Standard King Room | Private kitchen | Fridge, microwave, electric kettle, toaster
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Reviews of VR Queen Street - Hotel & Suites

4 out of 5
VR Queen Street - Hotel & Suites
401 Queen Street, Auckland

Reviews

8.0

Very Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite,engaging and so helpful.Room was so functional with even an oven.Finally a reasonably sized tv within eye level and not put high up on the wall.Restaurant menu excellent and beverages reasonably priced for a hotel.
Stayed 2 nights in May 2024
Response from Manager on May 27, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon. Warm regards,

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t cleaned at all. There was poop on the seat. Stains on the pillows and bedding. Tables weren’t wiped down. Mold or something near the bathroom. All of it was gross
Stayed 3 nights in May 2024
Response from Manager on May 20, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Michaela

Traveled with partner, Traveled with family
Liked: Amenities
Great property, super clean, fast check in, staff are wonderful
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on May 6, 2024
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. Your feedback has been passed on to the relevant department managers.I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards,

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Staff were great
Stayed 2 nights in Apr 2024
Response from Manager on Apr 24, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Laurence

Stayed 6 nights in Apr 2024
Response from Manager on May 5, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Tamara, San Diego

I highly recommend it!
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Lelu

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

6/10 Okay

Natasha

Stayed 1 night in Mar 2024
Response from Manager on Apr 21, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I have not received an invoice detailing all my expenses for all days of my stay. I need this.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. we will send the invoice to your email. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little tight getting into & out of shower,shower could do to have better lighting.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

10/10 Excellent

Sean

Stayed 1 night in Mar 2024
Response from Manager on Apr 11, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great room. Fantastic price. Comfy bed. Good restaurant Lone Star across road with robot servers
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

2/10 Terrible

Yu

Disliked: Cleanliness, property conditions & facilities
1 hours back
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 4, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
VR apartments were well equipped in the kitchenette and clean. Staff were helpful. The only problem was the shower head in our bathroom wasn’t working properly and wifi in bedrooms wasn’t great
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

4/10 Poor

Jay

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Poor attitude from the staff. 👎
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback about staff, I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

8/10 Good

Melinda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and compact, and had everything we needed for an overnight stay. It was in a great location; walking distance to the viaduct, Ponsonby and K Rd. The king-size bed was lovely but there were only three pillows…be great to have two pillows each. Also, it would be great to have more security for the stored luggage. We left our bags at the hotel before and after we checked out; both times we came to collect them the storage room was open and unlocked and no one checked what we were taking.
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

6/10 Okay

Raveen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Manager on Feb 19, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

2/10 Terrible

John

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We thought that this hotel would require payment at checkin. But they attempted to take the prepayment without notice. As we don’t keep money in our account because of recent fraudulent transactions it was dishonoured. They complained by email while we were travelling to the airport. When we arrived there we attempted to make the payment but our phone went m flat & we had to put it the charger until there was sufficient power for us to make the payment which we did at 4.40pm.AET However, apparently they cancelled the booking at 4pm NZ. We did receive the email advising us of
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

6/10 Okay

AMAN

Disliked: Cleanliness, staff & service, room comfort
I will NOT stay there again.
The room was not clean, there where stains on the curtains and stains on the chairs. The room overall was worn out with freying carpet. The phone did not work and when I reported this I was told it's a weekend so they can't do anything about it, so I was not able to contact room service from my room and had to go down to reception when I needed anything, very frustrating. When I pulled the curtains to close them there were a pair of socks stuck in the corner (they did not belong to me) so the room had obviously not been vacuumed or sufficiently cleaned. The walls are thin and there was alot of noise. I could hear everything happening outside and in the hallway especially room service knocking multiple times on everyones door in the morning yelling room service. The bed sheets, pillows and towels were clean which gave me a bit of relief and got me through the 3 night stay. If I was with my family I would have checked out immediately and stayed in a different hotel. As it was me on my own I made it work. When my room was "cleaned" they only replaced the towels, cleared the rubbish bins and pulled the sheets up, they didn't make the bed and didn't replace the tea, sugar or coffee. The bed was also two single beds pushed together made to look like a large king bed.it was very uncomfortable as you can feel the join of the beds as you move towards the middle of the bed. For someone who has stayed in a number of hotels this stay was very underwhelming. I would not go back.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. Your feedback has been passed on to the relevant department managers.I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and neat, great location.
We stayed in a 2 bedroom suite, had everything you wanted. hot plate/oven ppts n pans. only frw back was the foggy glass window between the bedroom and bathroom. just weird, and if someone goes to the bathroom in the night it lights up tje bedroom!
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

8/10 Good

Lulu

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Fast easy friendly check in and room ready on arrival. I would stay here again when im in Auckland. Many thanks and kind regards Chris Gill
Stayed 2 nights in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

teataahua

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and well situated for both K' road and the Queen street shops. Minor feedback was the hotel providing rooms with powdered 'creamer' rather than actual milk for the coffee. Figure if the room has a fridge you should get those uht milk capsules.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

4/10 Poor

Mandar

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Dec 2023
Response from Manager on Jan 28, 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

6/10 Okay

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
The property was run down - it implied there was a washer in the room, there was a very dilapidated laundry room. The 'kitchen' included a microwave whose buttons were taped on; a stove with no dials attached; and a refrigerator that was solid with dirty ice and hadn't been cleaned for a long time. The temperature gauge in the room didn't work - it was cold and I had to call twice so that someone could turn on the heat downstairs.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 28, 2024
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. Your feedback has been passed on to the relevant department managers.I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards,

10/10 Excellent

Kulwant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

4/10 Poor

John

Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Megan

Clean and tidy but could do with with a little spruce up
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.

6/10 Okay

Joseph

Liked: Staff & service
Staff was friendly. Breakfast was poor.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 22, 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

10/10 Excellent

Oliva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and attractive rooms, heatpump to keep room at perfect temperature. Location is just beside K Road so plenty of eateries. Would recommend
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant
Room clean and tidy. Great service in the restaurant and very reasonable prices
Stayed 2 nights in Oct 2023
Response from Manager on Nov 12, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It is in a good location on Queen Street, with good public transport options close by. If coming from the airport, it is not too far from Sky city, which is the drop off/collection point for one of the bus services to and from the airport
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

K

Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

8/10 Good

Melissa

Business traveler
Liked: Cleanliness, amenities
This was a good location for us to attend nearby conference at reasonable pricing. I could book on-site parking. Staff were friendly. Rooms were not perfect, but clean and comfortable. Small upgrades and remembering to provide milk for in-room refreshments would have completed the experience perfectly.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

6/10 Okay

Racquel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy location for walking to things
Stayed 3 nights in Oct 2023
Response from Manager on Oct 26, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable. The dining chairs were quite stained and the bathroom drain needs some attention as ants came out . It was a great place though and very comfortable
Stayed 2 nights in Oct 2023
Response from Manager on Oct 23, 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

10/10 Excellent

Zvi, Bellingham

Liked: Amenities
Everything was good 🙏
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are welcoming and helpful.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 15, 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,