Exterior

Reviews of Radisson Hotel Brunei Darussalam

4 out of 5
Radisson Hotel Brunei Darussalam
Jalan Tasek, PO Box 2203, Bandar Seri Begawan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 289 out of 533 reviews" "
Rating 8 - Good. 205 out of 533 reviews" "
Rating 6 - Okay. 32 out of 533 reviews" "
Rating 4 - Poor. 6 out of 533 reviews" "
Rating 2 - Terrible. 1 out of 533 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ila, Minneapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice and convenient location situated near all of BSB’s attractions. The only comment I would make is our room had a strong scent of cleaning agent, Lysol or equivalent that made it difficult to sleep or stay longer. Other than this, we enjoyed the staff’s hospitality and kindness they showed to us.
Stayed 4 nights in Mar 2024
Response from Miriam Wolber on Mar 21, 2024
Dear Ila,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's location convenient for exploring Bandar Seri Begawan's attractions.We apologize for any inconvenience caused by the strong scent of cleaning agent in your room. Please rest assured that we take your feedback seriously and will work to address this issue to ensure a more pleasant experience for our guests in the future.We are glad to hear that you enjoyed the hospitality and kindness of our staff. Providing excellent service is always our top priority, and we are pleased that our team members were able to make your stay enjoyable despite the scent issue.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Yours sincerely,Miriam WolberGeneral Manager

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Meh
Stayed 3 nights in Feb 2024
Response from Miriam Wolber on Feb 27, 2024
Dear Oscar,thank you for your review.It is essential for us to receive guest feedback. We are disappointed to learn that we have failed to meet your expectations during your recent stay with us.As we are constantly trying to improve our serve for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerelyMiriam WolberGeneral Manager

10/10 Excellent

KEN

Response from Paula Munoz (Director of Sales & Marketing) on Feb 14, 2024
Dear KenThank you for taking time to complete the survey. We are happy to note that you had enjoyed your stay with us.Please let us know if there is anything else that we can assist.We look forward to welcoming you back.Kind regardsPaula MunozDirector of Sales & Marketing

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and very walkable area. Would recommend to anybody staying in Brunei.
Stayed 1 night in Dec 2023
Response from Miriam Wolber on Jan 5, 2024
Dear Patricia,Thank you for your kind words! We're delighted to hear that you found our employees lovely and enjoyed the walkable area. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience.We look forward to the pleasure of welcoming you back in the future.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Frederick, Hamilton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, fabulous breakfast, great service, very comfortable room
Stayed 4 nights in Dec 2023
Response from Miriam Wolber on Dec 29, 2023
Dear Frederick,Thank you for your positive feedback! We're delighted to hear that you found our hotel modern, enjoyed the fabulous breakfast, experienced great service, and had a very comfortable room.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to the pleasure of welcoming you back for another fantastic stay. Yours sincerely,Miriam WolberGeneral Manager

6/10 Okay

Verified traveler

Traveled with group
Stayed 2 nights in Dec 2023
Response from Miriam Wolber on Dec 24, 2023
Dear Anonymous,thank you for your review.It is essential for us to receive guest feedback and we sincerely would like to thank you for sharing your review with us.We are disappointed to learn that we have failed to meet your expectations.As we are constantly trying to improve our service for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Rahul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Staff were very helpful. Arlyn from the breakfast team was particularly helpful.
Stayed 1 night in Nov 2023
Response from Miriam Wolber on Nov 25, 2023
Dear Rahul,Thank you for taking the time to share your positive experience! We're delighted to hear that you found the hotel very comfortable and that the employees, especially Arlyn from the breakfast team, were very helpful. Your kind words are appreciated, and we'll be sure to pass on the compliments to Arlyn.We aim to provide excellent service, and it's always rewarding to receive positive feedback. If you have any more comments or suggestions, we'd love to hear them. We look forward to welcoming you back for another comfortable and enjoyable stay in the future!Yours sincerely,Miriam WolberGeneral Manager

8/10 Good

Jonathan

Stayed 3 nights in Nov 2023
Response from Miriam Wolber on Nov 25, 2023
Dear Jonathan,Thank you for your review and the team and I are delighted to hear that you enjoyed your recent stay with us.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Miriam Wolber on Nov 18, 2023
Dear Karen,First of all a big thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed your recent stay with us.We are looking forward welcoming you back again soon and if we can be of any assistance to make your next stay more memorable, please don’t hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really nice hotel, close to the centre, great facilities, very friendly and helpful staff
Stayed 6 nights in Oct 2023
Response from Miriam Wolber on Nov 6, 2023
Dear Paul,Thank you for your positive feedback! We're thrilled to hear that you had a great stay and found our hotel to be really nice, conveniently located near the center, with excellent facilities, and staffed with friendly and helpful personnel. We appreciate your kind words, and we look forward to welcoming you back for another wonderful experience in the future.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Soon Peng Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Miriam Wolber on Nov 6, 2023
Dear Soon Peng Christopher,Thank you for your review.The team and thrilled to hear that you enjoyed your recent stay with us.We are looking forward to welcoming you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy and close to the city centre.
Stayed 3 nights in Oct 2023
Response from Miriam Wolber on Oct 17, 2023
Dear Michael,thank you for your review.The team and I are happy to hear that you enjoyed your recent stay with us and especially the close location to the city center.We are looking forward welcoming you back again soon and if we can be of any assistance to make your next stay more memorable, please don’t hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

8/10 Good

Ayesha

Stayed 2 nights in Aug 2023
Response from Miriam Wolber on Oct 6, 2023
Dear Ayesha,thank you for your review.The team and I are happy to hear that you enjoyed your recent stay with us.We are looking forward welcoming you back again soon and if we can be of any assistance to make your next stay more memorable, please don’t hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff at the hotel and nice cool air conditioned room.
Stayed 4 nights in Jul 2023
Response from Paula Munoz (Director of Sales & Marketing) on Aug 7, 2023
Dear Kim, thank you for taking the time to give us a review. We are happy to read that your enjoyed your stay and look forward to welcoming you back soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

Sang Ho

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Miriam Wolber on May 10, 2023
Dear Sang Ho,thank you for your review.The team and I are delighted to hear that you enjoyed your recent stay with us.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

10/10 Excellent

Yipin

Stayed 1 night in May 2023

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Keep the good work up excellent
Hotel
River taxis
Stayed 7 nights in Mar 2023
Response from Paula Munoz (Director of Sales & Marketing) on Mar 20, 2023
Dear Dean, thank you for taking the time to give us a review! Happy to read that you enjoyed your stay. We hope to see you again on your next visit. Best regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Dewi Aryanti Laksmi

Traveled with partner
Liked: Cleanliness, staff & service
Staff and service are great, everyone is very friendly and helpful. We enjoyed our stay very much. One area of suggestion is that a renovation of the facility is really needed. Our room feels a little musty and damp despite the aircon and the shower head is cracked on the side, water gushed from this crack and sprayed to the whole shower room, hot water is a little hard to gauge, very easy to get really hot and took time to gauge the right temperature to shower.
Stayed 2 nights in Mar 2023
Response from Paula Munoz (Director of Sales & Marketing) on Mar 20, 2023
Dear Dewi Aryanti Laksmi, thank you for taking the time to leave a review. We are happy to read that you enjoyed your stay. We have also taken note of your comments with regards to the room's condition and the shower experience. We appreciate your feedback which will help in our plans for refurbishment in the future. We look forward to welcoming you back soon. Best regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Radisson Brunei staff were easily the most professional, courteous, and kind I have ever encountered. The rooms were clean and spacious. The breakfast was generous and varied! On site restaurant was fantastic. I cannot recommend them enough!
Response from Paula Munoz (Director of Sales & Marketing) on Mar 17, 2023
Dear Jennifer, thank you for your feedback and we are happy to read that you enjoyed your stay. We look forward to welcoming you back soon. Best regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Danesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful hotel with an amazing breakfast buffet. No complaints
Response from Paula Munoz (Director of Sales & Marketing) on Jan 17, 2023
Dear Danesh, thank you for your feedback. We are happy to note that you had an enjoyable stay with us. We look forward to seeing you soon. Kindest regards, Paula Munoz (Director of Sales & Marketinig)

8/10 Good

Dhafir

Traveled with family
Liked: Cleanliness, staff & service
The AC was OK. Could be better
Response from Paula Munoz (Director of Sales & Marketing) on Jan 17, 2023
Dear Dhafir, thank you for staying with us. We hope you had a comfortable stay with us and look forward to welcoming you back. Kindest regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

Annalee Jane

Traveled with family
Liked: Cleanliness, staff & service
All good except for the room. It's dated now and has a quite musty smell.
Stayed 1 night in Dec 2022
Response from Paula Munoz (Director of Sales & Marketing) on Jan 17, 2023
Dear Annalee Jane, thank you for your feedback. We have noted your comments and our plans for further upgrade to our rooms are currently in progress. thank you once again and look forward to seeing you soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Dinusha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Response from Paula Munoz (Director of Sales & Marketing) on Jan 17, 2023
Dear Dinusha, thank you for your feedback and happy to note that you had an enjoyable stay with us. We look forward to seeing you back. Best regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. I arrived much earlier than check in time but they allowed me to check in early and offered a late checkout for me because my flight was much later after checkout. The entire staff was polite, friendly, helpful, and very professional. The rooms are a little dated and probably needs to be updated eventually but everything was clean. Would stay here again and would recommend to others. If exchanging your USD here, please make sure your bills are very crisp, new, and does not contain any blemish or mark.
Response from Paula Munoz on Nov 7, 2022
Dear JenniferThank you for your kind feedback. We are delighted to read that you have a comfortable stay with us.We have taken note of your comments about our Brunei dollar notes and have shared this information with the relevant team.Many thanks once again and we look forward to welcoming you back.Kind regardsPaula MunozDirector of Sales & Marketing

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Central. Staff is lovely Riwasz food is fabulous but the other food is not good. Fruit in the morning is over ripe or past its date but they serve anyway
Stayed 3 nights in Oct 2022
Response from Paula Munoz (Director of Sales & Marketing) on Nov 1, 2022
Dear SusanThank you for your kind feedback. We are happy to read that you enjoyed your meal at Riwaz. We have noted your comments about your dining experience at our other restaurant and will share this information with our relevant department for improvement. We look forward to the opportunity of welcoming you back again soon.Kindest regardsPaula MunozDirector of Sales & Marketing

4/10 Poor

Siva

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad experience
First time I am staying this Hotel with my family,Even I am working here in Brunei.The parking facilities kill my time.(1.very narrow parking facility and no one available to guide such a parking, 2.parking not available after 7.30pm and we park our cars in unsecured areas witch is 1km away from the hotel 3. Small swimming pool and always full loaded)
Stayed 1 night in Jul 2022
Response from Paula Munoz (Director of Sales & Marketing) on Aug 4, 2022
Dear Siva Thank you for taking the time to complete this survey and share your thoughts regarding your experience during your recent stay with us. We always welcome and appreciate feedback. Upon reading your comments, we are sorry to note that our parking facility did not meet your expectation. We apologize for the discomfort and inconvenience caused. Regretfully, due to space constraints, we are not looking at adjusting the parking size in the near future. We are sorry that our team members were not around to guide you with the parking nor render valet parking assistance. We acknowledge your comments with regards to our swimming pool as well and apologize for your disappointment. Though nothing can be done to change your past experience, I hope you will allow us another chance to redeem ourselves. Our heartfelt thanks for your kind and generous support. We look forward to your next stay with us. Kindest regards Paula Munoz Director of Sales & Marketing

10/10 Excellent

Erik

Stayed 1 night in Jul 2022
Response from Paula Munoz on Jul 25, 2022
Dear Erik, thank you for your kind response. We are delighted to note that you had a comfortable stay with us. Please let me know if there is anything else that we could be of further assistance. We look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here.
Always return to this hotel because of the comfort and the service.
Stayed 3 nights in Jun 2022
Response from Paula Munoz (Director of Sales & Marketing) on Jul 12, 2022
Dear Ryan, thank you so much for your kind feedback. We are delighted to note that you had a comfortable stay with us and look forward to welcoming you back soon again. Kind regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Sung

Stayed 2 nights in Apr 2022
Response from Paula Munoz on Apr 27, 2022
Dear Sung, thank you for your your wonderful feedback and we are happy to note that you had a comfortable stay with us. We look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

6/10 Okay

Bibek

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021

8/10 Good

Brodie, Kuala Belait

Traveled with family
Liked: Cleanliness, staff & service, amenities
We love the pool area and the breakfast options. The room is spacious and always clean.
Stayed 3 nights in Dec 2020
Response from Paula Munoz (Director of Sales & Marketing) on Dec 12, 2020
Dear Brodie, thank you for your wonderful feedback and we are delighted that you enjoyed your stay. Please let us know if there is anything else that we could be of further assistance. Look forward to your next stay, kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super stay with my family at level 6
Stayed 1 night in Nov 2020
Response from Paula Munoz (Director of Sales & Marketing) on Dec 9, 2020
Dear Anonymous, thank you for your kind feedback and delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Paula Munoz (Director of Sales & Marketing) on Nov 24, 2020
Dear Anonymous, thank you for taking time to complete the survey. We appreciate your support and look forward to welcoming you back again soon. Kindest regards, Paula

8/10 Good

Annalee Jane

Stayed 1 night in Sep 2020
Response from Paula Munoz (Director of Sales & Marketing) on Nov 1, 2020
Dear Annalee Jane, thank you for taking time to provide us your feedback. We are happy to note that you had a comfortable stay with us. Please let us know if there is anything else that we could be of further assistance. Keep safe, Paula Munoz (Director of Sales & Marketing)

8/10 Good

0504Traveller, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and centrally located which provided great access to taxis as well as walking paths. The only disappointment was the breakfast which was not good and didn’t provide many options Other than that, service and transportation with the hotel were great!
Stayed 1 night in Sep 2019
Response from Paula Munoz (Director of Sales & Marketing on Sep 9, 2020
Dear 0504Traveller, thank you for your kind feedback. We have taken note of your disappointment about our breakfast selection. We have recently introduced "Pick & Choose" Breakfast where the offer includes variety of selection including coffee, tea or fresh juice of the day. Kindest regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

DESHAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Paula Munoz (Director of Sales & Marketing) on Mar 17, 2020
Dear Deshan, thank you for taking time to complete the survey. We are happy to note that you had a comfortable stay with us and look forward to welcoming you back. Kind regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

NICO

Business traveler
Liked: Cleanliness, staff & service
I like this hotel..i asked for quite room and the reception guy gave me a room on thebback of the hotel. I thought it was good, but an hotel compressor ofside was working all night , i couldn't sleep.
Stayed 1 night in Mar 2020
Response from Paula Munoz (Director of Sales & Marketing) on Mar 17, 2020
Dear Nico, thank you for your feedback. We are sorry to read that you did not have a comfortable sleep and do hope that you will give us another opportunity to redeem ourselves. We look forward to welcoming you back in the near future. Kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very comfortable stay and perfect location.
Stayed 3 nights in Mar 2020
Response from Paula Munoz (Director of Sales & Marketing) on Mar 12, 2020
Dear Dinesh, thank you for taking time to share your feedback. We are delighted to read that you had a comfortable stay with us. We look forward to seeing you here again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff and ideally located hotel.
Stayed 3 nights in Feb 2020
Response from Paula Munoz (Director of Sales & Marketing) on Mar 4, 2020
Dear Anonymous, thank you for your feedback. We hope to welcome you back soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Radisson Brunei is really clean and staffs are very friendly!
Stayed 2 nights in Jan 2020
Response from Paula Munoz (Director of Sales & Marketing) on Mar 4, 2020
Dear Anonymous, thank you for your feedback. We hope to see you here again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Would recommend. Nice pool. Two of the best 5 restaurants in Brunei are in this hotel. B
Stayed 3 nights in Jan 2020
Response from Paula Munoz (Director of Sales & Marketing) on Mar 4, 2020
Dear Anonymous, thank you for your feedback and look forward to seeing you again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Wesley Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient
Nurul and reception staff are very helpful. Restaurant staff go out of their way to make diners welcome.
Stayed 1 night in Jan 2020
Response from Paula Munoz (Director of Sales & Marketing) on Jan 20, 2020
Dear Wesley Eric, thank you for your your comments. We are delighted to read that you had a wonderful time with us. We really hope to see you again next time you are around. We wish you the best! Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOMENESS
Nice n Cozy
Stayed 1 night in Jan 2020
Response from Paula Munoz (Director of Sales & Marketing) on Jan 12, 2020
Dear Anonymous, thank you for your feedback and delighted to note that you have an enjoyable stay with us. Look forward to seeing you again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

6/10 Okay

Verified traveler

Business traveler
In a city where there aren’t many lodging options, this is an ok property.
Stayed 2 nights in Oct 2019
Response from Paula Munoz (Director of Sales & Marketing) on Jan 4, 2020
Greetings from the Radisson Hotel Brunei Darussalam! Thank you for staying with us and look forward to seeing you again soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Upma

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019
Response from Paula Munoz (Director of Sales & Marketing) on Dec 12, 2019
Dear Anonymous, thank you for your feedback. We are delighted to note that you had a wonderful stay with us. We look forward to welcoming you back. Kindest regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist is good and friendly . Willing to help and accommodate our request .
Stayed 1 night in Nov 2019
Response from Paula Munoz (Director of Sales & Marketing) on Dec 2, 2019
Dear Anonymous, thank you for your feedback. We are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Paula Munoz (Director of Sales & Marketing) on Dec 2, 2019
Dear Anonymous, thank you for your time to share your feedback. We look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Paula Munoz (Director of Sales & Marketing) on Nov 13, 2019
Dear Trevor, thank you for your wonderful feedback and delighted to know that you had an comfortable stay with us. We look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

8/10 Good

Alvin

Liked: Staff & service, property conditions & facilities
The pillow was too flat and bed was not as comfy as my previous stay. Feel itchy on my body at times.
Stayed 1 night in Oct 2019
Response from Paula Munoz (Director of Sales & Marketing) on Oct 21, 2019
Dear Alvin, thank you for your feedback on your recent stay with us. I am sorry to read that you did not have a pleasant experience. I have shared this information with the department concern to further reinforce the standard of our service so that this will not be an issue moving forward. We hope to have the opportunity to welcome you back again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)