tried to say somethjng about tbe elevator and closet door. Worst experience ever and would never recommend.
Stayed 1 night in Feb 2024
Response from BWP on Apr 18, 2024
We're sincerely sorry to hear about your disappointing experience during your recent stay with us. Please accept our deepest apologies for any inconvenience caused by the issues you encountered, especially regarding the elevator, cleanliness, and the incident with the closet door.The comfort and safety of our guests are our utmost priorities, and it's deeply concerning to learn that we fell short of meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we have already begun addressing the issues raised with our team to prevent such incidents from occurring in the future.Regarding the elevator situation, we understand the frustration of waiting and overcrowding, and we are actively exploring solutions to improve the situation. Additionally, we apologize for the condition of your room and the inconvenience caused by the broken closet door. This is certainly not the level of service we strive to provide.As for your experience during check-out, we're truly sorry for any rudeness you encountered from our staff. This is not indicative of the high standard of customer service we aim to deliver, and we will address this matter internally to ensure it does not happen again.We genuinely appreciate your feedback as it helps us identify areas for improvement. We understand if you may be hesitant to return, but we would welcome the opportunity to make amends and regain your trust. If you would be willing to discuss your experience further, please don't hesitate to reach out to us directly at [contact information].Once again, we apologize for the inconvenience and disappointment you experienced. We hope to have the chance to restore your faith in our hotel.Warm regards,

4/10 Poor

Mikala

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool heater and hot tub were broken upon stay kids had nothing to do half the hames in game room were not working
Stayed 3 nights in Apr 2024
Response from BWPLBV on Apr 14, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Tammy

Hot tub not working, fee charged after checked out but not explained well.
Stayed 2 nights in Apr 2024
Response from BWPLBV on Apr 14, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Elijah

Stayed 4 nights in Mar 2024
Response from BWPLBV on Apr 14, 2024
We hope to see you again!

4/10 Poor

Hattie

Disliked: Cleanliness, property conditions & facilities
The hotel rooms smell like mold. Handles in the bathroom were loose. Stains on carpet and comforters.
Stayed 2 nights in Apr 2024
Response from BWPLBV on Apr 13, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Virginia, Tehachapi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy, breakfast, pool, hot tub
Stayed 3 nights in Apr 2024
Response from BWPLBV on Apr 18, 2024
Thank you for taking the time to leave feedback about your recent stay. We value your input and would love to hear more about your experience with privacy, breakfast, our pool, and hot tub. Your satisfaction is our top priority, and we're here to address any concerns or suggestions you may have.Please feel free to reach out to us directly with more details so we can better understand and improve upon your experience. We look forward to the opportunity to make your next stay even more enjoyable.Warm regards,

8/10 Good

Lawanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Enjoy my stay
Stayed 3 nights in Apr 2024
Response from BWPLBV on Apr 13, 2024
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from BWPLBV on Apr 13, 2024
Thank you for staying with us, we hope to see you again!

2/10 Terrible

James Eric Collado

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette butts and homeless walking around the hotel, sink slow drain. Crooked tv stand, missing hair blower, had to ask the front desk for it. The walls are not insulated properly I can hear everything next door. Breakfast buffet was terrible. Pool Rules and regulations don't apply, people still bring food a drink [alcohol] . Worst hotel I have ever been in. Not recommended
Stayed 6 nights in Mar 2024
Response from BWPLBV on Apr 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jodi L

Traveled with family
The room smells musty we switched to another room that one a little better, but not much. The walls are absolutely paper thin! You can hear the person next to you snoring, baby crying thru the night. I would not stay again. It's definitely a lower end hotel.
Stayed 4 nights in Apr 2024
Response from BWPLBV on Apr 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Melissa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice. We had a plumbing issue in our room so they had to move us, but they did not reach out to let me know since we were gone from the room all day. We got back late to the hotel one night to find our toilet still not working. We went to bed thinking they didn’t come to fix it but it turns out they were just waiting for me to come back to the front desk. A phone call to let me know they couldn’t fix the issue so they had to move us would have been nice. Our room was very clean but the hallways looked very dirty with stained carpeting and some weird smells.
Stayed 3 nights in Mar 2024
Response from BWPLBV on Apr 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alfred, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Breakfast and how the staff is so friendly and helpful.
Stayed 1 night in Apr 2024
Response from BWPLBV on Apr 7, 2024
Thank you very much for staying with us!

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good place to stay to be close to the parks. Pool was cold & filled with leaves most of the time that we were there. Hot tub is small but was never busy for us. Rooms clean, thin walls tho. Employees were nice but always really busy.
Stayed 6 nights in Mar 2024
Response from BWPLBV on Apr 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Yvonne

Traveled with family
Nice
Stayed 7 nights in Mar 2024
Response from BWPLBV on Apr 7, 2024
Thank you for your feedback!

4/10 Poor

Heather

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No air conditioning. Teeny, old elevator that took forever to get to a floor - had to use the stairs. No lounge chairs by pool. Toilet broken. Was charged a “resort fee” of $7 per day by front desk clerk then removed when manager said that was a FALSE charge…. Will NEVER stay here again!
Response from BWPLBV on Apr 13, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

JENNIFER, San Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean comfortable
Stayed 7 nights in Mar 2024
Response from BWPLBV on Apr 7, 2024
Thanks for your feedback

10/10 Excellent

Maximo Damian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 5 nights in Mar 2024
Response from BWPLBV on Apr 1, 2024
Thanks for staying with us.

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not well cleaned. My allergies bothered me extremely bad while in the room, even though it was suppose to be a pet free hotel. The bathroom was extremely slippery when it got wet, which due to the shower spraying all over the floor, that was constant. The area around the hotel would not be a place I would feel comfortable walking around. There was an after hours club across from the parking lot that was very loud.
Stayed 3 nights in Mar 2024
Response from BWPLBV on Apr 1, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ladouceur

Liked: Cleanliness
Good
Stayed 5 nights in Mar 2024
Response from BWPLBV on Apr 1, 2024
Thanks for staying with us.

8/10 Good

Linda, LAFAYETTE

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from BWPLBV on Apr 7, 2024
Have a great rest of your day.