屋内プール、屋外プール、営業時間 8:00 ~ 22:00、サンラウンジャー

シェラトンフォールズビューの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 5409 件の口コミ中 2584 件が非常に良い" "
評価 8 - 5409 件の口コミ中 1246 件が良い" "
評価 6 - 5409 件の口コミ中 662 件が普通" "
評価 4 - 5409 件の口コミ中 417 件が不満" "
評価 2 - 5409 件の口コミ中 500 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Kenta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Kenta, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Fallsview Hotel. We look forward to your return and wish you all the best with your future travels.Best Regards,Daniel Ilias,General Manager

6/10 (普通)

Maika

2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Maika, Thank you for choosing us and taking the time to leave a rating. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you may have had during your visit. It was a pleasure hosting you, and we hope to have the pleasure of welcoming you back again the next time you visit the area. Best Regards,Daniel IliasGeneral Manager

10/10 (非常に良い)

Erika

2023 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear Erika, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Daniel Ilias,General Manager

10/10 (非常に良い)

Akira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Akira, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Sheraton Fallsview Hotel, and we look forward to welcoming you again soon.Best Regards,Daniel Ilias,General Manager

10/10 (非常に良い)

???

2022 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear valued Guest, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Sheraton Fallsview Hotel.Best Regards,Daniel Ilias,General Manager

10/10 (非常に良い)

Toru

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2022 年 12 月 30 日)
Dear Toru, Thank you for your recent stay at the Sheraton Fallsview Hotel and for posting such an excellent rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.Best Regards, David Nowaczyk,Director of Operations

8/10 (良い)

Takahiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フォールズビュー
とてもいい景色で快適でした。
2022 年 7 月に 2 泊滞在
Guest Services からの返信 (投稿日 : 2022 年 7 月 8 日)
Dear Takahiro, thank you for staying at Sheraton Fallsview Hotel. We are pleased to know how much you enjoyed your time with us, and we appreciate you mentioning our amazing views of the falls. It was a pleasure hosting you, and we look forward to your next visit. Best Regards, Zach, Guest Services

10/10 (非常に良い)

Takaki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 1 泊滞在

6/10 (普通)

Sadahiro

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
えれへ゛ーたか゛なかなかこない
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good view!
2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and property!
2024 年 3 月に 7 泊滞在

8/10 (良い)

eliza、covina

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location . Close to all the tourist destinations . The only negative is that our A/C did not work and they were not able to fix it. Their solution is to open the window and brought us a fan.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Reinier

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent experience here
2024 年 3 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Reinier, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Yaneidys、miami beach

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is very convenient, staff super friendly and a lot of amenities in the hotel
2024 年 3 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Yaneidys, Thank you for your recent stay at the Sheraton Fallsview Hotel and your review. It is delightful to know you appreciated our convenient location and excellent amenities, as well as our friendly associates. Thank you again, and we hope to have the opportunity to welcome you back very soon.Best Regards,ZachGuest Experience Team

4/10 (不満)

Andrea

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Andrea, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,ZachGuest Experience Team

6/10 (普通)

Alireza

カップルで旅行
location is perfect view is perfect early check-in was so convenient staff were friendly The resort fee that was not mentioned on the Expedia website upfront was included in the final bill and deducted from my credit card.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Alireza, Thank you for your review. It is delightful to know you appreciated our convenient location and the excellent views, as well as our friendly front desk associates. However, we regret your disappointment with our resort fee. These fees are competitively priced and listed on our hotel website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope you will consider us whenever you return to the area in the future.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

jade

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love how everything is there no need to drive
2024 年 3 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Jade, Thank you for the great review. We love knowing how pleased you were with our location and appreciate the easy access to everything you wanted to do. Thank you for choosing the Sheraton Fallsview Hotel! We hope you will make the same choice when your travels bring you back to the city.Best Regards,ZachGuest Experience Team

8/10 (良い)

Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great views of the falls and walking distance to great restaurants and activities!
2024 年 3 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Lynn, We are so pleased to read how happy you were with our convenient location and great views of the falls! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton Fallsview Hotel, and we hope to welcome you back soon for another enjoyable visit.Best Regards,ZachGuest Experience Team

2/10 (非常に不満)

Fariba

家族旅行
The location is great , there are so many restaurants around , easy to walk around , but The worst room ever I have stayed the beds are so soft , and we had no window and natural light, there was a window but it was facing a big wall , and all night you hear noise , So for the price we paid we could find much better room to stay ,
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Fariba, Thank you for choosing our hotel and taking the time to rate your stay. We are genuinely sorry for your disappointment with the room and for the difficulties you had with the beds. We will address these with the proper individuals, and we are very grateful for your patience. Moreover, we are sorry for the noise issues you had with the room and for the inconvenience this caused you. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We are grateful for your patience and hope to have another chance to show you the exceptional hospitality we are known for providing.Best Regards,ZachGuest Experience Team

6/10 (普通)

hatav

良かった点 : スタッフとサービス、施設のコンディションと設備
It’s not clean
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Hatav, Thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some issues in your room. We aim to exceed your expectations and go above and beyond our guests, so we regret that this was not your experience. We have shared your comments with our housekeeping team appropriately, and we are grateful for your patience. Again, we apologize and hope you will consider us whenever you return to the area in the future.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was friendly! Room was perfect and just had a great stay definitely would stay there again
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Kelly, We are pleased you chose the Sheraton Fallsview Hotel for your recent visit to the city. We are thrilled you loved our accommodations and friendly staff, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Ty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Kulwinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Kulwinder, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our area.Best Regards,ZachGuest Experience Team

6/10 (普通)

Ashraf

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
They need to improve their customers service over the phone
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Ashraf, We thank you for taking the time to evaluate your stay with us. Our number one priority is making sure you receive outstanding service from our team; therefore, we are disappointed this was not your experience. We are grateful for your patience and hope you will accept our apologies for the shortfalls in service you experienced. We will address your concerns with our team to ensure they are not repeated. We hope you will give us another chance to show you our commitment to exceptional hospitality.Best Regards,ZachGuest Experience Team

2/10 (非常に不満)

Ronice、Etobicoke

2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Ronice, Thank you for choosing our hotel for your stay. We would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Best Regards,ZachGuest Experience Team

8/10 (良い)

Crystal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great location with beautiful modern rooms. The indoor pool is quiet, smaller than expected.
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Crystal, We are glad that everything went well during your time with us and that the location and modern accommodations made for a memorable experience! Thank you for choosing the Sheraton Fallsview Hotel and taking the time to leave your outstanding feedback. We appreciate your additional comments and hope to have the opportunity to welcome you back any time you are in the area.Best Regards,ZachGuest Experience Team

6/10 (普通)

Rose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was unhappy with the extra fees attached to every item associated with the hotel - local fees and taxes, local fees, resort fees. Also read clearly the small print. I was also charged for additional occupancy $50/night
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Rose, Thank you for taking the time to post your online review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your business, and we hope to see you again the next time you visit the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

EDUARDO ALVAREZ

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location between the falls & magic city. Very well installation, clean and excellent staff.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear M. Alvarez, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and that you liked the attentive service by our staff, the convenient location, and the beautiful views of Niagara Falls. You can practically feel the mist! Thank you for recommending the Sheraton Fallsview Hotel to future guests.We look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

4/10 (不満)

Deidre

良かった点 : 清潔度
First night there was loud music and stomping in room above until 2-3am. Second night in the room across from us a group of kids screaming about wanting to get drunk and constantly going in and out of room from about 2am-4. Had to call security the second night, it was just too much. Unlikely, that we’d ever book here again.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Deidre, Thank you for taking the time to share your experience. Our goal is to provide a comfortable night's rest to every guest; therefore, we are very sorry your sleep was disrupted by noise issues and for the inconvenience that was caused. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are grateful for your patience and hope to have another opportunity to provide you with the flawless, memorable visit you deserve.Best Regards,ZachGuest Experience Team

6/10 (普通)

Marilyn

グループ旅行
Other the. A fall I had while entering the hotel it was ok
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Marilyn, Thank you for your feedback and for being our guest. We are glad you had a pleasant stay overall. However, we apologize for the unfortunate incident of your falling upon arrival and for the frustration you encountered. We appreciate your feedback and patience. We hope you will reconsider staying with us again when you return to this area.Best Regards,ZachGuest Experience Team

6/10 (普通)

voula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
I went there for my birthday Surroundings it’s perfect you can walk everywhere The hotel staff was great but everything else was so so Kids playing in the hallway hockey at 9pm, hotel was loud, telephone did not work shower had no door and water poured everywhere and I was blow drying my hair by the night stand and the power blew Pillows were awful and flat Really disappointed
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Voula, Thank you for choosing us to celebrate your birthday. We are pleased you enjoyed the courteous service provided by our associates. However, we are sorry to learn about the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We also apologize for the maintenance issues you encountered and regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will give us another chance to show you the exceptional hospitality we are known for providing.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Paul, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We hope we will be the first hotel you think of on future trips to the area!Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Nilakshan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing location
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Nilakshan, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family, and we are glad to see we accomplished this while you were here. We hope we will be the first hotel you think of on future trips to the area!Best Regards,ZachGuest Experience Team

6/10 (普通)

Sabina Ataman

カップルで旅行, 家族旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
Check in took forever, the computer wasn’t working and then the lady was struggling operating it. We got charged for parking, although we had no car. On our last night , woke up with ants in the room on the 20th floor, upon check out, showed the picture to the front desk and they just shrugged, asked for a manager , said they stepped out.
2024 年 3 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Ms. Ataman, Thank you for taking the time to evaluate our hotel. We deeply regret not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We also sincerely apologize for the billing concern that you are having. We take such concerns very seriously and appreciate you bringing this to our attention. We hope that we will have another occasion to regain your trust in the future.Best Regards,ZachGuest Experience Team

8/10 (良い)

Heidy、homestead

2023 年 12 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Heidy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

8/10 (良い)

PABLO

家族旅行
良かった点 : 清潔度、設備とサービス
El desayuno no es de muy buena calidad se miraba y old en el parqueo el hombre no fue amable
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Pablo, Thank you for the kind rating of the Sheraton Fallsview Hotel. We hope your overall stay was enjoyable. However, we regret your disappointment with our breakfast and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to see you again on your next visit to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Drosos

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking prices are so expensive!
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Drosos, Thank you for the generous rating. We hope you enjoyed your overall stay. However, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. It was our pleasure hosting you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Jasdip

良かった点 : 施設のコンディションと設備
It’s connected to everything and very kid friendly
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jasdip, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We hope we will be the first hotel you think of on future trips to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Cathy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Cathy, We are thrilled you had an excellent stay at Sheraton Fallsview Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Vanessa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was a bit of an issue due to our card not going through on their end. The card was used multiple times after we were finally able to check in so I know it wasn’t an issue with the card and it had to do with their machine they were using to run the card. Other than that we had an amazing stay. We booked the corner room suite and had an amazing view of the falls and the city.
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Vanessa, Thank you for choosing the Sheraton Fallsview Hotel and taking the time to provide feedback. It is great to know how much you enjoyed your suite with excellent views. However, we apologize for the difficulties you encountered upon check-in and will address them with our team appropriately. We encourage you to try us again in the future as we are confident you will enjoy the exceptional experience we are known for providing!Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Robert、Sutton West

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was conveniently located and walking distance to all the amenities in the area and great view of the falls.
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Robert, We are delighted you had an outstanding stay at the Sheraton Fallsview Hotel and that you loved our convenient location and the excellent views. Thank you for the fantastic rating, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、施設のコンディションと設備
Excellent location and excellent service. Highly recommend staying at this hotel.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Hey Andrew, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our prime location made for a memorable experience. Thank you for choosing Sheraton Fallsview Hotel, and we hope to have the opportunity to welcome you back any time you are in the area.Best Regards,ZachGuest Experience Team

4/10 (不満)

Rain

カップルで旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I was wrongfully charged almost $150 from the Fallsview Restaurant, even though we didn't even visit the restaurant once. The banging noises all through the night literally shook the floor. The bathroom leaked water through the wall and created a huge pool of water beside the bed. Wait times for elevators were upwards of 35 minutes. Parking was way too far away.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Rain, Thank you for sharing about your experience at our hotel. We sincerely apologize for the maintenance and noise issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Please don't hesitate to contact our front desk so one of our associates can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Oluwatobi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Oluwatobi, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

6/10 (普通)

Pedro

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Check in staff that attended me were not very attentive.
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Pedro, We thank you for taking the time to evaluate your stay with us. Our number one priority is making sure you receive outstanding service from our team; therefore, we are disappointed this was not your experience. We are grateful for your patience and hope you will accept our apologies for service shortfalls from our front desk. We appreciate your comments and hope you will give us another chance to show you our commitment to exceptional hospitality.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Marianne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was Great!
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Marianne, It was a pleasure having you as our guest at the Sheraton Fallsview Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

8/10 (良い)

francesco

小さなお子様連れの家族旅行
I know water park is attached to hotel but I think they need an overhaul. Very very unsanitary
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Francesco, Thank you for choosing our hotel and taking the time to provide feedback. It is great to know how much you enjoyed your say overall. However, we apologize for the concerns you had with the waterpark and regret not meeting your expectations. We will review your comments with our team appropriately. We hope to have another chance to serve you wherever you are in the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Salum、Brampton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hetel is close to the falls customer service is great
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Salum, Thank you for being our guest at the Sheraton Fallsview Hotel. We are charmed to know you had an excellent stay and liked the location, which was close to the falls and the friendly staff. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Best Regards,ZachGuest Experience Team

6/10 (普通)

Tharsha

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
3 times we need to call the guest services to tell ppl on the other end was so loud security need to come over to hear the sound from our room 8 45 and 10 26
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Tharsha, Thank you for taking the time to share your experience. Our goal is to provide a comfortable night's rest to every guest; therefore, we are very sorry your sleep was disrupted by noise from other hotel guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are grateful for your patience, and we hope you will allow us another opportunity to provide you with the flawless, memorable visit you deserve.Best Regards,ZachGuest Experience Team

8/10 (良い)

Kibret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Kibret, Thank you for rating your experience at the Sheraton Fallsview Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards,ZachGuest Experience Team