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Reviews of Holiday Inn Express Waikiki, an IHG Hotel

3 out of 5
Holiday Inn Express Waikiki, an IHG Hotel
2058 Kuhio Avenue, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 888 out of 1889 reviews" "
Rating 8 - Good. 563 out of 1889 reviews" "
Rating 6 - Okay. 222 out of 1889 reviews" "
Rating 4 - Poor. 129 out of 1889 reviews" "
Rating 2 - Terrible. 87 out of 1889 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Traveled with family
Liked: Property conditions & facilities
I would stay here again
Stayed 7 nights in Apr 2024
Response from Assistant General Manager on Apr 19, 2024
Aloha Billy,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a perfect rating and excellent feedback. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Wendy J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Close to everything. Great staff!!
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 17, 2024
Aloha Wendy,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location, breakfast choices, and excellent associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Garry

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 19, 2024
Aloha Garry,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your outstanding rating. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Frederic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but comfortable room. Excellent value for the price, plus free breakfast.
Stayed 7 nights in Apr 2024
Response from Assistant General Manager on Apr 17, 2024
Aloha Frederic,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our room to be comfortable and enjoyed our breakfast choices. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Joyce Amor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 17, 2024
Aloha Joyce Amor,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Junior

Traveled with family
I stayed on floor 34 and the view was awesome. The room was a little outdated but still good.
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Junior,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and our stunning views. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Katherine,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our location to be convenient. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Talacauvery Reshma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient location
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Talacauvery Reshma,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay and appreciated our accessible location. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Daryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful, staff were friendly, and we would stay there again!
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Daryl,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you enjoyed our breakfast choices and that you felt warmly welcomed by our friendly associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Guillaume Patrick P

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great ratio price quality
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Patrick,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and the service was great
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on Apr 19, 2024
Aloha Eliezer,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you enjoyed your stay at our hotel and that you felt warmly welcomed. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was gorgeous. We were in room 3803 with a corner window view of the ocean. The room was spacious and most nice. The bathroom needs a little work but the room layout was great. Nice pool/hot tub/games area.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 11, 2024
Aloha Kelly,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our stunning views, comfortable room, and excellent amenities. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Maria

Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Maria,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your high rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Andrew Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. There were some issues with parking and validation initially, but it seemed to be corrected once we spoke with the front desk staff. All the staff was super friendly and helpful. The room we stayed in was pretty small, and had very limited storage for clothing. But overall, we were happy with the location and its easy access to the acitivities in and and around Waikiki.
Stayed 9 nights in Mar 2024
Response from Assistant General Manager on Apr 11, 2024
Aloha Andrew,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and liked our accessible location and welcoming associates. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in an excellent location! Just minutes away from the beach as well as so many restuarants and stores. The staff was very kind and helpful. I'm glad I stayed here during my visit to Hawaii.
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Apr 10, 2024
Aloha Kristina,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location and excellent associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, will stay here again
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Emily,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you enjoyed your stay at our hotel and that you felt warmly welcomed. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a great experience! Especially because they offered breakfast and it was close to the beach. About a 5min walk. The building itself was very pleasant, updated! The only thing is that we could hear a lot of noise coming from the hallways and our next door neighbors. We could hear them talking next door and slamming the door at 3 or 4 in the morning for 2 consecutive nights. They were so load, which affected our sleep but the hotel service and staff was great. I would come back!
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Jennifer,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and liked our accessible location and breakfast choices. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Aimee Maghirang, Bellflower

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking. So, if you come back to the hotel late at night, no more parking.😞
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Aimee,Mahalo for sharing your feedback. We extend our sincere apologies for any inconvenience that may have been caused during your stay. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Should you wish to further discuss your experience, please do not hesitate to contact us directly. We sincerely appreciate your patronage and earnestly hope to have the opportunity to provide you with an improved and more satisfactory stay in the future.Mahalo,John QuijanoAssistant General Manager

4/10 Poor

Kanika

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 8, 2024
Aloha Kanika,Mahalo for bringing this to our attention. We regret that we did not meet your expectations during your stay with us. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Yulissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything but the parking situation is excellent about the property. They charge a $78 a day fee but it’s first come first serve so if you get back to the hotel later in the day you might not find parking.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Yulissa,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Ellen

Traveled with partner
Liked: Cleanliness, staff & service
This was a one and done for us as the room was very small and the air conditioning was right next to the bed so whoever slept on the left side had to contend with continuous drafts and noise. There were frequent waits for elevators and the breakfast area was always packed with lines through the food area. The room was clean and had a fridge and microwave.
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Ellen,Mahalo for choosing to stay with us. We apologize for not meeting all of your expectations during your stay. Your feedback is valuable to us and will be shared with the appropriate department to ensure future improvements. If you would like to discuss your stay further, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything is excellent, only problems with parking, they don't have enough for all guests.
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Ana,Mahalo for choosing to stay with us. We're glad you had a great visit. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Alex,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Apr 5, 2024
Aloha Daniela,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

ADA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Apr 5, 2024
Aloha ADA,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a reasonable walk to shopping,fine dining and the beach.The hotel is clean,rooms are small but nice.Good for short term stay. Disappointed in the breakfast, nice large,clean dining area but not much variety or flavour of food. It is included with the room but could be better.Food workers are very nice, as are the rest of the staff.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 3, 2024
Aloha Richard,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and that you liked our accessible location, cleanliness, and welcoming associates. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay everything was walking distance to the beach. Friendly staff. Great food for breakfast..
Stayed 4 nights in Jan 2024
Response from Assistant General Manager on Apr 3, 2024
Aloha Perla,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location, breakfast choices, and welcoming associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Apr 3, 2024
Aloha Steven,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Martha, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, and how practical it was. the room and restroom were a bit tight. but overall, I would be happy to stay in this hotel again.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 31, 2024
Aloha Martha,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your high rating. We're also glad you liked our accessible location. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Gaftynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Apr 2, 2024
Aloha Gaftynn,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Kim Ann Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff are friendly. Breakfast was great! But the parking fee was 50 a night. I Can walk to the shopping area. And lots of food option. Pool was small.
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 31, 2024
Aloha Kim,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our breakfast choices, pristine hotel and the outstanding service offered by our friendly associates. Your feedback is important to us and we've shared it with the relevant department. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Veeva Jane

Traveled with family
Liked: Staff & service
Great service especially at the cafeteria very friendly staff special mention to Maricel, I can tell that she’s very compassionate with her job.
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Apr 17, 2024
Aloha Veeva Jane,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Assistant General Manager on Mar 28, 2024
Aloha Camryn,Mahalo for choosing to stay with us. We're very sorry if we fell short of your expectations. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Jessicka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. It was the best location and the staff were always friendly and accommodating. I would recommend this place for anyone's trip.
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Jessicka,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed our accessible location and welcoming associates. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back in the near future.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Nadezhda

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Nadezhda,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice staff was very good. Liked that it was pretty centrally located to many things.
Stayed 9 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Jeffery,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location and welcoming associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

HOWARD, Highland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good Location,but the room was small
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha HOWARD,Mahalo for choosing to stay with us. We're glad you liked our accessible location. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
d
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha David,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Vikas

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was ok ok but location was great
Stayed 6 nights in Feb 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha Vikas,Mahalo for choosing to stay with us. We're delighted you liked our accessible location. However, we are very sorry if we did not fully meet your expectations. We'll be sharing your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Alice

Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Alice,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your high rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Leonard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha Leonard,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about your excellent visit and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Rony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance to busy part of Waikiki. Pretty decent breakfast too with lots of seatings (with option of indoor as it can be quite windy out).
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Rony,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our location to be convenient and enjoyed our breakfast choices. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Paolo

Traveled with family
Liked: Staff & service
Hotel was ok. Staff were great. Only downside was the room was just so small.
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha Paolo,Mahalo for choosing to stay with us. We're glad you liked our welcoming associates. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Tanell

Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Apr 15, 2024
Aloha Tanell,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need a hotel for one night that was overly expensive. This worked out well and was in a great location
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Patricia,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you liked our accessible location. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good option for those who will be spending most of their time out & about. Parking at hotel can be tough as they run out of spots in the evening leaving you to find parking elsewhere—oh and it’s not cheap. Great walkable location with shopping/eating very close. Staff was friendly and helpful. Daily breakfast isn’t anything special but hey, it’s something! Room was comfortable, a bit small and bathroom definitely small. But for the price, it wasn’t bad.
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Sandra,Mahalo for choosing to stay with us. We're glad you liked our accessible location, comfortable room, and welcoming associates. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service
Over all good for the star rating. 3 star
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Ian,Mahalo for choosing to stay with us. We apologize for not meeting all of your expectations during your stay. Your feedback is valuable to us and will be shared with the appropriate department to ensure future improvements. If you would like to discuss your stay further, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Veronica, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Veronica,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Teryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night in an ocean view room. The views were beautiful, the room was clean and the staff were friendly and helpful. This is walking distance to the beach, shopping and restaurants. Would love to stay again.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Teryl,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel, stunning views, accessible location, and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Clara

Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Apr 7, 2024
Aloha Clara,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager