Courtyard

Reviews of Swissôtel Al Murooj Dubai

5 out of 5
Swissôtel Al Murooj Dubai
Al Mustaqbal Steet, Opposite The Dubai Mall Downtown Dubai, Dubai, United Arab Emirates

Reviews

8.4

Very Good

Rating 10 - Excellent. 530 out of 1005 reviews" "
Rating 8 - Good. 277 out of 1005 reviews" "
Rating 6 - Okay. 105 out of 1005 reviews" "
Rating 4 - Poor. 46 out of 1005 reviews" "
Rating 2 - Terrible. 47 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amro Nagah on Mar 25, 2024
Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

8/10 Good

Nassar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Maintenance slightly lacking
Stayed 7 nights in Mar 2024
Response from Amro Nagah on Mar 18, 2024
Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

6/10 Okay

Fahad

Hotel is understaff. Need to improve customer service.
Stayed 1 night in Mar 2024
Response from Reservations department on Mar 17, 2024
Dear Fahad Suleman,Please let us know what was challenging you during your pervious stay, in order to escalate directly with our management.Your reservation Team!Swissôtel Al Murooj Dubai!

8/10 Good

Mirza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the experience was good but could have been better. We noticed that the room service was not as great. The food did not taste as good as we expected from this type of hotel.
Stayed 3 nights in Mar 2024
Response from Amro Nagah on Mar 17, 2024
Dear Mr. Mirza,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Housam

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
N
Stayed 10 nights in Mar 2024
Response from Amro Nagah on Mar 17, 2024
Dear Mr. Housam,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Safa

Stayed 5 nights in Feb 2024

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Amro Nagah on Mar 7, 2024
Dear Mr. Rosendo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

navil eldamouni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Feb 2024
Response from Amro Nagah on Mar 24, 2024
Dear Mr. Navil,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amro Nagah on Mar 5, 2024
Dear Ms. Anne-Marie,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Mimo

Stayed 2 nights in Feb 2024
Response from Amro Nagah on Mar 4, 2024
Dear Mr. Mimo,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Sviatlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for a week in February. The hotel is really well located in the downtown with the proximity to the mall, shops, pharmacy etc. The room was cleaned daily and the staff was very helpful and responsive. The room is really big and cosy. We recommend the hotel!
Stayed 8 nights in Feb 2024
Response from Amro Nagah on Feb 26, 2024
Dear Ms. Sviatlana,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and fit our needs.
Stayed 6 nights in Feb 2024
Response from Amro Nagah on Feb 26, 2024
Dear Mr. Scott,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Moh'd

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is just nice facility
Stayed 1 night in Feb 2024
Response from Amro Nagah on Feb 20, 2024
Dear Mr. Moh'd,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Futoshi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is good enough and very convenient place if going to Dubai mall. Variety of Breakfast meal, also I can recommend dinner buffet, especially international buffet which serving weekend is good. You can take a dinner and take all you can eat. Also the buffet price is reasonable. No need to try to find outside restaurants. Just consider that check in / out are slightly taking time. I’m not sure why that’s so. It might be not enough something to proceed it.
Stayed 3 nights in Feb 2024
Response from Kindest regards, Amro Nagah General Manager on Feb 13, 2024
Dear Mr. Futoshi,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

6/10 Okay

wahida

Traveled with family
The hotel was very noisy , every thing was old and smells. The hotel customers service was slow and not very helpful.
Stayed 5 nights in Feb 2024
Response from Amro Nagah General Manager on Feb 13, 2024
Dear Ms. Wahida,Thank you very much for your review of your recent stay with us at Swissotel Al Murooj Dubai. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much!Looking forward to welcoming you back to Swissotel Al Murooj Dubai in the near future, we remain with kind regards,

6/10 Okay

luvia

Traveled with family
Liked: Cleanliness, staff & service
Everything was fine only they need to improve with new furniture theyvare really old and for the price they were charging for night
Stayed 4 nights in Dec 2023
Response from Amro Nagah on Jan 22, 2024
Dear Ms. Iuvia,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Lorenzo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

2/10 Terrible

Agustin, Jenks

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't properly clean. The entire carpet smelled of sand; the illumination was so poor that my family had to remove all of the carpet to see well. The wood floor had a hole, and the bathroom view was hung. Also, I try to call Expedia to complain about the situation. We check out on the 01st of January at 11:00 am.
Stayed 14 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Ms. Agustin,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

6/10 Okay

Masood

Traveled with family
Liked: Cleanliness, staff & service
The only good I thought was its close to Dubai Mall, but with traffic and signals and main road, its better to drive everywhere. Breakfast was good. And the beds were comfortable.
Stayed 3 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Masood,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

2/10 Terrible

fathima

Stayed 8 nights in Dec 2023
Response from Amro Nagah on Jan 20, 2024
Dear Ms. Fathima,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

4/10 Poor

Peter

Traveled with family
Disliked: Amenities, property conditions & facilities
Extremely dated, stinks of smoke.
Stayed 1 night in Dec 2023
Response from Amro Nagah on Dec 30, 2023
Dear Mr. Peter,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

6/10 Okay

Eugene

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Response from Amro Nagah on Dec 30, 2023
Dear Mr. Eugene,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Apartment is Very old. Toilet is dirty. Smell bad. Bedroom Curtain cannot be closed tightly. In the middle of shower, no hot water in some days. We stayed 7nights and seems not vacuum everyday. Hair on the floor. Dust on the hair dryer. No refill toilet paper, two box tissue is empty for few days. Not worth
Stayed 7 nights in Dec 2023
Response from Amro Nagah on Dec 30, 2023
Dear Valued Guest,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

2/10 Terrible

husham

Traveled with partner
Stayed 8 nights in Dec 2023
Response from Amro Nagah on Dec 30, 2023
Dear Mr. Husham,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location for our short two-night stay after a cruise. the immense Dubai mall is a short 5 minute walk across a busy road, and that's also where you'd go to tour the Burj Khalifa tower. It's also a 15 to 20 minute taxi ride to either the Dubai Marina area or to the airport. The staff in the main building and in the apartment building where we stayed were exceptionally friendly and helpful. they were able to get us into our room before 11 AM so we could start enjoying the area.
Stayed 2 nights in Dec 2023
Response from Amro Nagah on Dec 20, 2023
Dear Mr. Darren,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

6/10 Okay

Zaynal, Merritt Island

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Noisy, coffee shop/bar downstairs stayed late till 3 am… Problem with refrigerator, they changed 4 times, was still not good Kitchen was missing so many items, request all, they brought many Many features in the apartment was not properly functioning, ie toilet flushing keep sticking and not releasing, have to force that…. Impractical 2 different keys, one to open parking garage and another to open room Ac was a major problem, 1 controller for all 3 bedrooms, created an issue with my family, one want warm other wanted cooler, etc
Stayed 19 nights in Nov 2023
Response from Amro Nagah on Dec 16, 2023
Dear Ms. Zaynal,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel were awesome
Stayed 5 nights in Dec 2023
Response from Amro Nagah on Dec 16, 2023
Dear Mr. Ahmad,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Joao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service and rooms. very clean
Stayed 1 night in Dec 2023
Response from Amro Nagah on Dec 13, 2023
Dear Mr. Joao,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

8/10 Good

Fahad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 15 min walk to Dubai Mall. Rooms were decent but cleaning could be a bit better. Plenty of places to eat close by and a super market within walking distance.
Stayed 3 nights in Dec 2023
Response from Amro Nagah on Dec 10, 2023
Dear Mr. Fahad,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

4/10 Poor

MARYAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amro Nagah on Dec 9, 2023
Dear Ms. Maryam,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

10/10 Excellent

Mutsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from world’s largest shopping mall
Stayed 1 night in Nov 2023
Response from Amro Nagah on Dec 3, 2023
Dear Mr. Mutsumi,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Hussain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Nov 2023
Response from Amro Nagah on Nov 28, 2023
Dear Mr. Hussain,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comment.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Mutsumi

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful for tickets, taxi etc
Stayed 1 night in Nov 2023
Response from Amro Nagah on Nov 26, 2023
Dear Mr. Mutsumi,Thank you for taking the time to leave an excellent rating and comments. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Haleemah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff .Great option for breakfast .Overall the hotel was clean and flexible with check in and checkout times. Would definitely stay on my next visit to Dubai
Stayed 3 nights in Nov 2023
Response from Amro Nagah on Nov 21, 2023
Dear Ms. Haleemah,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

8/10 Good

CHUNPYO

Stayed 3 nights in Nov 2023
Response from Amro Nagah on Nov 18, 2023
Dear Mr. Chunpyo,Thank you for taking the time to leave a positive rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

dost

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch. The team at the hotel provided world class service. Big thank you for Mr. simit, Peter, Emir, Gobianth and Mahmoud. Hotel was clean and breakfast was superb. We really enjoyed our stay.
Stayed 3 nights in Nov 2023
Response from Amro Nagah on Nov 13, 2023
Dear Mr. Dost,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Abdulsattar

Stayed 3 nights in Nov 2023
Response from Amro Nagah on Nov 8, 2023
Dear Mr. Abdulsattar,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

4/10 Poor

Mahmoud

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Bad experience
Not worth the money i paid . The apartment they gave me needs a lot of renovation. Water low pressure for shower old furniture. I wants to ask my money back as i feels like a cheat 😕 you will finds way better hotels for same money
Stayed 1 night in Nov 2023
Response from Amro Nagah on Nov 5, 2023
Dear Mr. Mahmoud,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

8/10 Good

Caroline

Stayed 2 nights in Oct 2023
Response from Amro Nagah on Nov 24, 2023
Dear Ms. Caroline,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Li Hua

Stayed 1 night in Oct 2023
Response from Amro Nagah on Nov 1, 2023
Dear Mr. Hua,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

4/10 Poor

nicola

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amro Nagah on Oct 26, 2023
Dear Ms. Nicola,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

2/10 Terrible

Juan

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Old dated, smells horrible, bathrooms haven’t been renovated in years and are dirty The carpet is dated, dirty and smells bad I travel extensively internationally and this is one of the worst properties I have ever been in
Stayed 7 nights in Oct 2023
Response from Amro Nagah on Oct 23, 2023
Dear Mr. Juan,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

6/10 Okay

Will

Stayed 1 night in Oct 2023
Response from Amro Nagah on Oct 21, 2023
Dear Mr. Will,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Fiona

Traveled with family
Liked: Amenities, property conditions & facilities
Great location for Dubai Mall and downtown. Hotel is very comfortable with all the facilities needed. Little noisy from road as we were on the 8th floor of Apartment building but absolutely all we needed for 2 nights. Rooms were large and spacious for two teenagers. Definitely will stay again
Stayed 2 nights in Oct 2023
Response from Amro Nagah on Oct 21, 2023
Dear Ms. Fiona,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay with the staffs being friendly and helpful.
Stayed 5 nights in Sep 2023
Response from Amro Nagah on Oct 8, 2023
Dear Valued Guest,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Jawwad

Stayed 8 nights in Jul 2023
Response from Amro Nagah on Oct 25, 2023
Dear Mr. Jawwad,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Amro Nagah on Oct 8, 2023
Dear Mr. Benjamin,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

8/10 Good

Luana

Great stay, friendly staff, close proximity to Dubai mall
Stayed 3 nights in Sep 2023
Response from Amro Nagah on Oct 1, 2023
Dear Ms. Luana,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

6/10 Okay

Hyeonjoon

Stayed 1 night in Sep 2023
Response from Amro Nagah on Oct 8, 2023
Dear Mr. Hyeonjoon,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Pohchin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Friendly and helpful staff. Good breakfast spread at the hotel. We stayed in the 3-room apartment, though spacious, the fixtures are worn out and the corridor carpet smells stale.
Stayed 2 nights in Sep 2023
Response from Amro Nagah on Sep 26, 2023
Dear Mr. Pohchin,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager