View from room

Reviews of Design Suites Miami Beach

3 out of 5
Design Suites Miami Beach
5445 Collins Ave, Miami Beach, FL

Reviews

5.4
Rating 10 - Excellent. 110 out of 1002 reviews" "
Rating 8 - Good. 193 out of 1002 reviews" "
Rating 6 - Okay. 227 out of 1002 reviews" "
Rating 4 - Poor. 212 out of 1002 reviews" "
Rating 2 - Terrible. 260 out of 1002 reviews" "

6.0/10

Cleanliness

5.2/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Migel

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2021

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the crevices..
Stayed 5 nights in Dec 2021

8/10 Good

Ramiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of old
Stayed 7 nights in Dec 2021

6/10 Okay

Sofia

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

Vicky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean here but not much for amenities. Why give me a pot with no coffee, there was no soap, shampoo, etc. As other stays have. It was hard to find anywhere to go, there was nothing in the room to tell you what was available, listing said room service but there was no phone, instructions, how or where to call. On-site restaurant was small, not very child friendly with a hookah shop right in the restaurant. Loved the beachside room though.
Stayed 1 night in Dec 2021

10/10 Excellent

JOE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beey good place, very clean
Stayed 1 night in Nov 2021
Response from Manager on Nov 11, 2021
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

4/10 Poor

Grant

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Steer clear
Terrible place to stay, noisy, they don't clean your room, same towels and sheets for our 6 day stay. Construction every day from 8 to 5...the only redeeming thing about the place is it's location.
Stayed 6 nights in Oct 2021
Response from Manager on Nov 11, 2021
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

6/10 Okay

liz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Design Suites Miami Beach on Oct 29, 2021
Thank you

6/10 Okay

YAZENIA

Stayed 3 nights in Sep 2021

2/10 Terrible

alexey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nathing
Stayed 5 nights in Oct 2021
Response from FD Manager on Oct 10, 2021
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

2/10 Terrible

Melanie

Stayed 2 nights in Oct 2021

4/10 Poor

Gaurav

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While very affordable, I would have spent more for having better housekeeping and customer service, which was basically nonexistent.
Stayed 3 nights in Sep 2021
Response from FD Manager on Oct 10, 2021
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

2/10 Terrible

Azeez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from FD Manager on Oct 10, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Yensi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice Hotel
Stayed 1 night in Sep 2021
Response from FD Manager on Oct 10, 2021
Thank you for taking the time to share this positive rating! We will make sure to share this with the Hotel Staff to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Miami

6/10 Okay

Renato, la habra

Liked: Cleanliness
Disliked: Amenities
Everything was good but they need to improve customer service. The internet of my room was not working and it was nobody at the lobby at that time.
Stayed 1 night in Sep 2021
Response from Front Desk Manager on Oct 10, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water but a nice view
We had no hot water for 3 days. I even had a maintenance man come to the room and he said he’d be right back and never returned. The restaurant messed up eggs( sunny side up instead of over easy) and messed up a ham and cheese sandwich ( on a panini instead of a Croissant.) Elevators didn’t always take you to the right floor. Valet people were very nice. Front desk guy was very nice.
Stayed 4 nights in Aug 2021
Response from Design Suites Miami Beach on Aug 28, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Flor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible would not recommend
Stayed 2 nights in Aug 2021
Response from Design Suites Miami Beach on Aug 28, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Yanyzel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Design Suites Miami Beach on Aug 28, 2021
Thank you

2/10 Terrible

Ericka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unable to get Clean towels, fire testing going on at 6am , no access to spa as employees stated, no phone in room.
Stayed 2 nights in Aug 2021
Response from Design Suites Miami Beach on Aug 28, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel experience was the worse I’ve had. We landed in Miami in the morning at 9 am. By the time we got our rental car at 9:30 am I received a text stating that our reservation at Design Suites was cancelled. We went directly to Design Suites who informed us our credit card was cancelled. This was a blatant lie. Design Suites said we were lucky and they had another room available. This was a Saturday morning and had no way of calling out local bank credit card. Put room on another credit card. Left and came back at 3 pm. Was given a different style room which was disgusting. I took pictures. Black mold in bathroom. Absolutely no hooks anywhere to hang wet towels. Toilet paper roll was so far away you could not reach it. Shower head stuck in 1postion-straight at your face. A/C was so loud-could not hear each other. Finally Design Suites found another room with 3 places to sleep. First night there, found out sink clogged, dishwater flooded on bottom, toilet broken. Spent next day trying to handle these issues. Day before leaving (5 days there). Went to do laundry. Was told laundry cards out. Will be in tomorrow. Got up a 6 am (we check out at 10 am) to go get laundry cards. Still out and was yelled at in just a rude way by the security guard who said that they don’t control cards and I just need to take my f…. Laundry home with me. She was calling the other security guards that were suppose to be working that day to get their codes to clock them in as working.
Stayed 5 nights in Jul 2021
Response from Design Suites Miami Beach on Aug 28, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Vivian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away - It's The Worse
Valet is confusing, you have to carry your luggage up a hill and 14 steps in order to get a luggage cart, front desk is rude, rooms are dirty, beds have no mattress cover, with mold and dried urine all over the mattress. Obviously known to them because the bottom was worse, as if it was just turned over. One toilet paper left in room with no access to more or to towels. There is no maid service although the ad does say so. There is no tiki bar in the sense you would believe. It is a concrete building with garage doors that closes on Sunday at 5 PM and did not open on Tuesday at all. There are no chairs in the pool area. There are huge rust stains in the pool and the surrounding partitions. They leave a coffee maker in the room but no coffee, not even one slip. They warn you not to leave the balcony door open because the a/c will condensate. We were not in the room much but we always kept the door closed and the a/c was leaking the whole time. We had to place one of the precious towels on the floor and almost slipped more than once. I am 61-years-old and in the last 20 years I have traveled a lot. I have never, ever had a worse experience, when I was supposed to be on vacation. If you rent through any source other than their hotel site, there is no early check in. Why, don't we pay too? Their lack of hospitality shows in that I called hotels.com to tell them my situation and they left a voicemail for the hotel, since they didn't answer the phone or have responded
Stayed 3 nights in Aug 2021

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities
The worse
First time I stayed, everything was ok, no complaints! This time I stayed, very unhappy! The staff, including the front desk, left at 5pm every day. I had no bath rag, no soap in the dispenser, just very unhappy so I had to go out to buy a rag to take a shower. There was a number to call in case you have any issues but no one never answered. You was directed straight to voicemail. I have never witnessed anything like this. This is not how you run a hotel. Never will I stay again!!!
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
It was alright. Rooms are out dated and appliances too.
Stayed 2 nights in May 2021
Response from Design Suites Miami Beach on May 6, 2021
Thanks for your coments Your feedback is of great value to us and we have reviewed with our team

10/10 Excellent

Marlecia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Design Suites Miami Beach on May 6, 2021
Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
The location is great. Great ocean access. Pool closes extremely early. And bring your own towels to wash your body cause they will not provide any. Had to go to Walgreens to get my own. Also check in is a long process so be prepaid to wait and do a lot of foot work before you get to enjoy your vacation.
Stayed 2 nights in Feb 2021
Response from Design Suites Miami Beach on Apr 1, 2021
ThankThank you for sharing your review. It was a treat to host you at Design Suites Miami Beach and we’re delighted you enjoyed your spacious and well-appointed suite. We value your added feedback and thank you again for sharing. We hope that the sun, sand and hospitality of our team will have you planning a return visit soon. Warm Regards,

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy hotel and service!!
The pictures provided on here do not truly show the correct condition of this hotel. Our room was run down and dirty. While they say daily housekeeping, that is not true!! We booked this hotel for 6 days for 2 adults and 1 child. We were given three bathroom towels and 3 beach towels. They would not allow us to exchange out towels at any point. 6 days with the same towel is GROSS. I can understand if we can't daily, but at least allow for once. Also good luck getting the front desk or anyone on the phone, they never answer the desk lines and when you go see them in person they are RUDE!! Don't book here!!! Not worth it!!
Stayed 4 nights in Jan 2021
Response from Design Suites Miami Beach on Jan 20, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in my life (and I am no youngster) I left the place after the first night. During this night I had a fire in my room due to broken electric cord, sinks in bathroom and kitchenette were clogged, door lock didn't work (couldn't get back to the room), no telephone signal (ATT, I am physician and getting calls even on vacation). Finally elevator stop working for a while (14th floor).The only positive was a view from window at oceanfront. Staff is friendly but doing nothing. Stay away
Stayed 10 nights in Jan 2021
Response from Design Suites Miami Beach on Jan 20, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Nicholas

Liked: Property conditions & facilities, room comfort
Sub-par
No hot water from the shower. Tv also didn't work. Went to the front desk to inform someone and I was told that I was staying at a condo, not a hotel. And that they didn't have any on site maintenance staff. She said she would inform the condo association and nothing else could be done.
Stayed 1 night in Dec 2020
Response from Design Suites Miami Beach on Jan 3, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that it was beach front. The valet parking is alright.
Stayed 7 nights in Nov 2020
Response from Design Suites Miami Beach on Dec 5, 2020
Thank you

4/10 Poor

Robin

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Design Suites Miami Beach on Dec 2, 2020
Thank you

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Trip
Our room was horrible! The air didn’t work, the bed was hard as hell! And they don’t offer room service because of the covid! The towels you use you have to wash them yourself, The shower didn’t get hot! And the walls looked horrible!
Stayed 6 nights in Nov 2020
Response from Design Suites Miami Beach on Nov 23, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Please contact front desk personal

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020
Response from Design Suites Miami Beach on Nov 8, 2020
Thank you

4/10 Poor

Allan

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
rustrated with service
Lobby looked elegant. Room, not so much. We had major frustrations with service regarding booking. Tried calling multiple times before our stay, had to leave voicemail every time over multiple days. Never received a call back. They "misplaced" our paperwork, such that could not park our car.They required a >$200 security deposit at check-in. (Why??)
Stayed 1 night in Sep 2020
Response from Design Suites Miami Beach on Sep 24, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No refund
the experience was very bad I asked for an upgrade and when I looked at the room it was a totally disaster the bed wasn't made it was food on the table and I asked them how long will it take for them to clean the room they told me there was no room service for the rest of the day
Stayed 1 night in Sep 2020
Response from Design Suites Miami Beach on Sep 19, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2020
Response from Design Suites Miami Beach on Sep 19, 2020
Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel room!
One of the worst rooms I ever stayed in. Was not clean, the bathroom looked like a dirty public bathroom, and the hotel description was not accurate at all. I was very disappointed!
Stayed 2 nights in Sep 2020
Response from karina on Sep 16, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jaylene

Disliked: Staff & service, room comfort
Stayed 4 nights in Aug 2020
Response from karina on Sep 18, 2020
Thank you

8/10 Good

Sandra

Stayed 2 nights in Aug 2020
Response from karina on Sep 18, 2020
Thank you

6/10 Okay

Alex

Stayed 1 night in Aug 2020
Response from karina on Sep 18, 2020
Thank you

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2020
Response from karina on Aug 15, 2020
Thank you

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from karina on Aug 15, 2020
Thank you

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2020
Response from karina on Aug 15, 2020
thank you

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2020

4/10 Poor

Alfarouk

Traveled with group
Disliked: Cleanliness
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Design Suites Miami on Mar 6, 2020
Thank you so much for taking the time to give feedback, that’s really important for us.

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020
Response from Design Suites Miami on Mar 6, 2020
Thank you so much for taking the time to give feedback, that’s really important for us.

2/10 Terrible

Angelika

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only good thing is location
Stayed 3 nights in Feb 2020
Response from Design Suites Miami on Feb 28, 2020
Thank you so much for taking the time to give feedback, that’s really important for us.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Liked the room and lounge. Pool is very old. Check in took a long time, not clear where to go. After check in, to security... took also long time. Valet parking is good.
Stayed 1 night in Feb 2020
Response from Design Suites Miami on Feb 28, 2020
We appreciate your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from Design Suites Miami on Feb 25, 2020
Thank you for your feedback, we're glad to know you enjoyed your stay and that our staff was accommodating. We hope to see you back soon.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Beach more comfortable than mattresses
The hotel was just okay. It was mostly clean with the exception of the bathroom door and shower. The mattress was dreadful. The beach access was great. The pool closed at sunset (unreasonably early) and staff was rude about ejecting guests from the pool area. With the taxes and resort fees this was not a good value. Find another hotel if you can closer to south beach. There was nothing remotely close to this hotel. The beach access was nice and that was the best part of this experience.
Stayed 4 nights in Feb 2020
Response from Design Suites Miami on Feb 24, 2020
Thank you for taking a moment to share your review. We are pleased you enjoyed your visit to our property, including our convenient Miami Beach location. Surely there is a lot to experience in our area! We loved having you as guests and hope to welcome you back in the future. Have a fantastic day!