Breakfast, lunch, dinner served; American cuisine

Reviews of DoubleTree by Hilton Dallas - DFW Airport North

4 out of 5
DoubleTree by Hilton Dallas - DFW Airport North
4441 W. John Carpenter Freeway, Irving, TX

Reviews

7.4

Good

Rating 10 - Excellent. 341 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 190 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 95 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sherry

Stayed 1 night in May 2024

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Nesima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit older outdated style but overall quiet and functional hotel
Stayed 2 nights in May 2024
Response from Andrew L - Front Office Manager on May 8, 2024
Thank you Nesima, for taking time to share feedback from your stay. We appreciate your score of 4 out of 5 and look forward to servicing you again soon!

8/10 Good

Casey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at as friendly and helpful, property felt clean but room smelled horribly of cigarette smoke. The shuttle offered by the hotel is extremely helpful to get the the airport or other sites nearby
Stayed 1 night in Apr 2024
Response from Andrew L - Front Officer Manager on May 2, 2024
Thank you Casey for taking time to share feedback from your stay. We appreciate your direct comments mentioning the smoke and comments about your shuttle. We will pass this along to our management team.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Jason, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

10/10 Excellent

DALIA, Renton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to airport
Stayed 1 night in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Dalia, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

8/10 Good

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Crumbs and stains in sheets … obviously not changed! Yuck!
Stayed 1 night in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Kyle, for taking time to share feedback from your stay. I'm pleased to see you rated us a 4 out of 5 and we look forward to serving you again soon!

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Andrew L - Front Office Manager on May 12, 2024
Thank you, Susan, for rating us a 5 out of 5. We would enjoy serving you again soon!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Taylor, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Ricky, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

10/10 Excellent

Terry, Alamogordo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Terry, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

6/10 Okay

Dariel

Stayed 1 night in Apr 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Dariel, for taking time to share feedback from your stay. We apologize for the inconvenience's you experienced and will be sure to pass that along to our management team for further review. We look forward to serving you again soon!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, staff and food were great. Gym equipment needed maintenance
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Kenneth, for taking time to share feedback from your stay. I'm pleased to see you rated us a 4 out of 5 and we look forward to serving you again soon!

6/10 Okay

Denise

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Waited for the free shuttle for an hour- never came and I ended up in a Taxi.
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Denise, for taking time to share feedback from your stay. We apologize for the inconvenience's you experienced and will be sure to pass that along to our management team for further review. We look forward to serving you again soon!

6/10 Okay

Amar, Borough Green

Business traveler
Liked: Cleanliness
Staff were friendly, and as far as a lay over in between flights goes I suppose it ticks the boxes.
Stayed 2 nights in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Amar, for taking time to share feedback from your stay. We apologize for the inconvenience's you experienced and will be sure to pass that along to our management team for further review. We look forward to serving you again soon!

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Isaac, for taking time to share feedback from your stay. I'm pleased to see you rated us a 4 out of 5 and we look forward to serving you again soon!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Lori, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

8/10 Good

Theodore, Rancho Mission Viejo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay for business.
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Theodore, for taking time to share feedback from your stay. I'm pleased to see you rated us a 4 out of 5 and we look forward to serving you again soon!

10/10 Excellent

Marilynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Marilynn, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Justin, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

10/10 Excellent

George

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved there smiling faces handing me a warm cookie and water💗
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, George, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

6/10 Okay

Dana

Disliked: Property conditions & facilities
Run down and musty ground-floor room. Obnoxiously loud lobby music.
Stayed 1 night in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Dana, for taking time to share feedback from your stay. We apologize for the inconvenience's you experienced and will be sure to pass that along to our management team for further review. We look forward to serving you again soon!

6/10 Okay

Joetta

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Joetta, for taking time to share feedback from your stay. We apologize for the inconvenience's you experienced and will be sure to pass that along to our management team for further review. We look forward to serving you again soon!

8/10 Good

Michael, Denver

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice airport hotel. The free cookies at check-in are nice. Some of the workmanship in the room was shoddy, not what you expect in a Hilton.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nikole, Grand Island

Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on May 4, 2024
Thank you, Nikole, for taking time to share feedback from your stay. I'm pleased to see you rated us a 5 out of 5 and we look forward to serving you again soon!

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff were friendly. Food was great. Bartender was great. Shuttle driver was great. Room was quiet and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

mulekwa

Traveled with family
Disliked: Amenities, property conditions & facilities
Outdated lobby, Gym, carpet
Stayed 3 nights in Jan 2024

6/10 Okay

Faith

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

George

Stayed 1 night in Jan 2024

10/10 Excellent

Cheyenne

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Adriana

Traveled with family
Disliked: Amenities
Very outdated and the amenities announced on the website are not necessarily available.
Stayed 1 night in Dec 2023

6/10 Okay

Julie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very pleasant staff and the room was clean. The bathroom and carpet were showing some serious wear and age. I had a room with a window that was 5 feet up from the floor. Couldn’t look out of it.
Stayed 1 night in Dec 2023

4/10 Poor

Jason

Disliked: Staff & service, amenities
Couldn't get the shower on. The knob on the faucet was stuck. I had to force it. Took 10 minutes to figure it out. Finally got to shower and the body wash was completely out. Called the desk and they did not care at all. Everyone there was just generally rude.
Stayed 1 night in Dec 2023

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Patrick

Stayed 2 nights in Dec 2023

8/10 Good

Bryce

Liked: Cleanliness, staff & service
Was no better or worse than I expected. Not bad, not great, but pretty good.
Stayed 1 night in Dec 2023

10/10 Excellent

Christie Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Nov 2023

2/10 Terrible

Rezlyn

Stayed 2 nights in Nov 2023
Response from Jorge on Dec 3, 2023
Thank you for choosing our hotel and for your comments. We sincerely apologize that you had difficulties during your stay. Everything we do is designed to provide a revitalizing experience, and we regret letting you down. We have shared your comments with our associates, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit to the area.

2/10 Terrible

Oscar

Disliked: Staff & service
Early check in was a nightmare.
Stayed 1 night in Nov 2023
Response from Jorge on Dec 3, 2023
Thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this inconvenience. We would welcome an opportunity to restore a more favorable impression the next time you are in the area.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gambia on Nov 13, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Dallas - DFW Airport North to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jorge on Dec 3, 2023
Thank you for being our guest at our DoubleTree DFW North. We are pleased that we could provide you with an enriching and pleasant stay. We appreciate your generous comments regarding our attentive service, convenient location and spacious accommodations. It is our hope that you will choose us every time your travels bring you to our area. Thanks again!

10/10 Excellent

Lev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gambia on Nov 13, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Dallas - DFW Airport North to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!