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Reviews of DoubleTree by Hilton Chengdu - Longquanyi

4.5 out of 5
DoubleTree by Hilton Chengdu - Longquanyi
No.118 Jin'an Rd Longquanyi District, Chengdu, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Awful experience!!! My husband and I checked in at DoubleTree by Hilton Chengdu - Longquanyi on 9 June. While we were using the lift from 21th floor to Ground floor lobby at night, suddenly the lift(p1) dropped to 14th floor, then dropped to 13th floor again and stopped there. We were stuck in the lift for roughly around 40 minutes. During the period of stuck inside the lift, we both felt unwell and we fearful of our lives, experiencing incomparable pain. For a hotel ( DoubleTree by Hilton Chengdu Longquanyi) which labels itself with high standards, the emergency assistance in this instance was extremely disappointing and shocking with how delayed the action was. I hope my horrible experience will not happen to others in the future.
Stayed 1 night in Jun 2023
Response from Doubletree by Hilton Chengdu-Longquanyi on Jun 16, 2023
Dear Guest, we apologize again for the elevator issue that made your stay was not up to your expectation. The safety of guests is always a top priority of our hotel. We look forward to welcoming you back in the near future.General Manager of Doubletree by Hilton Chengdu-Longquanyi

10/10 Excellent

Tien Teck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.
Get room upgrade. Everything in room are in excellent condition. Very pleasant stay.
Stayed 2 nights in Dec 2019
Response from Doubletree by Hilton Chengdu-Longquanyi on Mar 28, 2024
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!

6/10 Okay

Kevin, Chicago

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I travel southeast Asia often. We prepaid a two day stay at this hotel. Our plane coming from Vietnam had Mechanical problems and it was returned back to Vietnam. This caused us to be late. We did not arrive at the hotel until 8 am. Because we were late, we were told our reservation was cancelled. This was prepaid and guaranteed. With a long delayed flight and two kids, not having a reservation that was prepaid and guaranteed was not good. The hotel itself was very nice and the staff were friendly.
Stayed 2 nights in Aug 2019
Response from Doubletree by Hilton Chengdu-Longquanyi on Mar 28, 2024
Dear Guest, I am sorry that this stay didn't meet up your expectation. We will do everything we can to improve quality in both product and service to create unforgettable stay memories for all of our guests. We are looking forward to seeing you soon, giving us opportunity to serve you better in future.

10/10 Excellent

Derik, Los Angeles, California

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and excellent hotel overall. Paul Liu made sure our family of 5, with 3 kids (7, 9 and 11), was treated like VIPs while we stayed in our spacious, comfortable and modern two bedroom suite. The staff is very attentive and the restaurants are delicious. We tried their Japanese restaurant the first night and it was a good change of pace from daily Chinese food on a long China journey. Their Hot Pot Restaurant was excellent and offered lots of unique local dishes to try. Breakfast Buffet is a must with western and Chinese dishes aplenty. Overall I highly recommend the hotel. Thank you staff and again Paul went above and beyond for us to have a pleasant experience.
Stayed 3 nights in Jun 2019
Response from Sabrina on Jul 11, 2019
Thanks for staying with us at the DoubleTree by Hilton Chengdu Longquanyi. I’m happy to hear that you enjoyed your stay and that Paul was helpful! I’ll be sure to share your comments with them. See you soon, [Sabrina Luo - Commercial Director]

10/10 Excellent

CP, Portland oregon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and the customer service is above and beyond! The breakfast is amazing and the guestrooms are so comfortable and have everything you need and more. This was one of the hotels on our 30 day Asia trip that we enjoyed the most!
Stayed 3 nights in Mar 2019
Response from [Philippos Arghirides - General Manager] on Apr 10, 2019
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service ,and I’m very happy to hear that we are one of the hotels you enjoyed the most in Asia. We look forward to welcoming you back. See you soon, Thanks again! [Philippos Arghirides - General Manager]

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very happy with my stay at this hotel and will be returning again when I am in the area. Talking to the General Manager, Philippe’s Arghirides, at the end of my stay I learned they had apartments for guests that stay longer and want an at-home environment.
Stayed 1 night in Jul 2018

10/10 Excellent

zhuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robert, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very clean but no ATM machine nearby.
Very nice hotel with a very friendly staff. Will recommend to others.
Stayed 3 nights in Apr 2018
Response from [Philippos Arghirides - General Manager] on Apr 17, 2018
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.

10/10 Excellent

Hosup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from William Wu General Manager of Doubletree by Hilton on Jan 25, 2022
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okaay
I stayed for three days, but they didn't changed my bathrobe. I was a little shocked. And I was really really shocked that there were few staffs who could speak, listen and understand English. Most of the staff could only speak Chinese. There was a market near the hotel, so it was good to buy fresh fruits cheaply, but there weren't many restaurants. The Hot pot restaurant on the 2nd floor near hotel was delicious. But they can't speak english at all... also closing time is too early. If you order room service, I would recommend Chinese food. The chengdu dumplings were so good. not spicy, there's chicken inside. ah, this hotel has to pay the deposit. 1,000CNY.
Stayed 2 nights in Sep 2019
Response from Caroline on Sep 23, 2019
Thank you for your feedback and for choosing the DoubleTree by HiltonTM Chengdu Longquanyi. We are sorry about that we didn't change your bathrobe in time.then we will pay more attention to the housekeeping in the future.and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. And we will strengthen the English training for employees, Welcome back next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
Stayed 20 nights in Jan 2019

10/10 Excellent

Kangho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018