バー (施設内)

ホテル エデソン タイムズ スクエアの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 3985 件の口コミ中 1640 件が非常に良い" "
評価 8 - 3985 件の口コミ中 1167 件が良い" "
評価 6 - 3985 件の口コミ中 597 件が普通" "
評価 4 - 3985 件の口コミ中 290 件が不満" "
評価 2 - 3985 件の口コミ中 291 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

SAHO

2023 年 11 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear SAHO,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 (良い)

Masataka

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
荷物を安く預けられてよかった。
2023 年 11 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2023 年 11 月 9 日)
親愛なる正隆様お時間を割いて私たちとの経験を共有し、親切な評価をしていただきありがとうございます。私たちは、優れた顧客サービスと優れたゲスト体験を提供するという当社の取り組みを継続的に遂行するために、すべてのゲストからのフィードバックと反応を重視しています。またのお越しを心よりお待ちしております。最高、ラショーン・パリスゲストリレーションアンバサダー

10/10 (非常に良い)

MIWAKO

2023 年 9 月に 3 泊滞在

8/10 (良い)

Toshiya

2023 年 8 月に 9 泊滞在
Dobrineからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Toshiya,We appreciate and thank you for taking the time to let us know how you feel. We highly valueyour stars rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York. Best regards.Dobrine DiazGuest Relations

8/10 (良い)

ICHIRO

良かった点 : 清潔度、スタッフとサービス
複数のブロードウェイミュージカル観劇のために宿泊したので、劇場もTKTSも近くで大変便利でした。朝食も準備してもらえるので朝の時間も効率的に使えました。 洗面所のシンクに水が溜まらなく洗濯できずに困り、相談したところバスタブのある部屋に替えてもらい解消しました。欲を言えば冷蔵庫が部屋にあれば最高でした。
2023 年 5 月に 7 泊滞在
Andrewからの返信 (投稿日 : 2023 年 5 月 30 日)
親愛なるイチローへこの度は、ご滞在の感想をお聞かせいただきまして、誠にありがとうございます。 すべてのコメントを歓迎します。私たちはすべてを建設的に受け止めます。 またのご宿泊を心よりお待ちしております。心から、アンドリュー・ソトゲストリレーションアンバサダー

10/10 (非常に良い)

YUSUKE

2023 年 1 月に 2 泊滞在
Keziaからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Yusuke,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It was our absolute pleasure to serve you and your recommendation to fellow travelers is most appreciated. We are looking forward to seeing you again soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador

6/10 (普通)

Kinuko

2022 年 12 月に 1 泊滞在
Keziaからの返信 (投稿日 : 2022 年 12 月 18 日)
Dear Kinuko,Thank you for spending your valuable time to rate us. Needless to say, all comments are welcome, and we take everything constructively. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us! Thank you for choosing Hotel Edison and we look forward to welcoming you back whenever your travel brings you to New York.Best Regards,Kezia E. HartonoGuest Relations Ambassador

4/10 (不満)

Akiyoshi

気になった点 : 設備とサービス、施設のコンディションと設備
古いせいか空調設備から水の流れる異音が常に響いた。
2022 年 11 月に 2 泊滞在
Rashawnからの返信 (投稿日 : 2022 年 11 月 14 日)
親愛なる秋吉様フィードバックをお寄せいただきありがとうございます。すべてのゲストからのフィードバックを真摯に受け止め、改善の機会としていることを承知しております。私たちのスタッフは、個人的なサービスでお客様一人一人に印象を与えるよう常に努力しています。率直なご意見を真摯に受け止め、真摯に受け止めさせていただきます。またの機会をお与えいただき、またホテル エジソンにお越しいただければ幸いです。一番、ラショーン・パリスゲストリレーションアンバサダー

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
2022 年 7 月に 5 泊滞在
Rashawnからの返信 (投稿日 : 2022 年 7 月 21 日)
Dear Valued Guest, We thank you for taking the time to share your experience with us. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon. Best, Rashawn Parris Guest Relations Ambassador

8/10 (良い)

Toshihiro

出張
良かった点 : 清潔度
掲載されてるきれいな部屋ではなかった。長期滞在したので、部屋が残念だと別のホテルに変えるわけにもいかず困る。ただ、掃除やベッドメイクは素晴らしい。朝食券も付いてるが、座って食べると$5かかる。クロワッサン1個でも5ドルは納得できない。BOND45は夕食時は何度も行きたくなる素晴らしいレストランとバーです。
2022 年 4 月に 14 泊滞在
Rommel Gopez, ゲストリレーションズディレクターからの返信 (投稿日 : 2022 年 4 月 29 日)
親愛なる Toshihiro, お客様からのフィードバックをお待ちしております。また、コメントをお待ちしております。あなたのようなフィードバックを通して、ゲストの視点から物件のさまざまな側面を見ることができます。私たちはすべてのゲストのフィードバックを心に留め、改善の機会としてとらえていることをご承知おきください。私たちはあなたが私たちに別の機会を与えて、将来の訪問のためにホテルエジソンに戻ることができることを願っています。 よろしくお願いします、

8/10 (良い)

TAMAO

グループ旅行
良かった点 : 清潔度、スタッフとサービス
ドライヤーがなかったのが残念でした 朝食が美味しくて毎朝楽しみでした♪
2021 年 9 月に 6 泊滞在
Rommelからの返信 (投稿日 : 2021 年 9 月 20 日)
親愛なる TAMAO, 私たちの財産のこのレビューを残すためにあなたの一日の時間を割いてくれてありがとう。ヘアドライヤーについてはお詫びしますが、通常はシンクの下にあります。またお会いできることを楽しみにしております。 一番、

10/10 (非常に良い)

Terri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have been staying at the Hotel Edison for over 30 years. It is conveniently located within walking distance to Time Square and many Broadway shows and restaurants. We love Bobby who greets us at the door every day. I feel very safe as there is a watchman at the elevator. You can't ride the elevator without swiping your room card inside before pressing the buttons. There are two restaurants in Hotel Edison, Friedmans and Bond 45 both are delicious. Last night we saw a jazz band in the Rum House located across from the elevators. I highly recommend the Edison Hotel.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

KAREN

良かった点 : 清潔度
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Gina

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great. Door men were extremely helpful.
2024 年 3 月に 3 泊滞在

8/10 (良い)

William

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The included breakfast requires you to either walk to the corner to Curve or go to Bond-45. That's a bit confusing, why not stick with one restaurant? Security is good - people who did not have a reservation (i.e., showing a room key) are excluded from certain common areas and elevators.
2024 年 3 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear William,Thank you for the review of your recent stay with us. We are always grateful to hear feedback from our guests and appreciate your comments. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are nice and clean. Staff are very friendly and pleasant.
2024 年 2 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Aaron,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

4/10 (不満)

Carmen

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Urine stains on toilet, peeled paint, very dusty, terrible view, but everyone we encountered was nice and welcoming!
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Everson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Everson,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Dange

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
An average it is good
2024 年 3 月に 2 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Dange,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

jody

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent choice for convenience for theater
2024 年 3 月に 2 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear jody,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

4/10 (不満)

Negarina

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Too expensive and the “free breakfast” is just a yogurt or a greasy egg sandwich! My room was dirty and the concierge was not very helpful when asked for with her early check-in or late check out! Will never stay here again!
2024 年 3 月に 2 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Negarina,Thank you for taking the time to review your stay and bringing this issue to our attention. We apologize for any concerns you may have had regarding your visit. Your comments are currently being addressed to our various Department Managers so that we may improve our service in each of these areas.We are deeply disappointed to read your comments regarding your stay with us. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope you will return in the future and allow us the opportunity to restore your confidence in us. Best regards,Dobrine DiazGuest Relations

10/10 (非常に良い)

sherry

良かった点 : 設備とサービス、施設のコンディションと設備
Location is great being 1/2 block from Times Square and very close to numerous theaters. Older hotel s smaller rooms/bath like many NY hotels but has fairly new decor, clean, comfortable bed and a very friendly staff from front desk, restaurants to housekeeping
2024 年 3 月に 3 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Sherry,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

10/10 (非常に良い)

Cathy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Isidro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel Edison is conveniently and centrally located to just about everything NY. Walking distance to just about EVERY theatre, even Lincoln Central, Central Park, The Metropolitan Museum, and other places if you are an adventurer. Rooms are spacious, comfortable, and clean. Staff and personnel are helpful and accommodating.
2024 年 3 月に 6 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Isidro,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

4/10 (不満)

Huria Sunbol

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Christopher

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Christopher,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 (良い)

Kimberly

家族旅行
気になった点 : 施設のコンディションと設備
.
2024 年 3 月に 4 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Kimberly,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Carolyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We absolutely loved Hotel Edison. This was our first trip as a family to NYC. We needed a room big enough for 2 adults and 3 kids (13, 11, 8). Most hotels are designed for a family of 4 or require booking 2 rooms. Hotel Edison offered the Signature Family Suite. It was perfect for us. Gave us plenty of room so we weren’t on top of each other, but it didn’t break the bank. The location cannot be beat. Literally steps from Times Square and only blocks from subway stations going in any direction. The Staff was extremely friendly and helpful. Always had a smile and a good morning to start our day. The hotel was very clean, and Housekeeping did an exceptional job with our room every day. They even organized our kids toys/stuffies in fun ways for when we got back to our room. The grab & go breakfast was delicious. My 11 year old doesn’t eat anything, but he had the breakfast sandwich twice!! I highly recommend Hotel Edison for families looking for a safe, clean, affordable, and all around wonderful NYC experience.
2024 年 3 月に 6 泊滞在

6/10 (普通)

Jacqueline Duenas

気になった点 : スタッフとサービス
2024 年 2 月に 6 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Jacqueline,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Lisa,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 (良い)

Mónica

良かった点 : 清潔度
2024 年 3 月に 2 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Mónica,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Bonnie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near time square, theatres, and subway stops. Easy walk from the port authority bus terminal. Staff were all friendly and helpful. Lobby, room, and restaurant were all clean and comfortable. I will definitely stay here again on my next trip to NYC.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Laury

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved everything about this Hotel. Top notch. Excellent location friendly staff and wonderful room. I can’t say enough good things about this place. Breakfast was great and we went to all three options available and loved them all. Great place to stay as couples or family.
2024 年 3 月に 5 泊滞在
Keziaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Laury,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It was our absolute pleasure to serve you and your recommendation to fellow travelers is most appreciated. We are looking forward to seeing you again soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 (良い)

April

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location of the hotel is great. Our family felt safe staying here.
2024 年 3 月に 3 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear April,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

8/10 (良い)

Wing Kit Danny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location - close to Times Square and public transit. Front desk staff didn't take the time to explain what was included in the facility charge - not the best start to our stay. Everyone else was very nice though.
2024 年 3 月に 4 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Wing Kit Danny,We thank you for staying at the Hotel Edison. Thank you for taking the time to share your experience with us. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back. Best regards,Dobrine DiazGuest Relations

8/10 (良い)

stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Stephen,We appreciate and thank you for taking the time to let us know how you feel. We highly value your five-star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

6/10 (普通)

Dawn

家族旅行
良かった点 : 清潔度、スタッフとサービス
Our room was a handicap room and the shower and toilet were in same room with no divider. When you shower, the toilet, toilet paper, sink and everything in bathroom got wet! Also there was no coffee maker in the room. The front desk was very kind and moved us to another room. (702)This room had an issue with the ac unit. Almost everytime it turned on, it sounded like a toy was stuck inside moving around. Woke us up all night. The breakfast that is included is a group of 6 things to choose from that you pay 6.50 for or the grab and go is free but the breakfast sandwiches were not appetizing at all. The location is perfect to walk everywhere but the construction and loud music from the bike tour guides made us decided not to stay here next time. Its worth staying a little closer to central park and walkibg or taking the subway.
2024 年 3 月に 4 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Dawn,Thank you for your feedback and know that we take all guest feedback to heart and as an opportunity for improvement. Our staff consistently strives to make their mark on each of our guests with their personal service. We truly appreciate your candid feedback and take your comments very seriously. We do hope that you can give us another opportunity and return to the Hotel Edison for a future visit.Best,Rashawn ParrisGuest Relations Ambassador

8/10 (良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Frank,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel, clean, friendly staff. I liked the coupon for breakfast, good food. Need more lighting in room
2024 年 3 月に 3 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Linda,We thank you for taking the time to share your experience with us. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Basile

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, Excellent service, great staff, My only issue is the size of the bathroom. Very small
2024 年 3 月に 3 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Basile,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

8/10 (良い)

Alicia

グループ旅行
It was great!
2024 年 3 月に 2 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Alicia,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

10/10 (非常に良い)

HELEN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Helen,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 (非常に良い)

Cristina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Checkout not until 12 and breakfast included. Will return when in NYC
2024 年 3 月に 1 泊滞在
Keziaからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Cristina,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It is always our pleasure to serve you and your recommendation to fellow travelers is most appreciated. Once again, thank you for choosing Hotel Edison and we look forward to welcoming you back.Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 (良い)

M

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Staff were very friendly. Our room was a little dark for my liking, but room was clean and got the job done. Room was not tiny, but gave us just enough room to move around.
2024 年 3 月に 2 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Valued Guest, We thank you for staying at the Hotel Edison. Thank you for taking the time to share your experience with us. We are sorry that you were disappointed with some parts of your recent stay. However, we are glad that you loved our location, and that you found our staff to be helpful. We hope that you will give us another chance to earn your trust in the future. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back. Best regards. Dobrine Diaz Guest Relations

10/10 (非常に良い)

Karen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like how friendly they were once we arrived and stayed there. They made check in and check out very easy.
2024 年 3 月に 3 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Karen,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

6/10 (普通)

Juan

出張, 家族旅行
The hotel could be cleaner, with better lighting in the rooms and larger bathrooms. The staff was helpful, though, and responsive.
2024 年 3 月に 6 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Juan,We thank you for staying at the Hotel Edison. Thank you for taking the time to share your experience with us. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back. Best regards,Dobrine DiazGuest Relations

10/10 (非常に良い)

Dianelys

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
I like evyrything
2024 年 3 月に 3 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Dianelys,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

2/10 (非常に不満)

Joshua

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
the room i stayed in had bed bugs and was very unacceptable
2024 年 3 月に 1 泊滞在
Rommel Gopez Area Director of Guest Relationsからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Joshua,First, thank you for alerting us of the opportunity you were having in the room via Expedia. Bed bugs are a very serious issue and this is not a subject to be taken lightly and one that is acted on immediately, especially when the guest are still at the hotel. As soon as our guest alerted us, our Security Team will then do a report of the incident. The Hotel protocol is to move our guest to a different room. The room will be then vacated and placed for inspection. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern especially when we have contact information. Please contact our Director of Security at edisonsecuritymanagers@triumphhotels.com and will answer additional questions you may have. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.Best regards,

10/10 (非常に良い)

Christopher

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff went above and beyond for all things.
2024 年 3 月に 7 泊滞在
Dobrineからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Christopher,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

8/10 (良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bel établissement avec personnel attentionné
2024 年 3 月に 3 泊滞在
Rashawnからの返信 (投稿日 : 2024 年 3 月 8 日)
Chère Catherine,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous apprécions les commentaires et les réponses de chaque client, car ils nous aideront à continuer à remplir notre engagement à fournir un excellent service client et une expérience client supérieure. Nous sommes impatients de vous accueillir à nouveau bientôt.Meilleur,Rashawn ParrisAmbassadeur des Relations Clients