6/10 Okay
Lori, Watauga
Traveled with family and small children
Jun 1, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Initial impressions were all awesome. Easy check in, very clean room, beautiful pool & hot tub. By 10pm, I had already decided to plan a return trip. And then it all fell apart. Somewhere between 10-midnight we started hearing loud strange noises that we couldn’t identify. It sounded like an electrical saw on metal. Seemed like a strange time for maintenance to be happening or maybe there was some kind of maintenance emergency. Then during the night the toliets stopped flushing completely, then started backing up. I had a dilemma of dealing with my sleeping grandson, or “waiting “ which ended when my grandson woke up at 8, and had to go. Quickly got dressed and headed for the lobby to use the lobby restrooms. No such luck… closed for cleanup. We were told we might be able to use restrooms on the 3rd floor.
No clean flushable toilet available but when a 10 year old has to go, you use what’s available…gross. Was told at checkout that the situation started out as “planned” maintenance but then a pipe burst or was broken. I get it stuff happens , unexpected events occur but no toliets for many hours at a premium hotel is unacceptable. No contingency plan? No notice under the door or at checkin about loud late hour maintenance planned? No good information about where we could “go” until it’s repaired? And no offer of compensation at checkout. We checked out earlier than planned to drive next door at the children’s hospital to use their lobby facilities. Very disappointing
Lori
Stayed 1 night in May 2024