Interior entrance

Reviews of Icon BCN

4 out of 5
Icon BCN
Carrer de Roger de Lluria, 21, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 368 out of 497 reviews" "
Rating 8 - Good. 106 out of 497 reviews" "
Rating 6 - Okay. 13 out of 497 reviews" "
Rating 4 - Poor. 2 out of 497 reviews" "
Rating 2 - Terrible. 8 out of 497 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Easy walking distance to many major sites as well as many restaurants. Breakfast at the hotel was excellent- a huge variety of options.
Stayed 4 nights in Apr 2024
Response from Marta Martín | Guest Service on Apr 13, 2024
Dear Nicola,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great stay and that our convenient location made it easy for you to explore the city's major attractions and dining options.We're thrilled that you enjoyed our breakfast offerings and found them to be excellent with a wide variety of options. Providing a memorable and satisfying experience for our guests is always our top priority, and we are glad to hear that we met your expectations.It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Marta Martín Guest Service

10/10 Excellent

Sandra, Caguas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celia Martin | guest service team on Apr 6, 2024
Dear Sandra,thanks for staying with us , we are happy to know that you had enjoyed your stay.

10/10 Excellent

Richa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love. The staff was amazing. The food delicious. Would love to visit again
Stayed 3 nights in Mar 2024
Response from Pedro Crespo | Experience Manager on Mar 27, 2024
Dear Richa, Wow, thank you for your time and your lovely review.We are more than happy to read that our amazing staff were able to make yo have a pleasant stay with us. We are also pleased to know that you enjoyed our delicious food.It was a pleasure and we are looking forward to welcome you back soon.Warm regards,

10/10 Excellent

Martin

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, loved the hotel, will definitely visit again in the future!
Stayed 2 nights in Mar 2024
Response from Pedro Crespo | Experience Manager on Mar 11, 2024
Dear Martin, Thank you for your time and your kind words!We're thrilled to hear that you had a great stay with us and that you loved the hotel. It's fantastic to know that you enjoyed your experience and we can't wait to welcome you back!Best regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Wonderful little hotel in a great location. You can walk to most of Barcelona’s prime tourist spots. The room was nice, and the kids loved the bunk beds. Excellent breakfast buffet and very helpful staff.
Stayed 2 nights in Dec 2023
Response from Pedro Crespo | Experience Manager on Jan 9, 2024
Dear Michael,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel in Barcelona.It's fantastic to know that our hotel's central location allowed you to explore many of Barcelona's prime tourist spots conveniently. We are thrilled that the room, especially the bunk beds, added to your overall experience. It's our goal to provide comfortable and enjoyable accommodations for all our guests.We are glad you appreciated the excellent breakfast buffet and found our staff to be very helpful. We believe that a good start to the day with a hearty breakfast can make a significant difference in our guests' experience.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay.Best regards,

10/10 Excellent

Minho

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Pedro Crespo | Experience Manager on Jan 8, 2024
Dear Minho,Thank you for sharing your positive feedback with us! We're delighted to hear that you had an overall great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back for another fantastic stay in the future.Best regards,

10/10 Excellent

ludovica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Pedro Crespo | Experience Manager on Dec 14, 2023
Dear Ludovica,Thank you so much for you time rating your stay at ICON BCN.We are happy to know that you had an enjoyable stay with us and we met your expectations with our hospitality and services.We are looking forward to welcome you back soon.Best regards,

10/10 Excellent

Renato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is something special and we are happy for choosing to stay there during our visit in Barcelona. We had a very good experience from the moment that we checked in until we left the property. I can say only positive words for this hotel, which felt more like home. Very responsive, pleasant, and friendly staff. Rooms are perfect size and furnished just right. The location couldn't be better, walking distance from all main attractions. Very safe area and perfect for almost all type of activities.
Stayed 7 nights in Nov 2023
Response from Pedro Crespo | Experience Manager on Dec 14, 2023
Dear Renato,Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay with us felt like a home away from home and that you enjoyed every aspect of your visit to Barcelona.Our team works hard to ensure that every guest feels welcomed and attended to, so we are thrilled to learn that you found our staff to be very responsive, pleasant, and friendly. Your kind words are truly appreciated and serve as a great motivation for our team.We are pleased to know that you found the rooms to be of perfect size and tastefully furnished. Creating a comfortable and inviting environment for our guests is one of our top priorities, and we're glad to hear that it contributed to your overall positive experience.It's also fantastic to hear that the hotel's location was convenient for your activities in Barcelona. Being within walking distance from all main attractions and situated in a very safe area is something we take pride in, and we're pleased it added to the enjoyment of your stay.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out.Warm regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, best staff, convenient location!
Absolutely enjoyed my stay here at Icon BCN. It is in a great location, accessible to public transportation and nearby neighborhoods including Gothic Quarter. Rooms were great. Our first room had an issue with the heating system and the staff did everything they could to accommodate and help resolve the issue. Special thanks to the most friendly and responsible staff for making our time here extra. I highly recommend that you book with breakfast as the breakfast buffet was also amazing. Will definitely return when visiting Barcelona.
Stayed 4 nights in Nov 2023
Response from Pedro Crespo | Experience Manager on Dec 4, 2023
Dear Guest,Thank you for sharing your wonderful experience at Icon BCN! We are delighted to hear that you enjoyed your stay and appreciated the convenient location, accessible to public transportation and nearby neighborhoods, including the Gothic Quarter.We apologize for any inconvenience you experienced with the heating system, but we are glad our staff went above and beyond to accommodate and resolve the issue. Your special thanks to our friendly and responsible staff is truly appreciated.It's fantastic to know that you found our breakfast buffet amazing, and we appreciate your recommendation. We look forward to welcoming you back when you visit Barcelona again.Best regards,

6/10 Okay

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
the hotel and staff was great. was not happy with the room that was provided in terms of the location within the hotel and the layout of the room, but other than that, the hotel breakfast, location, and staff was wonderful.
Stayed 4 nights in Nov 2023
Response from Alicia Trullén on Dec 1, 2023
Dear Christine, First of all, thank you for your feedback about your recent stay with us at ICON BCN Hotel. I am truly sorry to hear that your room was not up to your expectations in terms of layout and location within the Hotel. Please accept our most sincere apologies for any inconvenience we might have caused you due to this matter. We are thrilled to see that you loved our friendly staff, our central location in the city center of Barcelona and our healthy breakfast buffet. Kudos to our entire team! It has been a pleasure to welcome you at our Hotel and we look forward to seeing you again very soon. All the best! Alicia TrullenHotel Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel in Downtown Barcelona
The Icon BCN hotel was a wonderful place to stay in Barcelona, and we would recommend it highly for anyone looking for a classy, well run hotel in the center of the city. Pros: — perfect location, a few meters from a main thoroughfare but just distant enough to be more quiet — many central sites (e.g., Casa Battlo, the Cathedral of Barcelona, Las Ramblas) are within walking distance — friendly, helpful staff — charming mix of old and new architecture — abundant breakfast and good on-site restaurant — well lit rooms with interesting touches Cons — of the two USB charging ports in our room, one did not work at all, while the second just trickled electricity into our devices (e.g., leaving a cell phone plugged in overnight would only provide a charge of ca. 20-30 percent) — the shower is fine, but after taking a shower, the water would have leaked onto the bathroom floor All in all, a great place to stay in this exciting city.
Stayed 4 nights in Nov 2023
Response from Pedro Crespo | Experience Manager on Nov 13, 2023
Dear David,We greatly appreciate your time to share your experience at the Icon BCN! We are glad to hear that you enjoyed your stay and appreciated the comfort and charm of our hotel in the heart of Barcelona.We value your feedback, and I am very sorry for the inconvenience you encountered with the USB ports and the water leak in the shower. We will take these points into consideration to improve and offer even more exceptional accommodations in the future.We appreciate your kind words about our convenient location, attentive staff and the unique blend of architecture our hotel offers. We look forward to welcoming you again on your next visit to this vibrant city.If there is anything else we can improve upon or if you need additional assistance in the future, please do not hesitate to contact us directly. We look forward to seeing you again soon!Best regards,Pedro Crespo Experience Manager

10/10 Excellent

Ryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay at Icon BCN. Ample space in the rooms, a great pool area and many areas to relax in throughout the hotel. Location is walkable distance to metro, casas and La Rambla. The highlight for us was the food and service at the breakfast buffet. The range of food was great, assortment of bread and pastries, cold meat, hot dishes, eggs and pancakes made on request, multiple coffee machines. Very enjoyable experience. Thankyou for a lovely time in Barcelona.
Stayed 4 nights in Oct 2023
Response from Pedro Crespo | Experience Manager on Nov 6, 2023
Dear Ryna,Thank you for taking the time to share your wonderful experience at ICON BCN. We are delighted to hear that you had a pleasant stay and enjoyed the spacious rooms, the pool area, and the various relaxation spots throughout the hotel. We take pride in our central location, making it easy for our guests to explore the city.It is particularly heartening to know that our breakfast buffet was a highlight for you. We strive to offer a diverse selection to cater to various tastes, and it is great to hear that you enjoyed the assortment of food, fresh pastries, and the personalized egg and pancake offerings. Your kind words about our food and service are much appreciated.We are glad you had a lovely time in Barcelona with us, and we hope to have the pleasure of welcoming you back for another memorable stay. If you have any future plans to visit, don not hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 Excellent

Aldo, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Pedro Crespo | Experience Manager on Oct 31, 2023
Dear Aldo, Thank you for your time to review your recent experience with us.We are delighted to know that you had a pleasant stay with us and we wee able to meet your expectations with our hospitality and services.We are looking forward to welcome you back soon.Kindest regards,Pedro Crespo Experience Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel just a couple of blocks off a main shopping / dining area. Our teenage daughters had their own little space with twin bunk beds that worked out great for us. Loved the tall ceilings - spacious, lovely room!
Stayed 1 night in Oct 2023
Response from Pedro Crespo | Experience Manager on Oct 31, 2023
Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you found our hotel charming and enjoyed its proximity to the main shopping and dining area. It's great that your teenage daughters had a comfortable space with the twin bunk beds, and you appreciated the spacious, lovely room with tall ceilings.We hope you had a fantastic stay, and we'd be delighted to welcome you and your family back in the future. If you have any more feedback or requests, please don't hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 Excellent

Gabriel, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service and excellent attitude. Very clean with remodeled rooms
Stayed 3 nights in Oct 2023
Response from Pedro Crespo | Experience Manager on Oct 31, 2023
Dear Gabriel,Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a great experience with our personalized service and excellent attitude. Maintaining cleanliness and providing remodeled rooms is essential for us, and we're thrilled that you found our accommodations up to your expectations.If you ever plan to visit again or have any more feedback or requests, please feel free to reach out. We would love to welcome you back for another fantastic stay.Warm regards,Pedro Crespo Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love it!
The location is fantastic, the staff is helpful and kind, the breakfast was absolutely delicious~! I definitely recommend this hotel!
Stayed 2 nights in Oct 2023
Response from Marta Martín | Guest Service on Oct 12, 2023
Dear, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We would love to welcome you anytime soon in the future and stay at your disposal.Best regards,

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 3 night stay. Service is excellent. Breakfast buffet was very plentiful and staff welcoming and friendly.
Stayed 3 nights in Oct 2023
Response from Alicia Trullén on Oct 9, 2023
Dear Amy, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! First of all, we are happy to hear that you loved our friendly service and our healthy breakfast buffet. It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén Hotel Manager

10/10 Excellent

Waqas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect base to enjoy Barcelona.
Stayed 3 nights in Sep 2023
Response from Marta Martín | Guest Service on Oct 4, 2023
Dear Waqas, We would like to thank you for taking the time to comment on your stay at ICON BCN. We are glad to read that we were able to meet your expectations for your vacation in Barcelona. Once again we thank you for your choice.Best regards, Marta Martín Guest Servicehellobcn@iconhotels.com

10/10 Excellent

ingrid

Traveled with partner
We LOVED this hotel!!! It was so unique and beautiful every corner has been thoughtfully put together to create gorgeous ambience everywhere. The staff went above and beyond. The best customer service we have ever had. Truly made our vacation magical!! And our stay was an experience we will always treasure.
Stayed 3 nights in Sep 2023
Response from Pedro Crespo | Experience Manager on Sep 26, 2023
Dear Ingrid, Thank you for your glowing review of our hotel! We are thrilled to hear that you loved your stay and that it left you with such wonderful memories.It's fantastic to know that you appreciated the unique and beautiful design of our hotel. We take great care in creating a special ambiance for our guests, and it's rewarding to hear that every corner was thoughtfully put together.Our staff is dedicated to providing exceptional customer service, and we're delighted to hear that your experience with them was the best you've ever had. Making your vacation magical and creating treasured memories for you is exactly what we aim for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or feedback, please feel free to share.Warm regards,Pedro Crespo Experience Manager

10/10 Excellent

PHYLLIS, La Verne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed our stay at the Icon BCN. Staff was friendly and helpful. Our very spacious room was beautiful and spotlessly clean, and well equipped with minibar and coffee maker. Our room also included a little living room area with a couch to relax in. The bathroom was very spacious, and the sink was smartly designed - it had a large counter space on both sides of the sink and a large shelf below. No struggling to accommodate toiletries. The breakfast room was also spacious, and the included breakfast was very good. Mezza, the on-site restaurant and bar, was also spacious and welcoming. We had one meal there and the food was good.
Response from Pedro Crespo | Experience Manager on Sep 26, 2023
Dear Phyllis,Thank you for taking the time to share your experience at the Icon BCN! We are delighted to hear that you enjoyed your stay with us and had such a positive experience.It's wonderful to know that you found our staff to be friendly and helpful. Providing excellent service is one of our priorities, and it's rewarding to hear that we met your expectations.We're glad you enjoyed your very spacious room and found it beautiful, clean, and well-equipped. It's also great to hear that you appreciated the smart design of the bathroom sink, providing ample counter space and storage for toiletries.Your feedback about the spacious breakfast room and the quality of the included breakfast is appreciated. We're pleased you had a good dining experience at our on-site restaurant and bar, Mezza.We look forward to welcoming you back in the future and providing another exceptional stay. If you have any further suggestions or comments, please don't hesitate to share them.Warm regards,Pedro Crespo Experience Manager

8/10 Good

Mary

Stayed 1 night in Sep 2023
Response from Marta Martín | Guest Service on Oct 8, 2023
Dear Mary, Thank you for making our ICON BCN your choice hotel on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Kind regards,

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. The room was nice and clean. The staff were very friendly and helpful. The hotel is located north of the gothic quarter but is still accessible for those who enjoy walking. Thank you!
Stayed 1 night in Sep 2023
Response from Celia Martin---guest service team on Sep 19, 2023
Estimado Steven ,Muchas gracias por su valoración tan positiva , estamos encantado de saber que disfruto su estancia con nosotros .Esperamos que muy pronto vuelva a tener la oportunidad de alojarse con nosotros .Saludos,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great staff
Stayed 1 night in Sep 2023
Response from Marta Martín | Guest Service on Sep 12, 2023
Dear Brian,Thank you for sharing your feedback. We are delighted to hear that you had an enjoyable stay with us and that everything met your expectations.If you ever have more detailed feedback or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We value your input as it helps us continuously improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or need assistance with future reservations, please feel free to contact us.Best regards,

10/10 Excellent

Kristina, woodcliff lake

Traveled with family
Liked: Amenities
Comfortable room, center of the city , good food, great stuff
Stayed 1 night in Aug 2023
Response from Celia Martin---guest service team on Sep 2, 2023
Dear Kristina ,We are happy to know that you have enjoyed your stay in ounr hotel ICON BCN and we hope that you the opportunity to come back very soon.Best regards

10/10 Excellent

Hakan, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great boutique hotel, very nice staff!
Stayed 1 night in Aug 2023
Response from Celia Martin---guest service team on Aug 30, 2023
Dear Hakan,Firstly, we would like to thank you for the lovely review you shared following your recent visit to our ICON BCN hotel and are delighted to read that we were able to match your holiday expectations. We have a wonderful team at ICON BCN who are all truly dedicated to providing the best possible service and to make all our guests feel valued and at home. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Ahavaha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, son and I had a wonderful time at the Icon BCN. This boutique hotel is beatifully decorated with inviting common areas and comfortable, clean guest rooms. We arrived several hours before check-in and the reception staff was able to accommodate us which was a huge help as we were coming off of a transatlantic flight with a jetlagged 7 year-old. The hotel is ideally situated in the heart of Barcelona allowing you to walk to the most popular sites. Buses and metro are also steps away. The hotel has a beautiful terrace for relaxing, dining and swimming in the small salt-water pool. A perfect way to relax after a day of sightseeing. The breakfast buffet and restaurant are amazing and not to be missed! The service was prompt, the food was delicious and the multilingual staff was warm and attentive. We travel quite a bit and this staff is TRULY exceptional. Thanks to Ana, Felix, Lluis, Anita and the entire staff for making our stay unforgettable. We will definitely return to Icon BCN!
Stayed 5 nights in Aug 2023
Response from Celia Martin--guest service team on Aug 30, 2023
Dear Ahavaha,Firstly, we would like to thank you for the lovely review you shared following your recent visit to our ICON BCN hotel and are delighted to read that we were able to match your holiday expectations. We are sharing your comments with the whole team, moreover with Ana, Felix , Lluis and Anita, who will be delighted to know your words about their job.We look forward to welcoming you back very soon. Please do not hesitate to contact me directly if you ever wish to come back to our city and will personally take care of your future reservations.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and comfortable rooms for a family of four. Great brunch to start the day
Stayed 4 nights in Aug 2023
Response from Celia Martin---guest service team on Aug 30, 2023
Thank you very much for leaving these wonderful comments; we are delighted that you enjoyed your stay among us. We hope you have the oportunity to visit us very soon .Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Celia Martin---guest service team on Aug 30, 2023
Muchas gracias por su valoración , estamos felices de saber que disfruto su estancia y esperamos que muy pronto tenga la oportunidad de volver a visitarnos!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ICON BCN was a great place to stay while in Barcelona. Quiet location and close to shopping. Great Breakfast in the morning and the staff was extremely helpful. Room was spacious and clean.
Stayed 4 nights in Aug 2023
Response from Celia Martin---guest service team on Aug 30, 2023
Dear Mary ,Thank you very much for leaving these wonderful comments; we are delighted that you enjoyed your stay among us. I do hope that your travels bring you back to Barcelona very soon and that we will have the pleasure to welcome you back at ICON BCN hotel.

10/10 Excellent

Anthony Ramon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast offering and super friendly service.
Stayed 2 nights in Aug 2023
Response from Miguel. A. Nieto | Experience manager on Aug 18, 2023
Dear Anthony Ramon,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed our wonderful breakfast offering and experienced super friendly service during your stay.Providing a delightful breakfast and exceptional service are important aspects of our commitment to guest satisfaction, and we're thrilled to know that we met your expectations.Should your travels bring you back to our area in the future, we would be honored to welcome you again and provide you with another enjoyable stay.Warm regards,

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Nice room, nice bar, nice little pool with fantastic outside bar area, good breakfast and helpful staff. Good central location in city too.
Stayed 5 nights in Jul 2023
Response from Miguel A. Nieto | Experience manager on Aug 8, 2023
Dear Patricia,Thank you for choosing our hotel and taking the time to share your feedback. We're thrilled to hear that you loved your experience with us.It's fantastic to know that you enjoyed your room, the bar, and our lovely pool area with the outside bar. We're also glad that you found our breakfast to be good and our staff helpful. Our central location is indeed a great advantage for exploring the city.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Yevgeniya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, cozy, and modern boutique hotel in the very center of Barcelona. Our family of 4 enjoyed the comfort of our spacious bunk bed room, amazing breakfasts, and helpful and professional staff. We will be back.
Response from Celia Martin---guest service team on Aug 6, 2023
Dear Yevgeniya ,We are very happy to know that you have enjoyed your stay in our hotel ICON BCN and we hope that you have the oppotunity of visit us very soon .Best regards

10/10 Excellent

Eleftherios, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff. Very helpful. Breakfast was great! Location excellent. Would stay here in the future if visiting again.
Stayed 7 nights in Jul 2023
Response from Celia Martin---guest service team on Aug 6, 2023
Dear Eleftherios ,We are very happy to know that you have enjoyed your stay in our hotel ICON BCN and we hope that you have the oppotunity of visit us very soon .Best regards

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Celia Martin---guest service team on Aug 6, 2023
Dear Ruth,We are very happy to know that you have enjoyed your stay in our hotel ICON BCN and we hope that you have the oppotunity of visit us very soon .Best regards

8/10 Good

Ognjen, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Celia Martin---guest service team on Aug 6, 2023
Dear Ognjen,We are very happy to know that you have enjoyed your stay in our hotel ICON BCN and we hope that you have the oppotunity of visit us very soon .Best regards

10/10 Excellent

William, Lutz

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome and attentive. The free breakfast was top notch. Awesome coffee and a huge variety of food. Rooms were very comfortable. I didn't like the the pool was too small and shallow. But would definitely stay here again.
Stayed 5 nights in Jul 2023
Response from Miguel A. Nieto | Experience manager on Jul 24, 2023
Dear William,Thank you for your wonderful feedback! We're thrilled to hear that you had an awesome experience with our attentive staff and enjoyed our top-notch, free breakfast with a variety of food and excellent coffee. We apologize for any inconvenience caused by the size and depth of the pool. Your comfort is important to us, and we appreciate your understanding. We would be more than happy to welcome you back again on your next visit to the area. Your continued support means a lot to us. Thank you for choosing us as your accommodation!

10/10 Excellent

Faride

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Miguel A. Nieto | Experience manager on Jul 24, 2023
Dear Faride,We are very happy to know that your experience has been great! We appreciate your words and we are delighted to have been part of a successful trip. We always strive to provide the best possible service so that our guests feel satisfied and comfortable during their stay. If you have any other comments or suggestions for further improvement, feel free to let us know. We hope to have the pleasure of welcoming you again in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

giovanni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great staff, good value for the money. I highly recommend
Stayed 3 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jul 11, 2023
Dear Michael, Thank you for sharing your positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed in our hotel.We strive to provide a comfortable and enjoyable stay for all of our guests, and it is rewarding to know that we succeeded in meeting your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another great experience in the future. Best regards,

10/10 Excellent

Javier, Pembroke Pines

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and great hospitality from all the staff, especially Alma. Thank you for making it a great stay for our family.
Stayed 2 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 29, 2023
Dear Javier,Dear guest,Thank you for your kind words! We are thrilled to hear that you had a wonderful stay at our hotel and that our staff, especially Alma, provided great hospitality. It's always our goal to create a memorable experience for our guests, and we're delighted to know that we succeeded in making your family's stay enjoyable.We will pass on your appreciation to Alma and the rest of the team. Your feedback motivates us to continue providing excellent service to all our guests.Thank you once again for choosing our hotel, and we look forward to welcoming you and your family back in the future.Best regards,

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and Hotel was awesome!
Stayed 3 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 29, 2023
Dear Maria,Dear guest,Thank you for your kind words! We are delighted to hear that you had an awesome experience with our staff and hotel. Providing excellent service and creating a memorable stay for our guests is always our top priority.We truly appreciate your feedback and recommendation. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another amazing stay.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,

10/10 Excellent

zahra, ganshoren belgium

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
super hotel
Stayed 4 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 22, 2023
Estimado Zahra,Gracias por su reciente estancia en nuestro hotel y por su amable comentario. Nos complace saber que todo fue perfecto durante su estancia. Su satisfacción es nuestra máxima prioridad y nos alegra haber cumplido con sus expectativas.Agradecemos su aprecio y su confianza en nosotros. Siempre nos esforzamos por brindar el mejor servicio posible a nuestros huéspedes. Si tiene alguna otra consulta o necesita asistencia en el futuro, no dude en contactarnos.Esperamos darle la bienvenida nuevamente en su próxima visita a nuestra ciudad.Atentamente

8/10 Good

Jatinder

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Property is at convenient location in the downtown area. Room is reasonable size. Bathroom were clean but not good ventilation system .
Stayed 2 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 16, 2023
Dear Jatinder,Thank you for your feedback regarding your recent stay at our hotel. We are glad to hear that you enjoyed the breakfast and found the property conveniently located in the downtown area.We appreciate your comment about the reasonable size of the room. Our team works hard to provide comfortable accommodations for our guests.We take note of your feedback regarding the ventilation system in the bathroom. We apologize for any inconvenience caused and will address this issue to ensure a more comfortable experience for future guests.Thank you for choosing our hotel, and we hope to welcome you back again in the future.Best regards,

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast included was a great start to our day. The staff were all very friendly and helpful. Great location to walk to most shopping, sights and dining.
Stayed 2 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 13, 2023
Dear Dan,Thank you for your review of your recent stay at our hotel. We're delighted to hear that you enjoyed the breakfast included in your stay and found it to be a great start to your day. Our staff takes pride in providing friendly and helpful service, so it's wonderful to know that they made a positive impression on you. We're also glad that our location was convenient for you to explore the nearby shopping, sights, and dining options.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,

10/10 Excellent

ANNABELLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
ICON BCN is in a great location, on a quiet street but close to major attractions. It's very clean and breakfast choices are great. The staff are friendly and willing to assist. We had a wonderful stay.
Stayed 7 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 13, 2023
Dear Annabelle,Thank you for your fantastic review of your recent stay at ICON BCN. We're thrilled to hear that you found our location to be great, with the perfect balance of being on a quiet street yet close to major attractions. We're also delighted that you appreciated the cleanliness of our hotel and enjoyed the breakfast choices we offered. Our staff takes pride in providing friendly and helpful service, so it's wonderful to know that they made your stay even more enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future. If there's anything else we can assist you with, please feel free to contact us.Best regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 13, 2023
Dear Sam,Thank you for sharing your comments about your recent stay at our hotel. We are pleased to know that everything went smoothly and that you had a positive experience with us.At ICON BCN, we strive to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. We appreciate your kind words and we are glad to know that we have met your expectations.If you have any questions or need additional assistance in the future, please do not hesitate to contact us. We will be happy to help you with whatever you need.We hope to have the opportunity to welcome you again at ICON BCN. Thank you for choosing us!

6/10 Okay

Alejandro, Munich

Traveled with family
Disliked: Property conditions & facilities
For the price, the hotel is very, very dated and they could do well by investing to improve the quality of basic things. The carpets on each floor look like they are 30 years old with the history of past stains throughout. Our restroom was dated with wear stains in the sink and shower. The AC was on its last leg. At €100 euro a night this could be ‘decent’ value. At €400 a night it leaves much, much to be desired.
Stayed 4 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 13, 2023
Dear Alejandro,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience caused during your stay. We understand your concerns about the overall condition and dated appearance of certain aspects of our property.Please be assured that we take your feedback seriously, and we are continuously working to improve the quality and maintenance of our facilities. Your comments about the carpets, restroom, and AC have been noted, and we will address these issues promptly to ensure a more pleasant experience for our guests.We value your patronage and appreciate your honesty in highlighting areas where we can make improvements. We strive to provide our guests with a comfortable and enjoyable stay, and we apologize if we fell short of your expectations on this occasion.If there is anything else you would like to share or if there is anything we can do to make it up to you, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Best regards,

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Miguel A. Nieto | Experience manager on Jun 13, 2023
Dear Clifton,Thank you for sharing your comments about your recent stay at our hotel. We are pleased to know that everything went smoothly and that you had a positive experience with us.At ICON BCN, we strive to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. We appreciate your kind words and we are glad to know that we have met your expectations.If you have any questions or need additional assistance in the future, please do not hesitate to contact us. We will be happy to help you with whatever you need.We hope to have the opportunity to welcome you again at ICON BCN. Thank you for choosing us!

10/10 Excellent

Vickie, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel. Pleasant and helpful staff. Excellent location, close to historical center, Metro, shopping. Very nice breakfast. Limited but adequate dinner options. Only critique, no luggage rack/stand… but then I did not ask so perhaps it was available and just not in room. Would definitely recommend!
Stayed 5 nights in May 2023
Response from Miguel A. Nieto | Experience manager on Jun 6, 2023
Dear Vickie,Thank you for taking the time to review your recent experience at ICON BCN. We are proud to read that you had a pleasant stay with us and enjoyed our perfect location and fantastic breakfast. Thank you also for highlighting the the work of our staff, they are the key piece of the hotel. It was a pleasure and we hope to see you again soon. Warm regards

10/10 Excellent

Brandi Lyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Icon BCN was just what we needed. Enough space for our family plus breakfast and the delightful terrace for drinks. It was a wonderful home base for our stay in Barcelona!
Stayed 6 nights in May 2023
Response from Miguel A. Nieto | Experience manager on Jun 6, 2023
Dear Brandi,Thank you for taking the time to review your recent experience at ICON BCN. We are proud to read that you had a pleasant stay with us and enjoyed our perfect terrace. It was a pleasure and we hope to see you again soon. Warm regards

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for shopping sight seeing, and dinning. Staff was amazing great breakfast included. Very safe and clean. Staff at breakfast were so friendly and helpful.
Stayed 2 nights in May 2023
Response from Miguel A. Nieto | Experience manager on May 31, 2023
Dear Dan,Thank you for taking the time to review your recent experience at ICON BCN. We are proud to read that you had a pleasant stay with us and enjoyed our perfect location, thanks for valuing our staff in a very positive way. It was a pleasure and we hope to see you again soon. Sincerely,