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Reviews of Hilton Garden Inn Ithaca

3 out of 5
Hilton Garden Inn Ithaca
130 E. Seneca Street, Ithaca, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 603 out of 925 reviews" "
Rating 8 - Good. 238 out of 925 reviews" "
Rating 6 - Okay. 55 out of 925 reviews" "
Rating 4 - Poor. 19 out of 925 reviews" "
Rating 2 - Terrible. 10 out of 925 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Grete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay! Convenient self-parking included in room rate. Impeccable room, comfortable, quiet. Super friendly staff. Close to many dining options, including the Moosewood restaurant next door. Definitely recommend.
Stayed 5 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and appear to enjoy their job! Great location too.
Stayed 1 night in May 2024

4/10 Poor

Alejandro, Washington

Stayed 1 night in Apr 2024

10/10 Excellent

Justina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within short walking distance to Ithaca Commons restaurants, free parking (with hotel validation) in the parking garage around the corner, room was clean, lots of desk space to do computer work, microwave to heat food, good water pressure in shower. Water pressure in sink however was low. Lighting was a bit harsh and limited (bright white light in floor & desk lamp, no dimmers, non-adjustable neck on desk lamp). Overall served our purpose for visiting the area well.
Stayed 2 nights in Apr 2024

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Apr 2024

10/10 Excellent

Serhat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

constantine

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here while visiting Ithaca college, and we found the location to be great. Rooms were comfortable as well as free parking in the garage next-door.
Stayed 1 night in Apr 2024

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee for guests in the lobby was empty at 8:30am
Stayed 1 night in Apr 2024

10/10 Excellent

Glenn, Bellflower

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. The staff was friendly and very helpful when I had questions. The room was spacious and clean. All of the amenities in the room worked well and without issue. The floor was quiet and it was very easy to get rest. The street noise was at a minimum.
Stayed 2 nights in Apr 2024

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brooklyn

Stayed 1 night in Mar 2024

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yasho

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Lots of excellent dining close by.
Stayed 1 night in Mar 2024

8/10 Good

Nancy, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely views of the Cornell campus skyline, DeWitt Park and northside Ithaca from upper floor rooms on the back side of the building.
Stayed 1 night in Mar 2024

10/10 Excellent

Hongbo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024

8/10 Good

Shannon, Hamburg

Liked: Cleanliness, property conditions & facilities
First time where they had breakfast but i had to pay for it..so we just went out. Some staff was great others kind of grumpy. parking wasnt explained so we ended up paying the first time we left the garage (you had to get validated but they just gave us a parking pass and told us where the garage was, nothing about getting validated to leave the lot )
Stayed 3 nights in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place with a friendly staff.
Stayed 2 nights in Feb 2024

8/10 Good

Eivind

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Breakfast restaurant was understaffed but they were pleasant and apologized for inconvenience Sorry to see Kilpatricks was closed
Stayed 3 nights in Feb 2024

10/10 Excellent

Aimee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance
Stayed 1 night in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jarain

Liked: Cleanliness, staff & service, property conditions & facilities
G
Stayed 2 nights in Feb 2024

10/10 Excellent

Emiliya

Stayed 2 nights in Feb 2024

8/10 Good

Suzanne C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Olivia

Stayed 1 night in Feb 2024

4/10 Poor

Mojgan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Needed to call repeatedly for cleaning and supplies. Even when called, received wrong items. Staff did not acknowledge even passing by them. Old furniture and very bad shape pillows. Room with old funiture and even opening drapes took lots of energy. Towels have been washed so many times that they are not washout anymore and very thin. Need massive upgrading.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lorraine

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sheng-Pao, Ithaca

Stayed 4 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff! Convenient location.
Front desk staff was amazing day and night!
Stayed 7 nights in Jan 2024

10/10 Excellent

Tammy

Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Traveled with family
Liked: Amenities
Disappointed the restaurant attached is no longer operating. Desk might have informed about complementary coffee in am and restaurant in am was open.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Friendly staff, super clean room. Not loud at all and the view of Cornell was cool.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jayna

Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Stayed 1 night in Dec 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Stephen

Traveled with partner
Disliked: Staff & service
Staff was not welcoming or friendly. Did not even acknowledge our presence.
Stayed 2 nights in Dec 2023
Response from HGI on Dec 12, 2023
Dear Stephen, Thank you for taking the time to share your feedback with us. I apoloigize you found the staff not welcoming or friendly- this is not a comment we receive often. I will certainly share your feedback with the staff and we welcome to opprotunity to welcome you back to the property in the future.

8/10 Good

Kirsti

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ky, Ohsweken

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities, easy parking. 1.5 bathrooms in the suites is a plus.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when visiting Ithaca!
Stayed 1 night in Nov 2023

8/10 Good

benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was convenient for visiting local colleges. Service by local restaurants was excellent. Parking (free with validation) was across the street and easy to access.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael, Glens Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Torie in the breakfast area made it a point to make my visit comfortable and remembered. Went out of her way to greet everyone, do an exceptional job herself, and help other employees that looked to be struggling. They are lucky to have her.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023