Dear James, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Anthony, We deeply regret the unsatisfactory conditions you encountered during your stay, with the cleanliness and maintenance. These fall far below our standards, and we sincerely apologize for any discomfort or inconvenience caused. Your feedback is crucial, and we will immediately address these issues to ensure a more hygienic and pleasant experience for all our guests. Your concerns have been shared with our housekeeping and maintenance teams for thorough rectification. We appreciate your understanding and hope to have the opportunity to restore your faith in our hotel on a future visit.Sincerely,Hotel Management

Dear Elieser, Thank you for writing a review of our hotel. It is good to know you were pleased with the services and had a good stay. However, your remarks on the staff are noted and shared with them to make changes. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear John, We're delighted you experienced friendly and professional service at Extended Stay America! Providing exceptional hospitality is our priority, and we're thrilled our team made a positive impression on you. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Hayleigh, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Robert, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously and promptly addresses any pest concerns reported. We encourage guests to reach out to our staff immediately so we can address any issues to ensure a comfortable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Eleanor, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Suzanne, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional service, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Aramis, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Edgar, Thank you for reviewing your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to offer an exceptional stay for our guests. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Erwin, Thank you for the feedback regarding your recent visit to our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Ramon, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We have also addressed your concerns with the housekeeping team and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Katarina, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to your satisfaction. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear PHILLIP, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Stervinsky, Thank you for taking the time to give us feedback about your visit. Please accept our apologies for not meeting your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear James, Thank you for taking the time to give us feedback about your visit. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage high-demand periods better and minimize wait times. Your insights are invaluable as we strive to enhance our service. On your next stay, we are confident you will have the seamless arrival experience you deserve. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back.Sincerely,Hotel Management

Dear Linda, Thank you for the feedback. We sincerely apologize for any inconvenience caused by the unavailability of the expected amenities, including toilet paper and breakfast. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We will take swift action to ensure that all our online content accurately reflects our services. We value your patronage and appreciate your feedback, which helps us to improve our offerings continually. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management

Dear Anatoly, Thank you for choosing us and sharing your feedback. We are sorry for your unpleasant experience. Your feedback is concerning, and it's unacceptable for you to have encountered such issues during your stay. Please feel free to reach out to us directly at the hotel for assistance with your refund request. We take your feedback seriously and will work diligently to address and rectify these concerns to ensure our guests have a more comfortable experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Richard, Thank you for your kind words about the front office personnel at Extended Stay America. We appreciate your recognition of their excellent service. Your positive feedback is genuinely valued, and we hope to host you again in the future!Sincerely,Hotel Management

Dear Daisia, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Raymoan, We sincerely regret to learn about your disappointing experience at our hotel. Our team works hard to ensure a seamless stay for every guest, and we sincerely apologize for failing to meet your expectations and ours. We're disappointed to read about the discrepancies between our online information and the actual experience. Further, we regret how our associates behaved while addressing your concerns. We would like to point out that some of our amenities and services are made available for small extra charges. However, we are reviewing your concerns to ensure accuracy and prevent such misunderstandings. Thank you for bringing your observations to our attention, as it helps us identify the areas where we need to focus on. We are wholly committed to improving our service and accommodations, and we hope you will allow us a chance to make it up to you on a future visit.Sincerely,Hotel Management

Dear Debra, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Michelle, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for our maintenance and cleanliness not meeting your expectations. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Ashley, Thank you for taking the time to post your review. We genuinely value your concerns and want to address them in light of the challenging situation caused by Hurricane Idalia in the area. The safety and comfort of guests are our top priorities, and we sincerely regret any inconvenience you encountered during your time with us. We appreciate you mentioning to future guests we are a pet-friendly hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Jenifer, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately.It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Dominique, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Thanks for bringing these issues to our attention, and we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will give us another chance to redeem ourselves on a future visit. Sincerely,Hotel Management

Dear Guest, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management