外観

ベストウェスタン アセンズの口コミ

2.5 out of 5
ベストウェスタン アセンズ
170 N Milledge Ave, Athens, GA

口コミ

7.6

良い

評価 10 - 1002 件の口コミ中 398 件が非常に良い" "
評価 8 - 1002 件の口コミ中 255 件が良い" "
評価 6 - 1002 件の口コミ中 147 件が普通" "
評価 4 - 1002 件の口コミ中 106 件が不満" "
評価 2 - 1002 件の口コミ中 96 件が非常に不満" "

7.8/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 1 泊滞在

2/10 (非常に不満)

Ante

気になった点 : 清潔度、施設のコンディションと設備
Unbearable smell and I woke up in the middle of the night and found bugs all over my pillow.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Ante,We sincerely apologize for the inconvenience you experienced. Guest satisfaction is a top priority for us, and we take all feedback seriously to continually improve our services. We encourage you to reach out to our management team to discuss your stay in further detail.

10/10 (非常に良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello Keith,We are pleased to hear that you had a pleasant experience during your recent stay. We strive to provide all of our guests with a comfortable and enjoyable visit. If you have any feedback or suggestions for us, please feel free to reach out to our management team.

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello Dawn,We're thrilled to hear you had a great stay with us! Your positive feedback is truly appreciated by our team, and we hope to welcome you back soon.

10/10 (非常に良い)

Nannette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and close to UGA
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Nannette,We're delighted to hear that you found our location convenient for your visit to UGA. Your feedback is much appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 (非常に良い)

mark

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/ a
2024 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello mark,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 (非常に良い)

Cody

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello Cody,We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional experiences for all our guests. Your feedback is truly valued, and we hope to welcome you back in the future.

6/10 (普通)

Denis、King George

良かった点 : 清潔度、スタッフとサービス
The rooms are nice. the facility a whole shows signs of age. Breakfast is poor, we skipped dthe free breakfast and went out to eat.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Denis, We appreciate your feedback regarding the room quality. We have taken note of your comments on the facility's upkeep and breakfast offerings to improve our services. Thank you for sharing your experience with us, and we hope to welcome you back in the future for a better stay.

6/10 (普通)

Jane

I’ve stayed in the tower before and it was good. Room 131 in th lower area was not good. It needs some attention. Said there was a coffee maker- no coffee maker. Ice machine was all the way back in the tower- too far away. Kleenex box had 2 tissues in it. It needs remodeling. Tile floor is awful. Wallpaper loose on the wall. Tub and shower are old. Hospitality suite on 3rd floor was pitiful for breakfast. No toast, no muffins or pastries. None. No fruit. The waffle machine was the only appealing thing and the coffee and juice. Was told I couldn’t stay in tower. There were very few cars in the lot. The front desk clerk said there were no clean rooms in the tower????? Very unsatisfied.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Jane, Thank you for your feedback regarding your recent stay in room 131. We value all guest comments and will share your observations with our team. We encourage you to contact management directly to further discuss your experience and any possible future improvements you may suggest.

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No complaints
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Jennifer,We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful experience.

10/10 (非常に良い)

Zachary

良かった点 : 清潔度、設備とサービス
Nice hotel
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Zachary,We are delighted to hear that you enjoyed your stay with us. Your kind words are truly appreciated, and we hope to welcome you back soon for another wonderful experience.

8/10 (良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great location, had a good time. Thanks!
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Lauren,We are glad to hear that you enjoyed the location during your stay. Our team strives to provide a positive experience for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future.

2/10 (非常に不満)

Karen

家族旅行
The room was dirty. The bed sheet and hand towel were either stained or never washed. The laminate floors were filthy. I had to throw away the socks I was wearing. The furniture needs to be replaced. The entire room needs to be refurbished.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Karen, We appreciate your feedback regarding your recent stay. Your comments will be shared with our housekeeping and maintenance teams for their review and attention. We apologize for any inconvenience caused and hope for a chance to better serve you in the future.

6/10 (普通)

lori

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Location is good. The place is filthy.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello lori, We're pleased you found our location convenient. We encourage valuable feedback and recommend reaching out to our management to discuss your concerns further. Your input aids us in maintaining the high standards we strive for.

8/10 (良い)

Thomas

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Thomas, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please reach out to us so we can address any concerns. We look forward to welcoming you back for an even better experience in the future.

10/10 (非常に良い)

Daniel

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Daniel,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.

2/10 (非常に不満)

Lori、Concord

2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Lori, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any areas of improvement.

6/10 (普通)

Zella

良かった点 : スタッフとサービス、設備とサービス
The maintenance could have been better. The grounds could have been cleaner. The TV didn’t work and the phone in the room didn’t work. Which made have to move my room.
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Zella, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to improve our services. We recommend reaching out to management to address any outstanding concerns or issues encountered during your visit.

6/10 (普通)

Christy

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
I will first say, the room itself was clean & the bed was comfortable and the lady running the breakfast was great. It’s a fine place for one or two nights but I wouldn’t stay there for like a week. The guy working the night desk was terrible, he basically didn’t speak to us, handed us our keys to our room & we had to go back to him again because he didn’t tell us where our room was. The guy in the morning was fine. The area was ok but definitely wouldn’t want to take small children here, we saw several things that were concerning. Anyway, not a terrible experience but not the greatest either.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Christy, We appreciate your feedback on your recent stay with us, and we're pleased to hear you found the room comfortable and enjoyed our breakfast service. We'll share your kind words with our staff. If there are any specific concerns you'd like to discuss in further detail, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

4/10 (不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Michael, We appreciate you choosing our hotel and regret that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant visit.

2/10 (非常に不満)

Laura

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We checked in and checked out immediately. While it smelled like bleach cleaner, there was sticky spots on the floor and only looked surface cleaned. All the corners, nooks and anything not on the surface was filthy. The bathroom door looked like an animal had eaten the bottom of it. When I checked out immediately, the staff didn’t even ask why- just said ok.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Laura, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for further review. Our guests' comfort is our top priority and we strive to provide a clean and pleasant environment for all. rest assured, we will address these concerns to ensure a better experience for our future guests.

8/10 (良い)

Sarah

It’s a good value for the money and definitely a convenient location. very nice people working the breakfast and it was a great surprise to have Chick-fil-A in the morning.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Sarah,We're delighted to hear that you found our hotel to be a good value and enjoyed the convenience of our location. Our team works hard to provide exceptional service, and we're pleased you had a positive breakfast experience. It's great to hear that the Chick-fil-A option was a pleasant surprise for you during your stay.

8/10 (良い)

Donald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location in city. The parking lot was limited to one entrance and exit. The main building was very clean and the breakfast area was large and well equiped. The breakfast matron was very friendly and helpful.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Donald,We appreciate your positive feedback on our central location, cleanliness, and breakfast area. Your comments about the parking lot entrance are duly noted for future improvements. We're delighted to hear you found our breakfast matron to be friendly and helpful during your stay.

4/10 (不満)

Andrew

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Non-smoking room reeked of cigarette smoke. Floors dirty and shower missing shower-head.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Andrew, We apologize for any inconvenience experienced during your stay. We take cleanliness and maintenance seriously and will address the issues mentioned promptly. Your feedback is valuable in helping us improve our services for future guests.

6/10 (普通)

Lynn

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Clean- close to nice areas. Frustrating check in with no one at the desk for about 15 minutes.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Lynn, Thank you for sharing your feedback with us. We appreciate knowing about your check-in experience and will address this with our team to ensure prompt service for all our guests in the future. We are pleased to hear you enjoyed our convenient location near lovely attractions.

4/10 (不満)

Kent

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The front staff lied to us and said our king room I booked was changed by reservation and there was none I had to call you all and it took an hour to get it fixed they had a king room after all
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Kent, We apologize for any confusion regarding your room reservation. Our team works hard to accommodate all guest requests promptly and efficiently. Should you experience any inconvenience in the future, please do not hesitate to contact us directly for assistance.

4/10 (不満)

Remzi

2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Remzi, We're sorry to hear your experience fell short of expectations. We encourage you to contact us directly with any specific feedback you may have so we can address your concerns promptly.

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was good, not amazing not bad but good. Staff was friendly
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Robert,We appreciate your feedback on your recent stay with us. Our team prides itself on providing a friendly atmosphere to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. Your input helps us improve our services for future guests.

10/10 (非常に良い)

Teresa

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Teresa,We are excited to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

2/10 (非常に不満)

Claudia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Claudia, We regret to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any detailed feedback so we can improve our services for future guests.

6/10 (普通)

Bettina

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Bettina, We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that could have been improved, please contact us directly so we can address them promptly. We value your insights and hope to welcome you back in the future.

8/10 (良い)

Barry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and felt safe. The only reason for the 4 stars was that there seemed to be long term occupants with a dog that barked at people.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Barry,We appreciate your positive feedback on our cleanliness and safety measures. We encourage guests to reach out to our team during their stay if any disturbances occur, so we can address them promptly. Your comfort is important to us, and we will strive to ensure a peaceful experience for all future guests.

10/10 (非常に良い)

Miki

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Miki,We're thrilled to hear you had a fantastic stay with us! If you have any more details to share about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 (不満)

Rich

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Dude at front desk couldn’t care less about the job or helping me..watched me walk around aimlessly to find how to get to my room and provided me no info on anything at desk without me questioning.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Rich, We appreciate you sharing your experience with us and apologize for any inconvenience caused. Your feedback will be shared with our team to ensure all guests receive proper assistance and information during their stay. Thank you for bringing this to our attention.

8/10 (良い)

Dante

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Dante, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 (非常に良い)

Whitney

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Whitney,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon

8/10 (良い)

Julie

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Julie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 (非常に良い)

Shunji

Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Shunji,We're happy to hear you had a wonderful stay with us! Please don't hesitate to reach out if you have any more feedback to share. Your satisfaction is our top priority!

6/10 (普通)

Henry

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Michelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent breakfast!!!!!!!
2023 年 10 月に 1 泊滞在

4/10 (不満)

Kristin

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Game day rates in a college town are expected to be astronomical, and the only reason I booked this is because it did not require a 2 night stay. Otherwise, price was in line with newer properties in town and it’s safe to say this property is subpar. Sheets were either dirty or stained - hard to tell. Also ripped. The back of the door was filthy from hands I am sure but nothing a magic eraser couldn’t clean. Much needs to be addressed to fetch the kind of rate we paid to stay at this hotel. Game day or not.
2023 年 11 月に 1 泊滞在

6/10 (普通)

James

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Melina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay for a weekend to Athens! The rooms were very clean and modern. Great breakfast options and friendly staff!
2023 年 10 月に 1 泊滞在

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Bruno

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place
2023 年 10 月に 1 泊滞在

8/10 (良い)

Charles

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Shawna

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an excellent option extremely close to campus. A great place to stay especially if you are able to stay in the rooms that are inside.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Jamie

良かった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Skip breakfast
Looks like a newer building grafted onto an old hotel. The old part is decently renovated/maintained, but housecleaning is cursory: an unswept floor, for example. The super-slippery bathtubs badly need a handrail. But the literal bad taste in my mouth is from the nearly inedible breakfast. Heating units are obviously inadequate - everything was room temperature, even the eggs.
2023 年 10 月に 1 泊滞在