8/10 Good
Monique
Traveled with family
May 29, 2024
This place would jave been excellent, but housekeeping was so slow! We like to get up super early, and hopefully return to our room to rest up and shower for di ner early. We had our green light o. The outside door to indicate the room was ready for cleaning, however, housekeeping wouldn't show up until after 4pm each day! I had to call twice because other days our room would be skipped for cleaning despite the green light outside the door being on!
Customer Service: lacking attention to details. The waitstaff do t pay attention to check if your drinks need refreshing. The waitstaff on the beach was hit or miss, but i will shout out to exceptional waitress, Shantee, who would constantly check on each person at the beach, several times to see if we wanted drinks or snacks. She was WONDERFUL,
Omelet station, Marcella, she made the best Omelets and was so friendly and always smiling,
Beach: Beautiful beach, shallow water, great for swimming and lots of beach chairs for everyone. Lots of beach activities. Special shout out to Captain Remi or Remington! We loved the sail boat ride!
Restaurants: Reservations weren't needed except for Spice. I was not impressed with any of them, quite honestly. How does a restaurant call itself the Lobster House, but doesn't serve lobsters? Food was just ok for me but at least i didn't get sick.
Great time but attention to detail from customer service is what holds me back from giving this place 4 stars, unfortunately.
Monique
Stayed 5 nights in May 2024