Aqua Pool Suite(9F) Non-Smoking | Balcony
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Reviews of AQUASENSE Hotel & Resort

3.5 out of 5
AQUASENSE Hotel & Resort
86-1 Fuchaku, Onna, Okinawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 19 out of 22 reviews" "
Rating 8 - Good. 1 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Me Sum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and friendly staff but it's quite difficult to find the hotel ! Only one restaurant to choose ! Traffic congestion is quite severe !
Stayed 2 nights in Feb 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Tracy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed here for our 13th wedding anniversary and while the facility is ABSOLUTELY gorgeous, we canceled our return family trip because of the rude front desk agent upon my check in. I stood in the lobby looking around and he just stood there. No welcome, no greeting. I walked around looking for the front desk, only to discover in fact I was at the right place originally. When the clerk finally called me over, there was no smile or greeting again. This place is not cheap, and while we have no issue spending the money for quality places - service will always be top priority. Very disappointed as this is not the norm in Japan. The facility is beautiful but that first impression ruined it for me. I am a go to source for places to visit here, and I will not be recommending this place anytime soon.

10/10 Excellent

YAN SUET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect, very spacious room with fabulous jacuzzi. The breakfast has a wide variety of choices and tasty. Will definitely stay here again when I visit Okinawa again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Darrah

Stayed 3 nights in Jun 2023

10/10 Excellent

WAI YIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
各樣都非常出色
Stayed 2 nights in Apr 2024

10/10 Excellent

HIDEAKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Taira, Nakano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大変にハイセンスなホテルであると感じました。 また、ハイシーズンに泊まってみたいです。
Stayed 1 night in Jan 2024

10/10 Excellent

TOMOMI

Stayed 1 night in Dec 2023

4/10 Poor

Kwan Chi

Stayed 1 night in Oct 2023

10/10 Excellent

Toshihiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊する部屋に応じてラウンジが利用できると良いなと感じました。
Stayed 1 night in Nov 2023

10/10 Excellent

RIO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すごく綺麗で感動しました。 宿泊を決めて良かったです。 ありがとうございます
Stayed 2 nights in Sep 2023

10/10 Excellent

トシエ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
プールが広くて､デッキチェアーの数も種類も多く､泳がない人でも楽しめ､夜もライトアップと焚き火の様な演出で幻想的でした｡ 部屋も広くて､ジャグジーも最高でした♪ ゆっくりできました｡ 又行きたいです。
Stayed 1 night in May 2023

10/10 Excellent

takanari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
お部屋、設備、スタッフさんの対応、全てが素晴らしかったです。 来年もまたここに来れるように1年間頑張りたいと思います。 ありがとうございました。
Stayed 3 nights in Jun 2023

10/10 Excellent

wing yan

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店新淨，泳池靚，房間很大，景觀一流，服務員態度很好，酒店大堂有免費飲料及浴鹽供應，會考慮再入住
Stayed 1 night in Feb 2023

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager Tatsuya Arai on Dec 11, 2022
Thank you for staying at our hotel this time.We are happy to receive your kind words. We will continue to do our best to provide better service.We look forward to welcoming you back again.

10/10 Excellent

Hitoha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Megumi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗しお部屋は広いし可愛くて最高でした♡
Stayed 2 nights in Oct 2022
Response from 総支配人　荒井　達也 on Dec 11, 2022
この度は数あるリゾートホテルの中から、私共のホテルをご利用いただきましたこと、深く御礼申し上げます。またご滞在時のご感想をお寄せいただき、重ねて御礼申し上げます。お部屋の設えにつきましてご満足いただけたご様子、何より嬉しく思っております。今後もアクアセンスをご愛顧いただくお客様にご満足いただけるおもてなしを目指し、お越しいただく度にお喜びを提供していけるよう努めて参りますので、今後ともご愛顧いただけますと幸いでございます。またのご来館を、スタッフ一同心よりお待ち申し上げております。ありがとうございます。

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Tasaka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の笑顔の対応100万点 これで旅行が楽しいか楽しくないか決まる！車を駐車した瞬間からスタッフの笑顔があふれてました！ サイコーに楽しい沖縄旅行になりました 一つだけ挙げるなら部屋の外のジャグジー周りがなんかマンションのベランダみたいで勿体ないです
Stayed 2 nights in Aug 2022
Response from 総支配人　荒井　達也 on Aug 24, 2022
この度は数あるリゾートホテルの中から、私共のホテルをご利用いただきましたこと、深く御礼申し上げます。またご滞在時のご感想をお寄せいただき、重ねて御礼申し上げます。スタッフのサービス、笑顔につきましてお褒めのお言葉を賜り、大変嬉しく思っておりますまたバルコニーのジェットバス周辺や全体の環境につきましてはホテルスタッフにてお喜びいただける施設を目指すべく、検討課題とさせていただきます。今後もアクアセンスをご愛顧いただくお客様にご満足いただけるおもてなしを目指し、お越しいただく度にお喜びを提供していけるよう努めて参りますので、今後ともご愛顧いただけますと幸いでございます。またのご来館を、スタッフ一同心よりお待ち申し上げております。ありがとうございます。AQUASENSE Hotel & Resort