Bonjour Mr. Mark,thank you very much for your positive Review.We are looking forward to welcome you back soon.warm regardsSteffen OpitzGeneral Manager

Bonjour Asa,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Steffen OpitzGeneral Manager

Bonjour Ms. Veronika,Thank you for taking the time and effort to complete our survey following your recent stay at Sofitel Frankfurt Opera.At Sofitel we all take great pride in providing our guests with the highest standard of service, so I am very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this.Indeed, the points you raised do not correspond to the standard of service by which we measure ourselves. Please be assured that we have already taken all necessary measures to improve the quality of the services mentioned in the long term.Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services.We nevertheless look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Best regards,Steffen OpitzGeneral Manager

Bonjour dear George,First of all, we would like to thank you for your recent stay at the Sofitel Frankfurt Opera and especially for sharing your observations with us. We value your feedback as the most valuable tool to evaluate our services and improve where necessary.We regret to read that your stay with us did not quite meet your expectations. Our goal is to provide our guests with an exceptional experience. We would love a second chance to prove ourselves as a better host and hope to see you age at the Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour dear Robert,First of all, we would like to thank you for your recent stay at the Sofitel Frankfurt Opera and especially for sharing your observations with us. We value your feedback as the most valuable tool to evaluate our services and improve where necessary.We regret to read that your stay with us did not quite meet your expectations. Our goal is to provide our guests with an exceptional experience. We would love a second chance to prove ourselves as a better host and hope to see you age at the Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour dear Camille,First of all, we would like to thank you for your recent stay at the Sofitel Frankfurt Opera and especially for sharing your observations with us. We value your feedback as the most valuable tool to evaluate our services and improve where necessary.We regret to read that your stay with us did not quite meet your expectations. Our goal is to provide our guests with an exceptional experience. We would love a second chance to prove ourselves as a better host and hope to see you age at the Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the General Manager

Dear Mr. Edward,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Dear Mr. Kwong Therry,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Mia,Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Bonjour Marina,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Alice,Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Bonjour Emmelise,Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Bonjour Mr. Charles,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Eunji,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Backsan,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Hyon Kyu,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Gantulga,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Raymond,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Jennifer Anne,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Yong-Sang,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistent to the general Manager

Bonjour Jonathon,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour ,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Sigurd,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Mehdi,,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Dear Steven,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour dear Aaron,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera .It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant of the General Manager

Bonjour dear Lei,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera .It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant of the General Manager

Bonjour Ema,,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour RobertFirst of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Alexandra G,Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Steffen Opitz

Bonjour dear Brenda,Thank you very much for taking the time to share your feedback in our questionnaire.We appreciate your constructive feedback and please rest assured that we are taking the appropriate measures to address the matter in order to prevent from happening again in the future.We hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Wayne,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera in our Survey.It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Alexandr,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera in our Survey.It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour dear Alexandr,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera in our Survey.It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Hyung,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera in our Survey.It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Hermann,Thank you very much for taking the time to share your feedback in our questionnaire.We appreciate your constructive feedback and please rest assured that we are taking the appropriate measures to address the matter in order to prevent from happening again in the future.We hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Sarah Ann,Thank you very much for taking the time to share your feedback in our questionnaire.We appreciate your constructive feedback and please rest assured that we are taking the appropriate measures to address the matter in order to prevent from happening again in the future.We hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Haiyang,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager

Bonjour Shane,Thank you for taking the time and effort to complete our survey following your recent stay at Sofitel Frankfurt Opera.At Sofitel we all take great pride in providing our guests with the highest standard of service, so I am very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this.Indeed, the points you raised do not correspond to the standard of service by which we measure ourselves. Please be assured that we have already taken all necessary measures to improve the quality of the services mentioned in the long term.Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services.We nevertheless look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Best regards,Andre BeermannGuest Experience Manager

Bonjour Min-Suk,,Thank you very much for taking the time to share your feedback in our questionnaire.We appreciate your constructive feedback and please rest assured that we are taking the appropriate measures to address the matter in order to prevent from happening again in the future.We hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Steffen Opitz

Bonjour Oscar,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager

Bonjour Alexey,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. I was very sorry to hear that your experience at our SPA was not a delightful one.After receiving your review I immediately checked with our SPA team and they assured me that the tea offerings are complimentary. Towels are as well available throughour the SPA.I additionally checked with the connected Fitness First Gym who as well have a Sauna Area and they indeed do charge for tea at reception and do not provide towels in the Sauna area.I do apologize that the signage was unclear in our SPA area and will make sure we improve on this.Best regards,Andre BeermannGuest Experience Manager

Bonjour Mary,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager

Bonjour Mary,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager

Bonjour Genevieve,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager

Bonjour Vasilios,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I do apologize for the planned closure of the bar due to maintenance works but hope to see you again very soon.Sincerely,Andre BeermannGuest Experience Manager

Bonjour Elisabeth Janet,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager

Bonjour Patrick,Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem letzten Aufenthalt im Sofitel Frankfurt Opera. Es ist immer eine Freude, solch positives Feedback zu erhalten, und ich freue mich, Ihre freundlichen Kommentare und Komplimente mit allen unseren Kollegen zu teilen.Nochmals vielen Dank, dass Sie sich die Zeit genommen haben Ihr Feedback mit uns zu teilen und wir hoffen, Sie in naher Zukunft wieder im Sofitel Frankfurt Opera begrüßen zu dürfen.Mit freundlichen Grüßen,Andre BeermannGuest Experience Manager

Bonjour Adam,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager