S Signature | In-room safe, blackout drapes, iron/ironing board, free WiFi
Check availability

Reviews of Charterhouse Causeway Bay

3.5 out of 5
Charterhouse Causeway Bay
209-219 Wanchai Road, Wanchai, Hong Kong

Reviews

7.2

Good

Rating 10 - Excellent. 214 out of 1001 reviews" "
Rating 8 - Good. 373 out of 1001 reviews" "
Rating 6 - Okay. 216 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Juliana

Liked: Cleanliness
Convinient
Stayed 2 nights in Apr 2024

10/10 Excellent

Nathan, Jakarta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family Room was great, location is excellent. However, the hotel general area is quite old and dirty especially the rugs. Staffs was really nice and genuine
Stayed 3 nights in Mar 2024

8/10 Good

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you plan to take the Airport bus, you need at least 10 to 20 min walk depending on the amount of luggage you have. No matter if you take the airport bus to the hotel or back, there are some ways to take. I didn't see any options on Expedia to book a shuttle bus to and from the airport though. We had a booking for a family room on the 12th, our plane arrived 23:50 so when arrived it was almost 2 am on the 13th. We had a booking for the bunk bed for the 13th to 16th. I ask if can upgrade free of charge, they gave me the upgrade. We didn't have to check out and check back in. I give them give stars for this. I didn't eat in the hotel but they do have a buffet though. If they offer a free buffet for one day, it would of been great. This is my second time staying in Charterhouse. The last night I didn't put the sign outside to clean the room unfortunately some body flip the sign to say don't disturb. Did leave a note since we are in travel mode so didn't come back early. This is why gave them 4 stars. If staying at bunk bed room, make sure when taking shower your back should not be facing the door or the water will leak out. It seems they didn't seal it tightly. Overall experience was good. Don't take the airport MTR as you will be changing lines. Take the airport bus is the best way to go.
Stayed 3 nights in Mar 2024

6/10 Okay

Alan

Traveled with family
The carpet is very dirty
Stayed 3 nights in Mar 2024

10/10 Excellent

nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very friendly & helpful staff.
Stayed 7 nights in Feb 2024

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Mar 2024

4/10 Poor

Kenneth

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older property that definitely needs better cleaning staff. I could tell the floor was not vacuumed because we found hair from prior tenants and nail clippings. Brown material on the bathroom floor I am hoping wasn’t feces. Mold in all of the shower grout lines. Positives close to MTR, although anywhere in HK is close to a MTR, and low price. Also the gym is ok.
Stayed 3 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable priced and overall excellent location
Stayed 2 nights in Feb 2024

6/10 Okay

Avinash

Disliked: Cleanliness
Fell like staying in a cardboard box. Very little air flow. Dusty room carpet.
Stayed 20 nights in Jan 2024

6/10 Okay

Leong

Stayed 2 nights in Feb 2024

10/10 Excellent

piper

Stayed 13 nights in Jan 2024

4/10 Poor

Vincent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 18 nights in Dec 2023

4/10 Poor

Jing

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Shad

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tu Tran

Business traveler
Liked: Property conditions & facilities
Affordable price and best location
Stayed 1 night in Jan 2024

10/10 Excellent

Ping

Traveled with partner
Staff in front desk are really help and nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Leong

Stayed 4 nights in Dec 2023

4/10 Poor

kanny

Stayed 1 night in Dec 2023

6/10 Okay

kanny

Stayed 6 nights in Dec 2023

6/10 Okay

Rose

Stayed 3 nights in Dec 2023

2/10 Terrible

SU HUY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room ceilling is mouldy making it unfit for dwelling. No toilet amenities only soap and tissue paper. Toilet is dirty with mildew at bath tub areas. No daily replenishment of water. Room fixtures and furnitures are broken, dusty unusable. Room floor carpet is soiled and dusty. No front desk reception at lobby only a make shift table for check in at level 2. TV is the ONLY thing that works. Worst hotel stay experience ever.
Stayed 3 nights in Dec 2023

4/10 Poor

Walter

Stayed 1 night in Dec 2023

4/10 Poor

ketkarn, Alexandria

Disliked: Staff & service, amenities, property conditions & facilities
Pictures dont match reality. Rooms very old, wall papers tearing apart, extremely old rugged flooring, even if they do clean i can still see pile of dusts and hairs, aweful for the price i paid.
Stayed 2 nights in Nov 2023

2/10 Terrible

Pui Yan Yannie

Disliked: Staff & service, property conditions & facilities
Not a pleasant one
Stayed 1 night in Dec 2023

4/10 Poor

Glory Anne Alcibar

Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

Yu, San Francisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, affordable, and great staff. We enjoyed our stay and would stay again.
Stayed 1 night in Nov 2023

6/10 Okay

jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is good and walking distance to all the shopping area and restaurants. But one thing I really don’t like is the clearness of this hotel. It is a very old hotel and need renovations asap.
Stayed 4 nights in Nov 2023

2/10 Terrible

Natalia, Berkeley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very old and dirty.
Stayed 4 nights in Nov 2023

6/10 Okay

John

Liked: Staff & service
OK but a bit tired in places
Didn't try eating here, nor the gym. Usual size HK room for the money; big enough, but not spacious. Plus: Easy from public transport (airport bus, MTR exhibition centre). Service was fine. Bed linen, towels clean. Minus: Bed harder than I'm used to. Big rusty stain on the floor around the toilet Sound proofing between rooms not great. Bottled water not replaced each day (but there's a 7-11 about 30 seconds walk away), no tea or coffee (unless I missed them), just a kettle and cups Overall: acceptable but a bit 'tired'. 2nd floor looked far nicer than 17th floor. Perhaps renovation is ongoing.
Stayed 4 nights in Nov 2023

2/10 Terrible

JIA YU

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy all night long
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
stay at charterhouse causeway bay
Decent facilities, not the most modern, showing its age, but relatively clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff, they upgraded me to the 18floow biz room, thanks! will come back again
Stayed 1 night in Nov 2023

2/10 Terrible

Darrel king

Stayed 6 nights in Oct 2023

8/10 Good

Zaber, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
It’s okay
Stayed 4 nights in Oct 2023

6/10 Okay

STOYAN ZHELEV

Liked: Staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023

6/10 Okay

Norman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is good, they have remodeled the lobby to be more useful and setup front desk for check in/out on 2nd floor. However, WiFi is so outdated that practically non-useful. I booked a business room, but can't use my laptop nor smartphone because WiFi is soooo slooow!!! They should ask hotel staff to use guest room WiFi to experience the reality!!!
Stayed 1 night in Jul 2023

4/10 Poor

Mandy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room is small which didn’t match with the site pictures, carpet was dirty, no proper cleaning or organizing everyday. There was a used toothbrush left in the bathroom on the first day when we arrived.
Stayed 12 nights in May 2023

8/10 Good

Maruthi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 3 nights in May 2023

10/10 Excellent

Julsar

Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Rooms feel dated, location is ok
2x doors away from lifts, a bit noisy. Decor reminds me of another HKG hotel in SYP, but looks tired & dated. Location is OK, but walk from CWB MTR, can become a trek / hike with 23kg of luggage. Convenient, to shops, food & taxis.
Stayed 2 nights in Apr 2023

6/10 Okay

Raymond

Business traveler
Disliked: Room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Charles

Stayed 7 nights in Apr 2023

10/10 Excellent

Mei Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great location and very friendly staff
While the hotel is generally dated, very good size room (relative for Hong Kong) and comfortable queen size bed and clean for us. We had a good rate due to early booking. The location is great between the Waichai and Causeway bay MTR. Many dining options nearby from local eateries to great coffee plan and south asian fast food. Lots of other transport options such as tram, buses. The staff is very friendly especially those cleaning our floor. We appreciate the small fridge available for our 2-week stay. However, WIFI access has not been stable as there had been period of time where we were unable to get access to WIFI provided by hotel (likely due to high volume of users trying to access) and should be improve.
Stayed 14 nights in Apr 2023

4/10 Poor

Luke

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent. The place is very walkable to the fruit market.
Stayed 4 nights in Mar 2023

6/10 Okay

Leonardo Jr.

Stayed 3 nights in Mar 2023

6/10 Okay

Rex

Business traveler
Liked: Cleanliness
The room was dated and reception area must be under renovations as the one I used was in a small room. Forgot to bring an adaptor for my phone. I had the charger but needed the Asian adaptor and the hotel didn't have one to lend guests.
Stayed 1 night in Mar 2023

10/10 Excellent

Betty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel, comfortable room, bed and bedding, desk and lighting excellent. Good breakfast downstairs. Terrific concierge helped me locate COVID testing site and printed out results for me. Morning check out made easy with help obtaining taxi to airport. Major drawback is very slow wifi made it difficult to open and load up files.

10/10 Excellent

Lung Yu

Stayed 7 nights in Feb 2023