Lobby lounge

Reviews of The Westin Dallas Fort Worth Airport

4 out of 5
The Westin Dallas Fort Worth Airport
4545 W John Carpenter Fwy, Irving, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024

10/10 Excellent

ELIER, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near DFW
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear ELIER, Thank you for choosing to stay at The Westin Dallas Fort Worth Airport. We are pleased you thoroughly enjoyed your stay with us, and our location was ideal for your travel needs. We hope we will be the first hotel you think of on future trips to the area.Thomas BlanchardGeneral Manager

6/10 Okay

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for the price. It is in an area around DFW, surrounded by other hotels, not many eating choices if you have no Transporation. We always stay here when American Airlines strands us on our way back home. So we end up here late at night. ( Im sure stranded passengers are common here). Biggest complaint is the limited menu and restaurant hours....for this location and the stranded passengers, there should be 24 hours service. Yes you can hear the planes landing early in the morning.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Armando, Thank you for staying with us and sharing your experience. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Thomas BlanchardGeneral Manager

6/10 Okay

Mindi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn’t know you had to pay $20 a night for parking in their uncovered parking lot. They also did not offer any complimentary coffee in the morning. Their rooftop pool was very small and it an area that needed some esthetic work done.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Mindi, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we understand your concern about our parking fees and regret not meeting your expectations. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We also regret not meeting your expectations regarding some of our amenities. We appreciate all of your feedback and hope to have you as our guest again for a much-enhanced stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Marcene

Liked: Staff & service
Don’t like you have to be an exclusive member to have any kind of breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Renee, Sanger

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More lunch choices would have been nice, but our lunches were fine.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Renee, We are delighted you enjoyed your stay at The Westin Dallas Fort Worth Airport. While we are glad to read your lunches met your satisfaction, we appreciate your feedback regarding additional lunch choices. Your comments help us continually improve, and we look forward to exceeding your expectations during your next visit. Thank you for your kind words.Thomas BlanchardGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient quiet Shuttle service to airport
Stayed 1 night in Apr 2024

8/10 Good

Graziella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel the shuttle service very efficient and quick
Stayed 1 night in Apr 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear james, Thank you for the wonderful rating of The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

10/10 Excellent

Marilsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Marilsa, We appreciate you taking the time to leave your kind rating for The Westin Dallas Fort Worth Airport. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Thomas BlanchardGeneral Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Westin. I’d like to especially note two folks who made my stay memorable—Dominic, who helped me get my bags to my room and then served dinner to me in the restaurant, and the shuttle driver who went way beyond the job duties to help me get to the airport for my next flight. Both are outstanding employees who made me feel safe and cared for.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Mary, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to have the opportunity to welcome you back soon to The Westin Dallas Fort Worth Airport.Thomas BlanchardGeneral Manager

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a stop in Dallas
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Pedro, Thank you for your feedback on The Westin Dallas Fort Worth Airport! We're glad to hear that you found our hotel convenient. Your satisfaction is our priority, and we hope to welcome you back for another comfortable stay soon. Safe travels!Thomas BlanchardGeneral Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Westin. My favorite hotel chain. Service is almost always great. Eddie, behind the bar, is excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Stayed 2 nights in Apr 2024
Response from General Manager on May 10, 2024
Dear Joyce, Thank you for choosing The Westin Dallas Fort Worth Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thomas BlanchardGeneral Manager

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Eduardo, Thank you for the wonderful rating for The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport; updated rooms
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Patrick, Thank you for staying at The Westin Dallas Fort Worth Airport. We are pleased our proximity to the terminals could help you easily arrive and depart. It was a pleasure hosting you, and we hope we will be the first hotel you think of when you make future trips to the area.Thomas BlanchardGeneral Manager

10/10 Excellent

Marando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was short but the place was well kept
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Marando, Thank you for choosing The Westin Dallas Fort Worth Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thomas BlanchardGeneral Manager

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Rosalia, We are pleased to receive your generous rating for The Westin Dallas Fort Worth Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Thomas BlanchardGeneral Manager

10/10 Excellent

ALBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant sub par food. Service great
Stayed 1 night in Mar 2024

10/10 Excellent

Niwde, Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Niwde, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at The Westin Dallas Fort Worth Airport. We'd love to host you again someday for yet another unforgettable visit.Thomas BlanchardGeneral Manager

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to have been informed in advance that there was a healthy fee to park.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Allen, We are delighted to read about your positive experience at The Westin Dallas Fort Worth Airport! Thank you for your feedback regarding the parking fee. We appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for another great stay.Thomas BlanchardGeneral Manager

10/10 Excellent

gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service driver Matt was awesome
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Gregory, Thank you for taking the time to review your recent experience at the hotel. We are thrilled to read that you had an awesome experience with our shuttle service driver, Matt, at The Westin Dallas Fort Worth Airport. Providing exceptional service is our priority, and we are glad Matt made your stay memorable. We will be sure to pass along your kind words. Thank you for choosing to stay with us!Thomas BlanchardGeneral Manager

6/10 Okay

Amy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Amy, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Thomas BlanchardGeneral Manager

10/10 Excellent

Bernice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tired from a long day of travel - the customer service at this hotel was excellent. Above and beyond. Every staff person I interacted with was helpful and kind. Highly recommend the restaurant - the food was delicious!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Bernice, We are delighted to know that you loved your time with us, and what made it more special was the food offered to you at our restaurant. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. It was such a pleasure hosting your visit at The Westin Dallas Fort Worth Airport, and we hope to have the honor of doing so again soon.Thomas BlanchardGeneral Manager

10/10 Excellent

Chantelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant stays open until midnight with the same options for room service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Chantelle, It was a pleasure to read your fantastic review about The Westin Dallas Fort Worth Airport. We strive to provide every guest with outstanding hospitality, and your compliments encourage us all. Thank you for highlighting our restaurant and room service. Thank you for being our guest, and we hope to be your hotel of choice whenever you visit the area.Thomas BlanchardGeneral Manager

8/10 Good

Lawrence

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and room was top notch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Lawrence, Thank you for sharing your fantastic experience at The Westin Dallas Fort Worth Airport! We're thrilled to hear that you had a seamless check-in process and enjoyed your luxurious room. Providing exceptional service and comfort is our top priority, and we're delighted that we could exceed your expectations. We hope to see you again when your travels bring you back into the area. Thomas BlanchardGeneral Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with clean rooms, very comfortable beds and helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Jennifer, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are glad to know how much you appreciated our clean room and comfortable beds. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. It was a true pleasure to have you as our guest, and we hope to see you again soon!Thomas BlanchardGeneral Manager

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Everything we needed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Harry, Thank you for choosing The Westin Dallas Fort Worth Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Vanessa, Thank you for being our guest at The Westin Dallas Fort Worth Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Donna, Thank you for sharing your feedback! We're delighted to hear that you found The Westin Dallas Fort Worth Airport to be conveniently located near the airport. Our prime location aims to provide guests with ease and comfort during their travels. We look forward to welcoming you back and ensuring another pleasant stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Ramsey, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay in general - great stay for an airport hotel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Ramsey, Thank you for your fantastic feedback! We're thrilled your stay at The Westin Dallas Fort Worth Airport was enjoyable. It's wonderful that you found our hotel a great choice for an airport stay. We appreciate your kind words and hope to welcome you back soon for another excellent experience.Thomas BlanchardGeneral Manager

10/10 Excellent

lavonia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gorgeous and the staff were amazingly knowledgeable and helpful. I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear lavonia, Thank you for being our guest at The Westin Dallas Fort Worth Airport. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 27, 2024
Dear Jason, We appreciate you taking the time to leave your kind rating for The Westin Dallas Fort Worth Airport. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Thomas BlanchardGeneral Manager

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Allen, Thank you for the wonderful rating for The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Francisca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was super clean. Bed had hair on it but it was so clean other than that.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Francisca, Please accept our gratitude for reviewing your stay at The Westin Dallas Fort Worth Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our clean bed and bathroom. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, comfortable bed, great towels! The room was awesome! Property could use some updating in hallways, and beautifying a bit around the hotel. Everything else was great!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Cristina, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. Our goal is to provide an excellent stay, starting with a great night's sleep. We hope you will be back to see us again soon.Thomas BlanchardGeneral Manager

4/10 Poor

Phillip

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Phillip, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thomas BlanchardGeneral Manager

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Carol, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Fort Worth Airport. We look forward to your return and wish you all the best with your future travels.Thomas BlanchardGeneral Manager

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear David, We are delighted with your rating! It's lovely to know that you enjoyed so much about your time at The Westin Dallas Fort Worth Airport. We look forward to serving you again in the future.Thomas BlanchardGeneral Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Jan, We are thrilled you had an excellent stay at The Westin Dallas Fort Worth Airport, and we appreciate the fantastic rating. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thomas BlanchardGeneral Manager

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed multiple times. Very easy to get to airport and nice clean facilities
Stayed 1 night in Feb 2024
Response from Thomas Blanchard General Manager on Feb 6, 2024
Dear Alma, Thank you for being our guest again at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding the cleanliness of our property and the convenient location close to the airport. Thank you for making us your preferred choice on every visit, and we hope to see you soon.Thomas BlanchardGeneral Manager

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Response from General Manager on Jan 29, 2024
Dear Mike, Thank you for being our guest at The Westin Dallas Fort Worth Airport. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. Your review is much appreciated and encourages us to continue our efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Thomas BlanchardGeneral Manager

4/10 Poor

Edwin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
DON'T WASTE YOUR MONEY!
Toilet did not work, door latch got stuck, so we couldn't get in our room, $15 a day parking was ridiculous, shower water was barely even warm. Other than that, it was a nice hotel.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Edwin, We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to hear about the issues with the toilet, door latch, parking, and water temperature. This falls below our standards, and we deeply regret any frustration caused. Your feedback is invaluable, and we are actively addressing these concerns to ensure a more seamless experience for our guests. We appreciate your understanding and hope for the opportunity to regain your trust in the future.Thomas BlanchardGeneral Manager

8/10 Good

John

Stayed 1 night in Dec 2023
Response from General Manager on Jan 21, 2024
Dear John, We are thrilled you had an excellent stay at The Westin Dallas Fort Worth Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thomas BlanchardGeneral Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean and safe . Shuttle to airport and close to everything.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Carlos, Thank you for your nice review of The Westin Dallas Fort Worth Airport. We are so glad that you loved everything about our hotel and location. We also want to thank you for pointing out the convenience of using our complimentary shuttle service. This is a great feature that makes our hotel ideal for experiencing all that Irving has to offer. We hope you will stay with us again soon.Scott StewartGeneral Manager

10/10 Excellent

Becky

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Jan 21, 2024
Dear Becky, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Westin Dallas Fort Worth Airport. We will be the first hotel you think of on future trips to the area.Thomas BlanchardGeneral Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023